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Verified
1/5

2005-05-24

"These guys are the same as A&M Photoworld - scammers! I don't know how this business model works, but they WASTE YOUR TIME! Do NOT order from them!!! Exact same scenario as A&M PhotoWorld - placed the order online, got an email askingme to call to confirm. The guy I called (Leo) tried to seel me an extended warranty. A week later my order was set to "backordered" so I called Leo again, he transferred me to David in customer service. When I asked him for an ETA he wouldn't give me one. When I asked him to tell me straight and explained that my inlaws in Baltimore are missing the growth of their new grandson, he said I was being rude and hung up on me! I called Leo back to cancel my order and he said it was cancelled."

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Overall quality of the company
Pricing of products and services
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Is committed to quality products and services
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Likelihood of customers making future purchases
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Variety of brands and products offered
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Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
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Overall technical support
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Being knowledgeable
Resolving problems
Being easy to reach
Making decisions on their own
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
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Overall web site
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Verified
1/5

2005-05-06

"A bunch of phonies. No action on my order. When I called to follow-up, they tried to sell me a "high capacity" battery and a "discounted" service plan -- both of which were only available with my initial order, of course. I declined, and still no action. When I called again to cancel, they hung up on me. STAY AWAY!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
N/A
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
N/A
Being updated on the exact date the delivery was sent
N/A
Delivering products damage free
N/A
Ease of checking delivery status
N/A
Delivering products on-time
N/A
Overall technical support
N/A
Being trustworthy
Resolving problems
Being easy to reach
Being knowledgeable
Making decisions on their own
N/A
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
N/A
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
N/A
Web site being easy to use
Web site reliability
Speed of web site

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