"I placed an order almost a month ago for garden bed stains. It is delaying my entire gardening season. It has been almost a month and I have not received. Called for an status and they said the label has been damaged and they have no way to know when the carrier will reprint and tey to deliver. Didn’t get any apology. No refund offer. What type pf customer service is this in todays times? Had to run to home depot ans buy a product there so my project wouldn’t be delayed"

"I ordered a set os folar string lights on Thanksgiving. I waited a month for my lights. after inquiring two weeks into my wait, I was given tracking information and referred to the USPS. The tracking info showed that the order had not even been taken to the PO yet. When my lights finally arrived a month after ordering, they didn't work. So far the person who replied to my message and appreaed on my billing statement, "Robin Stryk," has not replied to any of my messages since sending the initial tracking info. Either a scammer or the worst customer service ever. Wish I had seen the numerous complaints before ordering."

"It cost me over $80.00 for shipping due to having to order two raised garden beds.
Gardener's supply sent me the wrong planter originally. It was NOT grey, it was brown. I am glad that I opened the box to inspect the item before next
spring. Furthermore. one of the wooden pieces was damaged. Since I had already ordered the cover, a can of their pricy stain, and the bed liner, I chose to order one that needs staining.
After numerous calls and emails someone in customer service was correcting this error and ordering me a replacement, but dropped the ball. I found out by inquiring after weeks of waiting for the replacement. I was told they were canceling my order altogether. This would have left me with a useless cover, a can of stain, and the liner. So I called them and they reordered the second garden bed and charged me another 40 dollars for shipping. They did honor the 15% off but after all this it seems like that was the least they could do.

"

"I ordered Gracie arbor on May 18. The product looks beautiful, unfortunately, Gardeners could not deliver it. I was waiting for over 2 weeks, called customer service 3 times, was told "it's coming directly from the vendor, and we cannot contact the vendor (!!!!)". and, "it's usually 48 hours before it's shipped and you receive a tracking number". On the next call "it takes up to two weeks to ship". On the next call "it takes up to 9 business days to ship". On the 3rd and the last call, after 2-week wait "It's on the back order".
I can't even express my frustration. I have two trees waiting to be planted after the arbor installation. I told that to the customer service begging them to find out for sure what's happening with my order. It's too hot here in June and the trees now may die because they delayed a simple investigation for so long.
Never again am I dealing with this company. They only look real"

"Place an order here.

Let me start by saying I rarely take time to write reviews, and I am fully aware of the challenges business face during Covid, from supply chain to staffing issues. That being said, I place an order for two items 6 weeks ago (at the end of March), with an expected arrival date of about a week later. Three weeks later, I called customer service (who were very nice) and they said the item was back ordered and it was expected to ship at the end of April. Ok, fine. I get it. So I called four 5 weeks after I had placed the order, and I was told the items were back ordered and wouldn’t ship until the middle of May. At this point I asked to just cancel the order because I could no longer use the items, but was told that wasn’t possible because the items were in a “picking” status. Ok, fine. I’d just send them back when I received them. The middle of May rolls around and still no shipping status updates, so I call back. After being on hold for 10 minutes, I was told the items wouldn’t ship until May 28th! WTF. I’m upset about the fact the supplier hadn’t shipped the items to Gardener’s Supply, but I understand the supply chain challenges right now. What I cannot understand is that I had not received any sort of shipping update from Gardens Supply the entire time, to let me know the items wouldn’t be received anywhere close to when I had initially expected them. This happened three times on the same order! I personally will never order anything from them again, and I would encourage others to do the same. I would give 0 stars based if that were an option. "

"On back order for 7 weeks. When I called to cancel the service person had to get permission to cancel it"

"The products from this company look great on-line and they carry a lot of gardening supplies that can't be found elsewhere.
This is where the good review stops! If you want to have your garden supplies anytime in the near future, avoid this company at all costs.
They have caused a lot of stress because two of their LED plant light growing systems have gone on backorder long after I ordered them and expected them to arrive. Both times, I found out the shipping dates had been pushed up by noticing the "backorder status" on-line. No one called me or sent an e-mail. The final straw today was when I found out the second LED light growing system, that was supposed to be shipped no later than 01/30/21, was pushed up to 03/29/21. They have completely ruined starting my seedlings because of their inept customer service. To make matters worse, the CS rep told me that the second system was made "in house" that promised that the ship date was correct. Another item (stain) was supposed to be shipped by a certain date, and it also went on backorder. Not sure what their story is, but it is not good and they need to start telling the truth to their customers. "

"I order my seeds Nov 24,2020.
Nov 25,2020 got an email saying my order shipped and it will arrived 7 to 10 days.
2 weeks went by and nothing I checked the tracking number the gave me and it says it in transit in Port Huron MI since Nov 25,2020. Emailed them on Dec 10 to explain to them that I still did not received my seeds. They emailed me back "saying due to busy season with the USPS the mail doesn't always update right away. Please allow a few more days to see if it updates. If you don't see any movement within a week or so and if you don't receive ypur package please let me know and we will work something out. I gave them more than a week and nothing.
Emailed them back again on January 2,2021 and got an automate email saying they are currently working on order from dec 22,2020.
Emailed them again today January 10,2021 and i got the automated emailsaying they are working on January 1st order. so pretty much i believe i will not be receiving my seeds or my money back.
I was pretty excited to receive some of the seeds from them since i watch alot of video on youtube and i like what i see. I guess i will not be watching or ordering anything else from them."

