"What can I say. I guess I should have googled this company before I ordered from them. This company ripped me off plain and simple I ordered transistors from them and I did not get what I paid for. I emailed the company for over two weeks now and get no response except this
"Dear Chris

Please confirm the amount difference appeared on your bank statement and we will issue a refund that amount. "

I am not talking about the difference between my order and what I paid I am talking about the wrong parts being sent to me. THEY DO NOT CARE ABOUT CUSTOMER SERVICE. IF YOU WANT PARTS GO SOMEWHERE ELSE. DIGIKEY MOUSER ECT. They do not have a phone number you can call them at I wonder why lol its because they dont want to deal with customer service issues! This company does not stock its own product they are simply a drop shipper. stay away from this company!
"

"I have purchased from Futurlec in the past and just purchased
from them a few days ago . Their shipping is slower than most
electronic sites for parts .But if there is a problem filling
a part in your order they can't fill they will ask by e mail
how you want to handle it by refund or with other part sub
for it . Their parts are quality and low cost And you can't
beat their shipping rates . Futurlec is on the up&up"

"I'm surprised at the low ratings given here to Futurlec. Their prices are very low and customer service is very responsive. True, their order fulfilment time is very very long, and they generally don't notify if a product is out of stock. But they have always billed only when the order is shipped. Most orders come from Thailand apparently so long delivery times are expected. If I need something fast I go to Element14 or a local store."

"Had to create an account here just to show my dissatisfcation and to warn potential customers.
I bought a couple of different types of transistors from the site at very cheap prices. The webpage clearly showed the items were in stock. After a week I noticed my shipment still wasn't shipped, so I emailed them. I got a response saying that they were out of stock on all my items and I had to wait 5-7 business days just for them to receve it, then another week for it to arrive to me. It's been two weeks since my purchase and the order has not even shipped yet.
Futurlec seemed like a credible company after looking at some forums where people buy from them regularly. However, be warned that if you buy something that says in stock, Futurelec will leave you hanging for weeks upon weeks. If you need any essential parts, stay clear. The only positive thing is that they responded. Whether they said 5-7 to shut their customers up for a week or not, I will have to see. "

"I've used Futurlec for years and have ordered from them several times. Their prices and selection on electronic components are great... but the last few orders I have placed with them have proven to be a disaster.

I placed an order over 5 weeks ago.

First off, they charged my credit card immediately after I placed the order.

I didn't hear anything for a couple of weeks so I emailed them. When I finally heard back, they said that some of the items were on backorder and they would arrive in 1 to 2 weeks, so I agreed to wait.

Two weeks came and went with no movement on the order so I emailed them again.

When I finally heard back, they offered to cancel the backordered items, refund the difference and ship out the order immediately.

Still no movement on the order and nothing was refunded to my card.

Still waiting and hoping I won't have to contact my bank!"

"Scam, scam, scam!!! If you were smart enough to check rating on of this company you will notice that it's a pure scam. They charge your credit card, but never even attempt to ship anything. I ordered my stuff a month ago. Order status says "Order Entered". Card was charged immediately and amount was actually higher than invoiced.
I'm opening dispute with my credit card.
Cannot believe I made a mistake of ordering from a company without checking here first..."

"I have been using Futurlec for the past 3 years. On the whole they are great - their prices are fantastic. But they have some very bad practices that I find annoying. Their communication through email is terrible. If they could improve on these areas then they would be better for all their customers. In all that time (3 years) I would have spent $1000's of dollars. Had one major delay due to part not being in stock - so they hold but don't let you know. Thats just a crazy business practice. But here's the rub - they are so cheap I put up with that and other annoying things - because on the whole I save money.
Heres a tip/info - they give 3 options for postage. If you chose the cheapest option then you are getting sea freight and expect 6-7 weeks, if you chose the middle option expect 2-3 weeks, if you pay most expensive - still takes 1-2 weeks. if you are getting delays beyond these times email a few times - generally the problem will be they are out of stock and are delaying sending. You can tell them to cancel the part from your order. This is also an annoying practice employed by deal extreme and other chinese companies. Instead of having to send twice and paying for 2 lots of postage due to their error - they try and avoid and just send one time, but not let you know that they are doing this.
So the bottom line is if you are in a hurry then Futurlec may not be the best place to order from. If time is not an issue and you are trying to save money - then give them a try."

