"We bought a couch from them during a discount season. They waited a week to tell us they can't fulfill the order so they have canceled it. Now, sales on furniture have mostly ended and we are left in the lurch. Customer Service basically said 'Sorry, we can't and won't do anything about it.'
Buyers beware."
"Found my dining set for very affordable price when compared to other competitors in the market. Excellent value for money, delivered on time, easy to follow instructions so put together with no hassle, I would recommend furniturecart for value without compromise on quality.
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"I ordered my living room here after finding it at a store earlier that day. I saved almost $1000. I am so happy with this company that I just purchased the dining set and it was a good deal with free shipping, a discount and free sales tax. Can't beat that! Please note: It does take a bit of time for delivery but the cost and quality was well worth the wait.
Thanks for the great service and prices! "
"Was nervous based upon reviews, but all was perfect. Their communication and delivery was a little slow, but the item was perfect and a great price."
"Ordered a table with this website in late October. After waiting for over 3 weeks I was told by Mark that I cannot get the table if I don’t want the chairs!!! I asked to speak with a manager and was told I would get a call back but didn’t! Called again and spoke with Jeff who was very sarcastic and rude! The overall experience was awful...it was as if I’m being ridiculous to be upset about how misleading they were! I waited on this company for three weeks and just before thanksgiving they couldn’t deliver on their end! As a matter of fact, Jeff was suggesting I do a different table !!! I think they take people for fools! Their policies need to be reviewed and they need to be professional! They wasted my time! I would never recommend this place to anyone! "
"Excellent experience from ordering to receipt of goods. Ordering process was easy, I have had nothing but positive experiences with customer support, they are very kind, helpful and true to their word. Goods were packed exceptionally well with lots of packing to keep them safe as they had some glass parts. Look wonderful in my new dining room and exactly as displayed online. All in all, very pleased."
"Great site!!! I have made several orders with them; from high end stuff for myself to mid-range and lower end furniture for my rental properties in different states. Worked out great every time. Their claim department works like clockwork too, I was missing hardware for a dining set once, all it took is one email to them and their claim person got in touch me the same day, new hardware pack was shipped to me not long after that. Highly recommend this site. AAA+++"
"I was recently in search of a new sectional for our home and had gone to all of the local furniture stores. I found the one I wanted at a store but they said they would have to order it for me. I got the name and model number and decided I would research it before I purchased it in the store. I found the same sectional listed on Furniturecart for $400 cheaper than at my local furniture store. I decided to order it and was even more pleased when I found out the shipping was free. I received a confirmation e-mail and it arrived in about 3 weeks from order date. Of course I had to put it together but I can live with that considering how much money I saved.
DEFINITELY RECOMMEND THIS SITE!
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"We love our new living room set and the service was very good. We shopped around locally but came back to Furniturecart because they had exactly what I wanted for a great price. I was very nervous about purchasing online but everything went very smoothly. All my concerns and questions were answered very promptly, the process went exactly how we were told. However, it took two weeks longer to get it here then we thought. But the living room set is beautiful and we would not hesitate to order from them again!"
"This was my first time buying furniture online, and I was nervous about the experience. However, I was pleasantly surprised at how well everything went. The customer service was great, fast responses to all my questions. Furniturecart saved me $400 and we got the set 2 weeks earlier than local furniture store promised. High quality furniture at great prices and better service than any high end furniture store."
"Agree to stay away. The ordering process seems easy, but working with their customer service is a very un-customer-friendly experience. I called to ask a question - got one answer. It didn't seem right so I called back and got another answer that suggested the first person I spoke to was not being truthful. I pointed out the contradiction and was asked to send an email so a manager could address. My question never got addressed, and I began receiving harassing calls and emails to get my furniture delivered. I asked repeatedly just to have my question answered and the contraction addressed, but the "manager" Michael would never answer the question. Michael simply pointed out that I just needed to take my furniture, even though there was an outstanding issue, and I provided a detailed account to show that the customer experience agents I spoke with were simply not honest.
Wayfair is only a few dollars more. Better reputation and much easier to deal with. Go with them."
"Thank you so very much for getting my furniture to me. Everything arrived in perfect condition. Customer service was very useful and professional . Thanks ! "
"I paid $1500 6 weeks ago for something that "ships within 1-3 weeks". Money was drafted from my account immediately. Told today the item is not and has not been in stock and I would need to wait another 3 weeks for "estimated" delivery. Their website doesn't reflect how many items are out of stock. So, at furniturecart.com you pay today...and receive your item eventually, maybe, if you're lucky."
"I was looking online for good website with prices I needed and good quality of inventory to buy new bedroom set. Stumble while searching on this web-site and found the winner. First of all, it was so easy to navigate thru site to look for things I needed. I also contacted their Customer Service with few questions about a particular set I liked; and after I got all answers I even was able to place order while talking to customer service representative. Delivery was pretty quick and the set was delivered on-time and in perfect condition. I heard stories when people was getting broken pieces while ordering from other companies. Overall great experience with good prices and happy customer after all. I would recommend this site to anyone who would ask me."
" Although I like the bedroom furniture that I purchased, the process of actually getting it was horrendous, taking many weeks and many many hours on the phone, 3 to 4 shipping companies to get it to my door, broken furniture and parts missing that needed to come later. All with customer service, even supposed managers, Who do not return phone messages or emails or follow through with their promises. The few hundred I thought I was saving by buying it from these folks was not worth it at all. And even though I never got any documentation or use and care information for my furniture, once they are done with you they are done and the manager Andrew both lied to me and it took over a month to get even through to him or for him to answer any emails or messages. And had to pay the extra few hundred for white glove service to get it delivered into my house, otherwise they just drop it at the curb, effectively wiping out any savings I thought I was going to get my buying it through them. Buyer beware! "