"Contacted me when the part selected was incorrect for my VIN……they contacted me and corrected. Thanks!!"
"My car salesman, Carson, was great. But it seemed the sales manager kept getting in the way. And he wanted ridiculous prices for cars that had very serious problems. So unfortunately, I had to go elsewhere. I'd never buy a used from this dealership with the games they played. Never met the sales manager and honestly did not want to.
Biggest gripe I had was Jim Norton's used car lot was FULL of cars, but most had pretty obvious problems just looking at them. The two used cars I test drove (I think a 2012 Corolla with around 137k and a 2013 Camry Hybrid) had serious issues. Corolla was check engine and traction control lights, lots of repairs needed on exterior, and couldn't even pop the hood to look at the engine comp. The Camry had NO engine coolant and the inverter (which had full NEW looking coolant) was overheating. I was originally told these cars would probably both be in my price range of $5k or less, but "had not been priced yet" (first game), had not been inspected yet (2nd game). When Carson asked for the Corolla price from the sales manager, he was told $8k. No way I would even pay $4k for that junk. Then Carson conveyed that, came back and said the manager would just auction it. The Camry was suspiciously priced at $6400... Nope, not without filling it with coolant and letting test drive another day.
Biggest complaint was I wanted to look at a used Prius they had advertised, it was still there on the lot (was pointed out to me), but the sales manager had already sent it to auction that morning (3rd game, which was really the 1st). So very disappointed with the sales manager."
"I ordered several accessories for my new Sienna, and a customer service representative paused my order to make sure I wanted two accessories that served a similar purpose. After a few quick emails, he showed me that one of the accessories was sufficient and I didn’t need the second, saving me over $100. It was very thoughtful of him to do so, and I would certainly consider it going above and beyond. "
"Easy transaction. Will do business again!"
"Fast Shipping, items packed well."
"Took 2 hours to check battery charge. On top of that, left greasy foot prints all over my carpet, door scuff plate and on new floor mats. Just really poor attention to details. I had just replaced my carpet and these pieces of trim. This is why I don't take anything to the dealer but had to have them test the battery (which failed) to warranty it."
"We ordered roof racks at half the price anywhere else, they are genuine Toyota Tacoma accessories and fit perfectly!
Shipping was as promised and free!"
"Placed the parts order online late Monday afternoon and received notification early on Tuesday that the order was ready for pick up.
There were some adjustments that had to be made due updated parts versions, but the team was happy to make the changes and
i was ready to go within a few minutes.
Very pleases with the encounter.
"
"Easy, no fuss, parts have a small discount from MSRP."
"They are very knowledgeable and helpful. "
"We had a great experience buying our new Grand Highlander at Fowler!! Matt was super helpful the whole way through and Heather in finance was great!! We will definitely buy from Fowler in the future! "
"I got help even when no one is watching. "
"I was online shopping for floor mats from Toyota and had to select a dealership. Yours was the closets location so I picked it. After my order you sent me an automated message with a email address for questions. I tried using it 3 times and it wouldn’t let me send you anything. I didn’t have issues getting my order but I would say that Fowler didn’t do anything. "
"No issues. Happy with my purchase. "
"Very good site and you had the part I needed. Loved the discount.
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