"Went there to pick up my parts. They did not have the Toyota app up and I paid for the parts on the Toyota app. I guess they thought I was trying to steal parts and even showed them the receipt from where it was paid for seems like they need to get their stuff together. "

"I ordered some floor mats to be Sent to your dealership. I called today to check the status of them and they informed me that the person that deals with works there and I might from somebody else. No one called me back as indicated. Terrible experience. I will not be buying my new Toyota from Franklin Toyota will go out of town just for that reason."

"Nat was exceptional with explaining full details of multiple vehicles. Educated us on Toyota Hybrid functionality what to expect when operating. "

"I emailed about what were my correct part number for my truck and to get quotes on the parts. The response was timely and courteous. Parts arrived in a timely manner "