ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2013-03-07

"It was a little tricky at first, but then I got the hang of it! Great website, great glasses!"


Verified
5/5

2013-03-05

"very satisfied with glasses, delivery, and whole process"


Verified
5/5

2013-03-05

"These are the second pair I have bought from framesdirect and will continue to buy from them. :) I'm a very happy customer. "


Verified
5/5

2013-03-05

"I Purchased Frames with lightweight lenses March 2012. Had a fall and dropped the glasses onto concrete, which scrateched the lenses. The lenses were replaced at 1/2 cost under the 1 warranty February 2013 and frames were adjusted. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2013-03-04

"Wonderful customer service, great hospitality and excellent product knowledge! Ann Marie "


Verified
5/5

2013-03-04

"Always has the styles I want. It us very easy to shop here and really enjoy the independance of letting me customize my frames, from transition to thinner lenses. Its really a great site I get lenses yearly and I always get them from here."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2013-03-04

"I ordered my boyfriend a pair of D&G sunglasses for our anniversary and he loves it. I'm not too sure about other items since I didn't look at anything other than the sunglasses, but they are very low priced compared to other sites. Also, since there are so many promotions, the prices are even cheaper. The customer service seems to be fantastic since you get a personalized email from a real person, rather than just an automated one. Overall, I definitely plan on buying new sunglasses from this site soon."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2013-03-04

"Frames Direct to me has been like finding a secret, never again will I overpay at the mall for glasses. Excellent choices, service and overall experience. I would recommend this company to everyone. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2013-03-04

"I am very satisfied with the glasses I ordered thru FramesDirect. The frames were just as pictured and the ordering process was easy. The prescription lenses in the glasses are perfect. The cost was reasonable and the product arrived in a timely manner. I will definitely order again from this producer. "


Verified
4/5

2013-03-04

"Great website and easy to find what I was looking for. I contacted customer service and they helped me right away. No complaints."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
4/5

2013-03-04

"By using the select criteria to choose a suitable frame, FramesDirect made purchase simple and reliable. There are only so many variations that would be complimentary to the face because one's facial features are always the same. Excellent website, sizable inventory...keep up the good work with customer satisfaction."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges

Verified
5/5

2013-03-03

"Delivered on time and as ordered."


Verified
5/5

2013-03-03

"Frames Direct has the best prices out there. Turnaround time on my order was really quick. I would recommend Frames Direct to friends and family."


Verified
5/5

2013-03-03

"I was very pleased with the FramesDirect experience. My son, a very athletic kid, needed prescription glasses for his tennis and golf games. The FramesDirect personnel helped me pick the lenses to see the ball the best. We chose the Oakley Flak Jacket frames with brown transition lenses. The glasses were delivered ahead of schedule and work great for my son! He is now more confident than ever on the courts and the course.

Thank you, FramesDirect!
"


Verified
5/5

2013-03-02

"Amazing. Best deal online and beats local retails markup. I save just shy of $200!"