"I placed an order online for a Sharp 42" LCD TV. I did not receive a confirmation email. Four days later, the first time I called the company, they said the representative taking this order was unavailable. The next day, I called again and was able to talk to the rep. He said the order was sitting on his desk, had not been processed yet. He would process it that day. I asked if I could have my shipping upgraded as a compensation for the error, for the inconvenience (I had a cable company scheduled to come connect the cable and the TV needed to be there). The rep said - Do you want the TV or not, if you don't want it, I can sell it to someone else. No apology, no upgrade in shipping, NO CUSTOMER SERVICE, they did not care. The TV did not arrive on the day I was told it would come and my significant other had stayed home that day as someone needed to be there for the delivery. The only good thing I can say about this purchase was the price of the TV. "
"I purchased my EOS 40D from fotoconnection and was very satisfied with the whole transaction. When I had questions, the salesman Danny was patient with me and went above and beyond to make sure that I was satisfied. I needed it rushed to me and he made sure that I got it the next day. I was referred to them by someone and have since told many people about fotoconnecion.com. Someone has already made a purchase from this site as well. I love my camera and am going to come back to this site for future purchases. "
"I have purchased many items from Foto Connections and can say this is one company online that is first class. Their customer reps are always very knowledgeable and helpful. They answer all questions without any pressure to buy just making sure you are comfortable with the answer and purchase you are about to make. I have found their prices and shipping standards to be of the highest caliber. It is great to know when you order something over the internet you are dealing with a company that has dignity and works for the consumer. I would highly recommend Foto Connections to anyone (I have). Thank you Foto Connections for a great company. Christine Peterson"
"Vincent
I received the hwd1000 in about 24-48 hours as they told me i would, This is my second order with foto connection. I am satisfied with the help and my order."
"Needed a copy of invoice, Ryan was most helpful."
"We were very impressed by the professional, caring service we received from the employees of Homegoodz. We are confident that our concerns will be addressed to our satisfaction."
"Ordering was easy and great. After selecting products I thought I wanted, I called the 800 number and spoke with Ryan. He was very helpful at explaining the differences between products and helping me make the final decision about the purchase. If you are a computer expert, you may not need to call, but I was very happy that I did. I found little details that I did not know to ask and may have ordered products not quite as effective as I wanted.
Have already called back for more accessories for my camera. I am very pleased."
"i would like to say that Mark, an employee of photoconnections.com is an amazing worker and able to assist with any problems! i was unsatisfied with the other employees i spoke with however with 3 purchases through Mark things were easy, fast delivery and i am very happy with the supplies! I would recommend this company to friends again because of the costumer support i have received! thanks to this company my photography skills and hobby have continued to new heights! "
"Calvin was a great salesman and am very satisfied with my camera purchase.
Ryan was very helpful and courteous also."
"MY EXPERINNCE WITH FOTO CONNECTION HAS BEEN GREAT IVE HAD I LITTLE TROUBLE WITH MY S550 PATRICK HAS BEEN QUIET HELPFUL WALKING ME THROUGH THE PROCESS."
"My experience with the ordering and phone help was very good. The person helping was very knowledgable and suggested more upgrades to my order. I am looking forword to receiving my camera and accessories soon. Thank you for your help in getting me what I wanted and needed. I would definitely be shopping on this site for any other needs. Sincerely, Patrick Bennet P.S. Mr. BOBBY took care of me and was a great help in expediting my order!! Thanks again!!"
"Very responsive and helpful. Fast shipping and product as advertised. They will continue to have my buisness with this level of customer service. Highly recommended company."
"This is my first experience with Homegoodz. Unfortunately, I had to return a product because it wasn't needed by me afterall. Both Calvin and Erani were fantastic helping me through the RMA process. I also had a pleasant customer experience when ordering the product on 10/01/09. I will definitely use Homegoodz again and will recommend to all of my friends."
"I simply wanted to say "Job well done!". I am thoroughly impressed with the speed and ease of my on-line transaction with FotoConnection. The product I ordered came faster than I expected. The product retail packaging was in better condition than 50% of the same boxes that I see on retail store shelves. And, the most important point is that the Keurig B40 works great; as good as the B60 that we have at home! So, please count me as one of the converts that will check FotoConnection first the next time I am looking to make a purchase.
I should also say that I am typically a very demanding consumer with extremely high expectations of on-line merchants. FotoConnection has raised my expectation bar to a new height.
Thank you again,
A new customer from Burlington, MA
p.s. - Also thanks to http://www.google.com/products as that is where I saw your listing, and happily chose to transact directly with you via your web site."
"Fotoconnection has been very helpful and very prompt in helping me with my issue. Mr Stevens was especially helpful and courteous."