"Difficult to cancel orders, sometimes longish waits on hold. CSR's are decent and email response was good (< 1 day personal response)."
"My daughters bOught me a gift certificate from fogdog because they had a line of fishfinders that I was interested in. After gettinG the certificate I went online only to find out they had discontinued that line and would not tell me if they were going to carry it again and would not refund the money. So I was stuck with a credit at their company and nothing I wanted to purchase.
I asked to speak with a manager. She was uncooperative and rude. I WOULD NEVER BUY FROM THIS COMPANY AGAIN. (and I suggest you don't either !) This is the worst kind of online service imaginable. I would rate it a 0.0 across the board !!! "
"I ordered a leatherman wave from here because of free shipping and no tax. According to their site they had it in stock and normally ships in 1 - 2 business days. I placed my order on a monday and kept checking the status each day but nothing happened, so I dropped them an email on Friday asking them what the hold up was because it was in stock. They got back to me giving me the usual song and dance saying they're working on it. Well I guess that got their attention because they shipped it out the next day via USPS Priority mail and arrived today (Monday 2/9) I'm satisfied with the product but their service is a little sluggish. I still would recommend buying from them again. "