"I ordered a Lexar Jump Drive, and instead received a "Super Talent" flash drive. What a ripoff! The invoice clearly says "Lexar" but the product is a knock off. One phone call message and two emails have led to no response from this sorry excuse for a merchant. "
"They defrauded me. First they have a bizrate logo with 3 smile faces, and when I checked them out at bizrate.com they're not even rated yet.
Secondly, I ordered a Kingston Memory card, and they shipped me a Q memory card. They have yet to tell me that they shipped the wrong item.
Thirdly, I asked for a refund, sent the products back to them, and they didn't give me a full refund, they shorted me almost $10."
"I ordered 2 2gig Kingston sd cards and received 2 no-named cards. After emailing them I returned the cards and also was charged a return fee. I contacted my credit card company which pointed out a phone number next to the charge that I should call. I did get a refund of the restocking fee. Please challenge the charges and restocking fee with your credit card company. It can't hurt and you may get your money back. I have learned at least one valuable lesson in all this. NEVER buy from an online store unless it has very good reviews. I wish I would of found about this site and Biz Rate's site before I bought anything from the Flash Memory Store.
IF THIS HELPS THIS IS THE PHONE NUMBER THAT WAS ON MY CREDIT CARD FOR THIS STORE;
***-***-****"
"AVOID AT ALL COSTS!
I ordered a 2G thumbdrive WITH priority 2-day shipping, because it was listed as "IN STOCK" on 5/5/06. After 3 weeks with no responses to their e-mail form, and nobody returning messages left at their business phone, I e-mailed again to cancel my order ONE MONTH LATER.
On 7/7/06, my Visa was charged for the drive, and it was FINALLY shipped to me (after retail price had dropped $20 *AND* I had tried to cancel my order.
I am now in the midst of a dispute through my bank to reverse the charges, as FlashMemoryStore won't even so much as return a phone call."
"I have purchased items at this merchant before, It was a pleasure to deal with, so thats why I decided to make another purchase. I would like to see an 800 phone number to talk to them , rather than by email for any problems or questions that I might have. I am currently having a problem with one of the items that I purchased, but I am sure we will be able to resolve it soon. I would recommend them to everyone."
"I like others have suffered a bait and switch by this store. I ordered two 2 GB ATP secure digital cards only to recieve 2 Q memory- generic store brand cards. From reading other reviews, I know I can expect to pay a restocking fee on the bait and switch. "
"WARNING! Fraudulent Online Merchant involved in massive Bait-and-Switch operation with memory products. It's a Win-Win situation for this Merchant because they still will make at least a $15 PROFIT from you if YOU RETURN the Item!
If you don't believe this, search for FLASMEMORYSTORE.COM reviews and you will find way too many people who have ordered a specific brand name product only to receive a NO Brand, NO Label, Generic Knockoff product.
It happened to me when purchasing an SD memory card for my camera. After I complained their emails are as follows:
EMAIL SENT-"Received some kind of generic 2gb memory that is not kingston 133x Ultra - will wait couple of days fro your response then will take it up with my bank for CC fraud"
RESPONSE RECEIVED: "Alex Koval - FlashMemoryStore.com / If you want to return item, please use the attached form. The truth is in this case is lack of education about these products. Only people who do not know anything about this industry react so. We still have only 4% return rate
I promptly returned the Item without waiting for their RMA.
I have disputed the entire charge with my bank.
I have sent the details of this fraudulent transaction along with any other similar reviews to the Florida State Attorneys office for their review.
You should do the same if taken advantage by this fraudulent merchant. ... "
"I ordered 2 memories:
1. 1 GB miniSD card which I liked and kept.
2. 2 GB Lexar CompactFlash card (as advertised on their website) and I received Kingston. I contacted them and asked to return it. I had to use UPS (10-$ cost) as they did not provide return shipping authorization. In addition, they deducted 10$ from my refund for re-stocking fee, eventhough it was their mistake to begin with. On contacting by telephone, they advised me that I had not filled out the RMA form completely but in my various correspondence with them after mailing them the RAM form, it was never mentioned. I have filed a complaint with Illinois BBB."