"Rip Off. I ordered $10 worth of parts Nov 9. and received a confirmation email. Then nothing. Emails I sent to customer service bounced back as "not a good address". I figured I'd never see any parts. My card was billed immediately, and Futurlac is not in NYC as they say it is in Australia so I was also hit with an international transaction fee. 7 weeks later I get a "dispatched" email. 17 days later the parts finally arrive in the mail from Germany. Total time from ordering to arrival - 7 weeks. But get this - the one part I really wanted was not shipped and the paperwork said cancelled. Not buy me it wasn't. The other parts in the order cost under $2 and I could have bought them at my neighborhood Radio Shack. I just added them since they were cheap and I was already paying the $4 shipping. Of course I don't see where my credit card was credited back for the cancelled part. This place is a joke. Save yourself the grief - shop somewhere else."

"I just found a few delays in my order and thought I'd check on the reviews for this company. They don't seem very good. I've ordered from Futurlec 3 times now. Each time I've received what I've ordered, at a great price, well labelled, however, yes a little late. 1 to 2 weeks seems more like 2 to 3 weeks. I'm guessing the company is busy (which is a good thing) and delays are because they source parts from around the country. I'm also guessing that sometimes they get orders partially wrong. I emailed the other day about my order and did get an update status. I emailed again today - and again a quick response. We can see quite a few complaints here. I'd be interested to hear from happy customers. Remember everyone, if you want quick, professional service there's a always a price to pay. If I want things quickly - rscomponents, but it costs more. Futurlec are extremely cheap. And no, I have no affiliation. Chris. Australia.
9 Nov - just received my order all in labelled bags and no mistakes. So they're not as bad as some of these reviews say. But that's only me."

"I want to contact the authorities and would recommend that no one buy from this company ever. They do not respond and took over $300, it is a major scam please avoid ever using this company. I still have not received my product and it is 2 months. Now they do not even respond to emails. "

"I have placed an order by mistake with Futurlec, and so I emailed them to cancel it. They were rather quick to respond and said they have arranged for it to be cancelled. Then, today I placed my order with the correct items, and are waiting for a confirmation. It does not seem as though they have cancelled my previous order, and am becoming suspicious. I have ordered one time before and waited well OVER a month for my package. I later found out that an item had to be back ordered.
I have now found a better place to order from with cheaper prices, but now as many products.

www.LEDprojectKITS.webs.com

Hope I helped you all out!"

"Ordered on 3rd July and got a confirmation email, but by the 1st August the order hadn't turned up so i emailed them several times with no response. Eventually on 13th Auguest i emailed saying i was going to contact my bank and get my money back, and surprise surprise, the next day i get a reply claiming that i had emailed to cancel my order on 4th July, which i hadn't.

On an order a couple of times before this i ordered some red backlight LCD diplays, but they sent orange ones. I emailed several times to complain and when someone finally repsonded they said they would send replacements out asap, which they didn't. They then said they would send replacemenst with my next order, which they didn't.

Futurlec are absolutely useless, stay well away. I won't be buying from them again."

"My experience was good. I ordered some stackable Arduino headers (simple, but not that common) and got the order confirmation e-mail right away. I received a shipping confirmation e-mail the next day (7/14) stating 7-10 days until delivery. The package came 7/30 from Hong Kong.

Their prices are compelling and shipping is reasonable so I will try them again, albeit cautiously. "

"Ordered some parts on July 13 and received an email the same day saying the order has been shipped and should arrive in 7-10 days. It arrived today, July 30, so it was later than promised but package was in good condition.

Futurlec is based in Australia but package was sent from Hong Kong so they may not have components in-house and rely on another company to fulfill their orders and have little control over what components are really available at time of order."

"What a horrible experience! And I haven't even received any of the items I ordered! The only thing they're quick to do is charge your card. Everything else is glacial and you can count on absolutely no updates. If they do bother to respond to an email, all you'll get is the "will be completed in 3-4 days when we will be able to dispatch your order" BS. Query again and you'll get a cut-and-paste version of the same lies.

Had I known this would be so painful I never would have placed an order. Now I can only say "never again" and watch my card closely for fraudulent charges."