"Patrick, my salesman, went the extra mile to help me find what I was looking for. Went so far as to pick up my vehicle from another dealership. Overall, an excellent experience."

"No second key to a truck with 10 miles on it"

"Excellent experience. Professional, listened to me, and provided great service."

"Great Customer Service.
I recommend asking for Brian at the parts department."

"love it,, units come so past..will come back"

"I paid for wiper blades that never were delivered"

"Ordered parts online. Email indicated parts ready, but no specific directions.
I went to the retail parts and patiently waited for several other customers to be serviced. When my turn came I was told I needed to go to the wholesale pickup area on the north side of the building. Had to drive around building and re-park. Went inside and waited for rep to finish phone call. While waiting another rep walked by and totally ignored my presence. Finally a third rep showed up and did a great and efficient job.

FHTW needs to add specific pick up instructions, give some customer service training to the other two parts guys on the back.

Online order was as expected and parts were genuine Toyota.
"

"Ordered running boards online for my 2024 Grand Highlander and in less than 12 hours got a notification that it ready for pickup. Appreciate that clerk put the large box into my vehicle. Being from out of town, I was overall impressed with this dealership."

"Ordered on Friday afternoon, got my item Saturday before noon. Item was in good shape and well packaged."

"I placed an order for a grille and its components, but was informed that the grille was incorrectly listed and unavailable. Consequently, I received an email stating that the grille would be refunded, and the parts rep would proceed with the remaining order. However, since the grille was unavailable, I promptly requested to cancel the entire order. It seems logical that the representative should have inquired whether I wanted to proceed with the rest of the order, but it appears they still attempted to process it without confirmation."

"Need before Wednesday and I received after 3 weeks "

"Great pricing on the products I was looking for and no-nonsense shipping out of state. Hope to do more biz with them for other parts for my HiHy."

"Quality parts,good prices.will recommend. "

"Ordered a water pump, picked it up the following day.great service "

"Very friendly and knowledgeable"