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Verified
4/5

2013-01-11

"watch is stunning, however it does not fit, so will cost me to adjust. i gave wrist measurements and asked for it to be loose.

watch is stunning, first watch for years can wait to show it off
"


Verified
5/5

2013-01-10

"Superb quality. The watch and titanium strap are very well finished. Very strong, durable and unique watch."


Verified
5/5

2013-01-10

"These guys delivered - they truly are 'First Class'. Don't delay, buy from today!

If, like me, you are often a little wary of buying online, please be assured that you should have nothing to worry about by purchasing your watch from this retailer.

I received a 100% first class service from start to end; the overall experience was absolutely faultless.

Great website, lovely pictures and comprehensive information etc, but it was their 'hands on' human approach that really won me over; a rare thing in current times.

They demonstrated top-rate communication skills; I received emails/replies to my questions and queries within moments of submitting them - just so you know, I am STILL waiting for a reply from one of their 'most well-known' online competitors, which was over 10 days ago now! I think that speaks volumes, don't you?

With these guys, my purchase was in my HANDS within 20 hours.

They provided my new timepiece for a fantastic price (true to their word, they are open to reasonable offers), the cheapest available on the internet by-far. This was not a low-end item either; the manufacturer's official RRP is £795.00.

The watch was perfect; 100% brand new, original case & papers (the guarantee certificate was fully-completed), and the bracelet had already been sized for the most-comfortable fit for my requirements.

The delivery service was outstanding!

I had purchased this watch rather last-minute (2 days before) as a special Birthday present for my Dad. I despearately needed it there for the next-day - and it was. I paid online by c/c just after 4pm on Thursday, the package was on it's way to me within an hour and it arrived safely with me before 12 noon on Friday. It was fully-tracked along the way and I was able to check it's progress online.

I also wanted to speak to them on the phone before going ahead with my purchase online (I'm rather 'old fashioned' like that) and this was no problem either; I got straight through, to an actual person for once, and he answered all my questions/reassured me about everything that I wanted to know. I spoke to 'Jamie' and found him to be highly-knowledgeable, friendly and helpful.

I cannot recommend First Class Watches enough; based on my experience, they provided the most-professional service possible.

Thank you so much, I will definitely be back again soon; maybe something for myself next-time! Keep up the good work guys, you certainly deserve the No.1 spot in the online watch business.

"

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Verified
5/5

2013-01-10

"Excellent service,first class product."


Verified
4/5

2013-01-10

"Always 1st class watches competes other watches retailers with their prices and the delivery service

Thanks very much
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2013-01-09

"Quick delivery,excellent service bought a citizen eco skyhawk which they price matched very pleased all round."


Verified
5/5

2013-01-09

"1st class service - Excellent comms, very quick delivery"


Verified
5/5

2013-01-09

"user friendly website,prices very competive,well packaged product,prompt delivery, i would certainly use FCW again"


Verified
5/5

2013-01-09

"Excellent, fast and very easy to order online, thank you!"


Verified
5/5

2013-01-09

"Although the ordered watch turned out to be out of stock, I was promised it in 5 days and it was delivered on the 5th day. Good communications and good service"


Verified
5/5

2013-01-09

"what can i say this is the second time ive used first class watches and what an excellent service i would recomend them to any one and every one"


Verified
2/5

2013-01-09

"Item as advertised on web site not available, stated as not supplied by manufacturer any longer. Same item purchased from alternative supplier."


Verified
5/5

2013-01-08

"The watch is top quality, looks even better than on the picture!! Good price and very fast delivery too."


Verified
5/5

2013-01-07

"Excellent service and quick turnaround of order. Thanks !!!"


Verified
5/5

2013-01-07

"Excellent service all round and quality product! "