"Thank you for the quality and professionalism of service. Loved the product and loved the service. Thank you
Godbless.
Joe"
"I ordered Wicanders cork floors from Eric Hurst. He made the process as easy as possible. He was able to match the best price I found and the floors were delivered very quickly in 6 business days are promised. I would certainly order from them again if I need more flooring in the future."
"2 1/4" Prefinished Solid Red Oak Flooring - Character Grade
Board Lengths: Standard 2' to 10' Lengths (this is important)
UUPDATE: The flooring itself is very good ... plenty of mid to long lengths, very few "shorts", and so far no pieces that are absolutely uninstallable. As "character grade" there are a lot of small knots, dark streaks, wild grain swirls and color variations. That is what I wanted.
The owner, Eric, e-mailed me with an apology. My order and probably a few others fell through the gap that happens when business increases rapidly and hiring can't keep up with the need. Follow-up notifications failed to happen, and he has made changes to his business processes to make sure it doesn't fail again.
He has also ordered a box-making tool so that in future shipments 10-foot boards won't be hanging out of 8-foot boxes.
ORIGINAL REVIEW
Communication with customers very poor, packaging the same.
COMMUNICATION: Flooring.org (Eric?) said they'd let me know, by e-mail, when the flooring shipped so I could drive almost 400 miles to the installation site and meet the truck. They said they would give me the tracking number in that e-mail so I could trace the shipment.
They didn't e-mail! They didn't call! They didn't call back when I called them, even when the new guy said they would!
The product shipped 8/1/2013. By the time I finally got a tracking number from flooring.org (over the phone August 9th only because I called them), the product had already been handed over from the long haul shipper to the local delivery truckers. So the tracking number I finally dragged out of flooring.org didn't work any more.
The long haul truckers were better at customer service, and could tell me what company had taken custody of the shipment on August 7th. A couple more phone calls and the flooring was delivered.
PACKAGING: Here's a clue for flooring.org's finishing plant - you shouldn't stuff 10-foot planks into 8-foot boxes and call it "packaging". At least have the brains to cut a short box in half and slide it over the boards hanging out and tape the boxes together. You know, to keep the boards from going all over the back of the truck if the truck stops all of a sudden.
The finishing plant possibly connected a couple of pallets together with something (the pallets were held together by the flooring when the shipment reached me), strapped the boxes onto the pallets hard enough to damage a few boards where the straps crossed the boxes, with boards hanging out of about a third of the boxes, and sent it off in an 18-wheeler from Virginia to New Mexico. I don't know whether the finishing plant or a trucking company wrapped the plastic around the exposed boards trying to protect them or keep them from falling out of the boxes in transit. I don't know where along the route the shipment was dropped hard enough to shatter one of the pallets.
Would buying pallets big enough for your shipping boxes bankrupt you? Have you heard of padding the strapping tape so it doesn't gouge into the product?
It's to the credit of the trucking companies and their warehouse crew's ability to handle badly packaged shipments that the boards hanging out of boxes strapped to a busted-up pallet and a pallet in good condition arrived in reasonably good condition.
FLOORING: This could have been a really bad review. Fortunately hardwood flooring is extremely tough, because the boards survived the packing and shipping in installable condition. "
"My wife and I have been going through the arduous process of having our kitchen enlarged with the addition bump out. Every time we turned around there was another unexpected extra and/or problem. One of our highlights was when my wife discovered Flooring.org on the internet. I communicated with Eric on several occasions and placed a large order for some Cork Tile Flooring. All of my questions were answered and the couple of minor errors were corrected w/o any concerns.
As I told Eric in an email, my wife and I will recommend and encourage anyone looking for flooring materials to go to Eric and Flooring.org."
"Eric and Kristen at Flooring.org are a pleasure to work with. We ordered several sets of samples before deciding on Wichanders cork flooring. We shopped the prices around and Flooring.org was very competitive. Their service before the order was way better than anyone else and that's what made us decide to pay a little bit more. It turned out to be the right choice. Our installers missed on their measurements and we nad to order additional materrials - twice. The shipping policy at Wicanders made the shipments very expensive and Eric went out of his way by offered to defray some of the costs. Once in, the floor is absolutely stunning! I will use them again when my next flooring needs come up. "
"Our experience with Flooring.org was excellent. We were fortunate that the store was close to our home. Eric came out double checked our mesurements and gave us samples to look at for almost a week (not like those little chips you get from the big box stores). Eric worked with us to keep the budget under control. He was very supportive with the fact of me laying the floor by giving tips the whole time. The flooring we had ordered was not really up to our expectations for quality. Eric supported us and did a good job representing us to the factory in getting things done. Try getting that at a big box store !
We would recommend flooring.org to anyone.
"
"I got received my Indusparquet Brazilian Teka flooring a few days ago. It is beautiful. Eric, at Flooring. org has been courteous, professional, knowledgeable and prompt.
The product is great and the price was much better than my local companies and any of the on-line companies. I will be contacting you for any future wood flooring needs and telling my friends and neighbors to do the same. Flooring.org exceeded my expectations on all levels. I look forward to doing the rest of my house in this beautiful flooring, and I look forward to doing business with you in the future. Thank you! Thank you!
"
"We purchased Indus Parquet Brazilian Cherry from Flooring.org. They were very nice, I was able to pick up the product from their store the very next day, even though they had to order it in! They were incredibly helpful and even completely loaded all 400 SQFT into my car!! I would order from them again! Their prices are great, and they are a HONEST and helpful small business."