"A complete and total scam! I ordered their game console as a Christmas gift and when the recipient plugged the console in, the games came across completely scrambled. I was a little weary of purchasing this product to begin with but their advertised "100% 30 day money back guarantee" convinced me it was a safe purchase. I couldn't be more wrong. When I contacted the company, by email because they do not publish nor offer a phone number, I was informed that I would be charged a 25% throw-away fee for the return. I explained the console was defective and that their website boasts an "iron-clad 100% guarante" and their response was "sorry, but we will charge you 25%". I contacted my credit card company to dispute the charge and returned the console to the address they reluctantly provided. I am still waiting for my refund. I also checked with the Better Business Bureau and since this company isn't a member, which doesn't surprise me, filing a complaint would really make too much difference. Anyway, I wanted to let everyone who is thinking about purchasing anything from this "company" to think twice...unless you like to throw money away."
"i have the same problem as patrasor above and would like to contact him/her about the outcome of their discrepancy. I can not say anything pleasant about this company or product."
"I received my wireless Plug & Play unit on February 11, 2006. The unit was defective and did not come with the bonus battery pack. The only way to correspond with the company is by regular US mail or email. They publish NO phone numbers on their website. I sent 3 emails over a period of 2 days requesting help with the product. They finally acknowledged my emails and instructed me to mail the unit back for a refund or replacement. I chose replacement. I mailed the unit back priority mail delivery confirmation requested on February 18, 2006. There was an attempt to deliver it to the company on February 21, 2006 but it was not picked up by them until February 23, 2006. I asked for status at that time. I received an email stating that the new unit was being shipped that day or the following day. On March 2, 2006 I emailed a request for the tracking number of the new unit since it had not been received. I got no response from this company. I emailed again on March 3, 2006 explaining my frustration at no new unit nor any response from this company. On March 6, 2006 I submitted a dispute to my credit union for the charges that had been withdrawn by this company. On March 10, 2006 I submitted a complaint to the Plainfield, Illinois Better Business Bureau and emailed the company that I had done so. "