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Verified
1/5

2008-11-24

"EXTREMELY bad experience with this store! Purchased some clip-on lights for the Fire Dept. mid-September and they never arrived. Come mid-November, we were STILL waiting for a credit. Weeks would go by in-between communications with this seller. Finally had to file a chargeback dispute with the credit card-issuing bank in order to get the money back. BUYER BEWARE!"

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Verified
1/5

2006-09-03

"Purchased a number of items listed as in stock and items never arrived. Contacted seller after 2 weeks and only after almost one month did I get a refund. Items never located, no real tracking process."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
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Overall technical support
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Being trustworthy
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Being knowledgeable
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Making decisions on their own
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Being easy to reach
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Resolving problems
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Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
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Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
4/5

2006-07-05

"Bought an Inova T2 flashlight from this company. They had it for a good price. And the item arrived quickly."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy

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