"What the heck is going on at your company? The customer service is now absolutely dreadful, if not totally absent.
Months ago, I ordered an arbor and well after I ordered it I was told it was backordered and it would likely ship in about a month. After that month was up I inquired about it and you cancelled the order and said I wouldn't be charged for the order. So I bought one elsewhere that arrived within days. Now, weeks later, I get a UPS notice that the order is out for delivery!
So, since my previous emails took days to get a response, I decided to call and the recording said an approximate wait time of 14 minutes to speak to someone. 30 minutes later I'm still waiting.
How are you still in business?"

"Their online service is terrible.

I do not recommend buying from their online store.
Their online service is terrible. I'm still waiting for my refund.

1) They don't respond to emails. (I've emailed them countless times..)
2) Their phone support Tier 1 can't do much and will end up passing it to Tier 2.
3) The wait time is 45 minutes-1 hour despite the pandemic.
4) Waiting for a refund will take forever even though they said 2 weeks.

It's a joke e-commerce team. They ship a product from a manufacturer so that takes longer. They also keep a stock for customers, so when it does get finished from backorder, they won't ship their new stock and you'll end up getting your items from the manufacturer.

This is why I started going back to Amazon, who can deal with returns fast and easy. I've lost faith in this brick and mortar store.

June 12 Update - Finally reached another manager name David, who blames a worker who didn't check off a return that the item is there and delays the refund for another 5 business days. Meanwhile June 10th's manager said 24-48 hours. Worst management team ever. I've had dealt with better small-medium business management.

June 11, 2020 - I waited over 24 hours and haven't seen my refund as they said would appear after I had called them.

June 6, 2020 - Tier 2 Manager Tina helped me with a return and refund (still be received). I had planned a canceled last week before the manafacturer sent it out, which made things inconvenient. I'm glad it can be returned because it is an experience I don't want to remember dealing with when seeing this product. Thank you Tina"

"Okay, let me start with how excited I was at the prospect of planting vegetables in my Rolling U-Garden. It seemed to be of high quality, and it was easily the most stunning rolling bed I had come across. It was more expensive, but I had my heart set on it. I was getting this bed! I was well aware of the delays to be expected. I figured, even if it was a little more than the 10-day wait for shipping, it would be well worth the wait. I should mention that I also ordered a set of 4 tomato cages, which were somewhat pricey at $57 for the set, but I felt they worked well for the rolling bed. So, ten days go by and I notice that of the two "in-stock" items I ordered, only one had been shipped -- the tomato cages. I wanted to see what the situation was, so I called. I was told it was a good thing that it was in stock, and that with picking and shipping time, I should expect to receive my rolling bed within two weeks. We established that -- due to my location -- it should be much sooner, as the cages only took two days to arrive once shipped. A few days later, I receive an email from Gardener's Supply stating my previously deemed "in-stock" item was -- in fact -- NOT in stock. Furthermore, the date given as the latest possible shipping date was JUNE 25, 2020!!! (I am writing this review 5/6/2020) What exactly am I supposed to do with the plants I had planned to transplant into that bed? What would be the point of having it shipped that late? I suppose I'll keep the over-priced tomato cages and use them in whatever planters I am able to locate on short notice. Even more frustrating is calling to make sure this new shipping date was accurate, and being told the issue is due to their having 2 million orders. I explained to him how a proper inventory system works, and that any competent business would have one, and know how to properly utilize it. Gardener's Supply is largely unaware of this fact, obviously. They made no effort to compensate me for the major inconvenience, nor did they care when I informed them of the fact that I would be writing this very review. Why would they, after all?! They have 2 million orders. Well, they have one less, because I cancelled the rest of my order. As it stands, I will never spend my money with this company, ever. When I tell you I was prepared to spend far more in the near future, I am not exaggerating. I hope it's worth it in the long run."

"I found their ad through Pinterest and made a purchase based on an upcoming gardening project. Their projects were unique and reasonably priced. My purchasing and browsing experience was easy and enjoyable. Checkout was easy and delivery was quick. Would definitely shop again!"

"If I could give no stars to this company I would....I have purchased several items from them. The products are not bad however returns/exchanges are absolutely impossible. Customers service is non existent, customers’ needs/wants are irrelevant. I was trying to work on an exchange with 2 different representatives and a supervisor. The product I was exchanging to is 2.5 times the price and they still refused to accommodate the exchange. I was trying to apply a coupon that they sent so I can offset the $70 shipping fee I have to pay for the return. They refused to work with me and one of the ladies actually suggested I sell the garden bed on Craigslist instead- how is that for a customer service. I don’t recommend shopping at Gardner’s Supply....it’s expensive and if you don’t love the product too bad- you must keep it"

"I had a VegTrug with a cover, and the supports rusted out. I e-mailed their customer service, got a reply withing 24 hours, got a second reply with a solution the next day, and after speaking with them they shipped me out a new frame FREE. You simply cannot do customer service any better. Anybody can sell stuff, it's what you do after that counts."

"I ordered some potato seeds from this company. The shipping information said 6-12 days. However, when I emailed requesting information the seeds I was told it would actually be 3 weeks till I got them. They said there was nothing they could do. I guess informing the customer about actual shipping times is not something they are able to do. Plus, their customer service rep when I called was very rude. "