"They appear to be a complete sham. They have an inventory of parts, just not typically the ones pictured on their web page, or the one the customer needs. They sent me the wrong part, don't even know if it's a real part, since it won't plug into my machine. Then they refused to help with returns, replacing it with the actual part, etc. I have sent them photos of the part they sent, the part I ordered, the part on my machine, the serial # and model # of my machine. They simply keep delaying. When I told them I was going to decline the charge with Visa, they threatened my with a $25 charge-back fee."

"I may be the only one here, or maybe happy customers don't review? In any case, we needed a motor to replace a dead one in our treadmill (Life Fitness T5.0), and it's the type of part that is near impossible to find anywhere else. It's very heavy and expensive, but suffice to say, without it the treadmill would be useless.
FitnessRepairParts.com came through for us without any problems, it was well packed and I was able to install it without any problems. There shipping updates were accurate as well. The treadmill now runs like it was new."

"I ordered a part for my elliptical machine. The part arrived damaged. The service and support team refused to help. I spoke with two representatives. They stated they could send out a return label, then send me a replacement part 30 days after they receive the return. This is unacceptable timing, and they were unwilling to compensate for the damaged part or for the significant delay in providing me what I had originally ordered, which was a functioning part.
This is complete dissatisfaction with their problem resolution.
I even offered feedback, a 39 cent piece of Styrofoam would have prevented the damage, but they did not even care."

"Not only did they send the wrong part we had to pay a minimum along with shipping. When called to let them know what part we needed she immediately said it was no longer available. Wasn't told this first time I called. Quite the scam they've got going!"

"went thru their website to find the exact make and model part I needed. They sent wrong part. Would not accept a return without charging me a 20% "re-stocking fee...on the wrong part! Made me send several pics to their "investigators" which clearly showed they sent the wrong item. Didn't matter, the investigators drag you along with email after email wanting more pics...even wanted a pic of me measuring the part and a pic of me measuring the machine so they could see "the exact measurement of how far off it was". (it was 18" off) Ridiculous. Called Visa and did a chargeback.
"

"Purchased a power cord for my Stairmaster 4600PT that is used in my home (i.e. no 220 volt line). The power cord sent has a 220 plug and thus will not work in my house. I called to ask to return and replace and was told for my $133.00 purchase, I would only receive $60.00 back with restocking fees and return charges. They sent the wrong item but I have to pay for the mistake. Customer service was horrible and I will be calling Stairmaster to complain and recommend that they never do business with this company again. Awful. If you order assume you won't be able to return or get a replacement if the part if defective - all this company cares about is getting your money not in providing you a quality, valid part. Stay away!!
"

"send wrong part and its a nightmare to get replacement or refund. Instead of original part they send cheap Chinese copy that does not fit. Delay tactics, phone always buys. request more and more information but never refund. will explore legal; actions.
Avoid! "

"I was happy to initially find parts for my older elliptical on their website and supposedly "in stock". Two and a half weeks later, my order is still in an "order received" status and no updates from them."

"Ordered a treadmill motor. The motor was faulty, but, did not realize it until after replacing all other electronic parts (ordered through a different company). Was told they could not exchange part because it was after 15 days. I explained the entire process and was told their computer system will not allow any retirns after 15 days. Asked for a little common sense. They were extremely rude. Avoid this company."

"i ordered a part that was in stock. after a couple weeks without it being shipped, i contacted them. their response was that it was in stock but at an off-site facility and would require 1-2 weeks processing. contacted them again 2 weeks later, same response. After this i contacted them weekly for an update. same response. i finally cancelled my order after 2 months of this. ridiculous. "

"Purchased a part that didn't work and went to return it and they claim they are charging me 50% to take it back. Rip off. How does a company like that do business. The part didn't work. I am not going to pay for a part that didn't work and get a 50% refund."

"Don't expect you money back if you try to RMA or return it. They will hit you with a 50% restocking fee.

Avoid this company."

"Never dealt with a company that would not warranty their product after 3 days!!
Waited 3 months for a treadmill motor and when I received the motor all the plastic parts were completely broken."

"WARNING!! DO NOT USE THIS COMPANY!! They treated me SO poorly. They sent me the wrong part and when I returned it, they waited 2 months before returning only "some" of my money. They called it a restocking fee. They are thieves, pure and simple. DO NOT USE THIS COMPANY!! THEY HAVE VERY POOR CUSTOMER SERVICE AND NO CREDIBILITY.

SUSAN M. SAID THEY DO NOT HAVE A CORPORATE HEAD OR OWNER, ONLY SHARE HOLDERS, SO THEY CAN TREAT THEIR CUSTOMERS AS BADLY AS THEY WANT AND NO ONE CARES BECAUSE THERE IS NO OWNER. I COULDN'T BELIEVE WHAT I HEARD FROM THIER OWN MOUTHS. HERE IS YOUR WARNING!! DO USE THEM... ANY PLACE ELSE BUT FITNESS REPAIR PARTS."

"I ordered a replacement Power Adaptor for an older model IronMan elliptical. The website did not have the power adaptor specs but indicated that would work for my specific model. I was hesitant to buy it because it was $29! with $15 S&H but without it the machine didn't work I didn't get a preference for cheaper S&H. When I got it, it appeared different from my old adaptor but I tried it assuming it would work - it didn't. I then spoke with one of the repairmen listed on my receipt but they charge $75 to look at it! I then found out that the unit did not have to correct voltage/amp power as my old adaptor. I sent an email back to customer service & they could not verify the power specs required but would only return $14 of the $44 I paid - charging a "standard" restocking fee + I need to pay to ship it back. I then found the exact model of the power adaptor I was trying to replace on Amazon for $5 + $5 S&H - should have gone there first. "