"I paid for a Kingston sd card, they sent me a no-name brand. I sent it back.
I paid $139.95 + shipping, they refunded me only $118.96??
They no longer respond to my queries.
"
"These people are just flat CROOKS! I ordered a SONY memory stick, they shipped me a SANDISK! When I accused them of BAIT AND SWITCH, they tried to show me their "substitution page & policy". I am afraid to send the item back now, knowing that they may charge some exorbant restocking fee! I have been back and forth with them numerous times. They are TRULY DISHONEST AND JUST A TERRIBLE BUNCH OF THIEVES! STAY AWAY!"
"I only wish that I had found this site previous to my placing an order with this outfit.
I ordered 2 - 2gig Lexar Flash Cards, they sent me 2 - 2 gig Kingston Flash Cards. I have nothing against Kingston and I understand they have a good product. I just never have used them and as I told "Dennis" in customer service that, if I wanted Kingston brand I would have ordered it in the first place. He said, in an email, that the "Kingston cards were good ones, they were rated higher then Lexar. Try them," he said "I'm sure you'll be happy with them". Then he offered a $15 credit. He claimed that the reason why they shipped the Kingston cards was that the Lexar cards were on back order from the manufacturer. My point to them was again, I did not want Kingston, and I was never notified nor asked if I would accept a replacement brand. Well like everyone else posting comments here, I finally convinced them to take them back - unused, unopened packages, etc. I got my refund within a reasonable period of time, much to my surprise, but they withheld a 15% restocking fee. In follow up emails to Dennis, which still go unanswered, I asked of Dennis, why should I pay for their mistake by being charged a restocking fee. And like everyone else, I shipped them back at my expense. Since then, and after ready the postings here, I have filed complaints wherever I thougt it would do any good. Credit card companies, Better Business Bureau, State Attorney General Offices, etc. But in the end I will write it off as a rather "inexpensive price for a very valuable lesson learned". That being, check companies out before purchasing from them in spite of what they may say about themselves. Needless to say, I too will never buy from this "company" again. "
"I am very dissatisfied with customer service. Item ordered did not work after waiting several weeks to arrive even though I paid for three day shipping. After returning the card I was charged over $50 which is over 25% for a restocking fee. Needless to say I am unhappy and will surely not use them again. If this is how they do business it is unlikely they will be around for long anyway. No one to talk with by telephone…"
"Superb shop, excellent customer service, fast response and speedy delivery. Answered my questions on compatibility with my Camera within a day and my new memory card works perfectly. Minor critism; could do with a cheaper international shipping option to the UK for lightweight items like memory cards, etc - Im sure more UK customers would then buy from this store. Overall a fantastic online experience - highly recommended, would definitely use again."
"Everything was great with this purchase. I have nothing but praise for this Co. Thanks"
"BEWARE: DO NOT BUY FROM THIS FRAUDULENT VENDOR.
2/1/06: I ordered 2GB SanDisk Mini SD card with Lifetime Warranty using 3-5 day delivery option. The website said inventory status was "Ready to Ship." Received shipping status update email with incomplete link to tracking number.
2/7/06: I sent email requesting status since item should have arrived but had not received any shipping confirmation since original bogus one. Website still said inventory status was "Ready to Ship."
2/9/06: I received email appologizing for backorder status indicating order would ship early following week. Website still said inventory status was "Ready to Ship."
2/15/06: I found this website and this list of reviews indicating consistent pattern of fraudulent behavior. I left voicemail requesting status update or cancellation of order if still not shipped.
2/16/06: I received email indicating order had been shipped.
2/22/06: I received GENERIC NO-NAME 2GB Mini SD Card in plain, un-marked package. No Warranty Information. No User Information. No SanDisk Information. Now I will try to determine if the speed rating on this un-warrantied generic card is anywhere close to what the SanDisk card should have been. I will also try to return this item and get my money back as it is NOT WHAT I PURCHASED.
"