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1/5

2003-04-28

"It is now April 28 2003. I have received nothing and the owner is now ignoring my emails. Before when I emailed him he would just make up some excuse and say that he did ship the packages and ship me a refund check...but it seems I haven't received anything. Its not an address problem as I get stuff chipped to me from addresses all around Canada. Like I said above, he now will not email me back at all. I have contacted the BBB of quebec, I don't think they can do too much though. I've lost 220 dollars...thats a lot to a University student. Please, if you would like a copy of the email messages we exchanged, contact me at ****@****
"

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Overall quality of the company
Pricing of products and services
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Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Overall web site
Web site reliability
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Web site being easy to use

5/5

2002-11-14

"I have been dealing with Dan at GBComp for about 2 years now. In that time I have purchased $1000's of dollars in computer equipment for myself and to build computers for others. His prices have always been excellent and his service is super and very personal. If you can find it cheaper somewhere else, Dan always price matches."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Overall technical support
Resolving problems
Being knowledgeable
Being trustworthy
Being easy to reach
Making decisions on their own
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site