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Verified
1/5

2004-09-21

"Better Business Bureau report:
http://www.bbbwestflorida.org/commonreport.html?bid=6003605
"

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1/5

2004-08-24

"T oparapharse what others have said. Stay Away from Smart Certify. A representative (Dominick) called me 3 weeks ago and eased from the soft to hard sell technique. After a 45 minutes sales pitch, price/payment option "session", I promised to call him back the next day, but failed to do so. he proceeds to call me several times at home. The offer that was set to expire was "still avaialble", but I had to act NOW. I passed and politely got off of the phone. Saturday 8/21/04, I received a call from another sales drone at Smart Certify. This person calls me at work on 8/23 and promises to have someone call me back today at 10 AM. Well, I was busy so I did not answer the phone. I received 3 voicemails and no less than 15 calls from this company today!! I guess someone is counting on me to pay the rent this month or something. Many of the calls are within minutes of each other. I am the only potential customer?

I just found this site today, but I will search elswher for IT training!
"

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Verified
2/5

2004-08-24

"BUYER BEWARE

I called for Cisco CCNA training and was quickly pushed into some yearly subscription at more than twice the amount I had access to through my employer’s reimbursement program. They even went as far as to try and trick me into filling out some credit card form to put the additional $1000 on some sort of payment plan.

I was lucky enough to be able to have cancelled my order before I was charged which reaffirms my suspicions as my sales rep actually slammed the phone down when I politely told him that I wanted to cancel my order.

I would steer clear of these people and buy a good book and CD-ROM. They just provide access to courseware that you can get through many other vendors at lower and less-pushy prices.
"

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Delivering products damage free
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Overall technical support
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Being easy to reach
Resolving problems
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Making decisions on their own
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Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
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1/5

2004-08-09

"Talk about suckage... they work for Smartcertify. I thought I was going to talk to somebody with a brain. No such luck. These guys want you to sign contracts, loans, and other such deals. I told the guy NO I am not signing a contract or loan... he still persisted to lay on the pressure and "I'll have to talk to my director" techniques... they make up the prices as I believe was said before, and "we have a special deal but you have to sign up NOW" speils. To put it short, do not deal with these guys. Also.. btw if you have a worst enemy, tell em to call Forefront's number and let Chip do the rest ;)"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Being knowledgeable
Being easy to reach
Being trustworthy
Making decisions on their own
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
N/A
Speed of web site
N/A
Web site reliability
N/A
Web site being easy to use
N/A