"They promptly shipped a new fan kit, after receiving it and installing I discovered that the fan was blowing less than my old fan and wasnt any quieter, plus the fan motor was surging up and down, so i bypassed the adjustable blower rheostat and it was still surging. I removed the fan assy and reinstalled my old fan because it worked better. I wont bother shipping back, my loss."

"They will not give any specifications on the exact dimensions of their replacement blowers. When I asked for measurements, they just kept sending me the same link to their links. They use soda cans as a measurement and their photos are too poor to know if they're talking about the over all length or the flange opening which is all I am asking them to do.
So I give them 1/2 of a soda can as to their worth as a company. "

"While the unit appeared to be fine, after getting it installed & heating the fireplace very warm, the unit did not turn on. after they explained to troubleshoot. Nothing, a defective unit. I called & was told they would send a replacement. I am still waiting to receive it after calling a week ago. They explained I must pay to return the defective part, which will then be $32 dollars I will have paid in shipping. I consider this crappy service."

"Called for help, was told to watch the video and go to the FAQ. That is all the help the guy would give me. "

"They claim they will refund the cost of the fan, but I'm still at the $16 shipping from them and another $16 shipping back to them. So they're defective part cost me $32."

"I place an order for a magnetic thermostat-sensor switch with FirePlaceBlowerOutlet.com on October 15th through their website. Because it was a low dollar item I did not do much checking regarding their reputation. I receive immediate confirmation that they had received my order, but five day later there was still no confirmation of shipment. When I emailed to find out when the item would ship I was informed that their postage meter was down but it would ship the next morning.

I receive the thermostat-sensor switch 5 days later in a priority mail envelop. I installed the switch right away and turned on the fireplace waiting for my existing blower to turn on. When the blower did not turn on after about 5 minutes I check the switch and found that the magnet designed to hold it in place had separated from the switch.

I contacted them again to tell them about the defective part and this time they got back to me with in a couple hours asking the type of fireplace I had. After responding I waited another full day and then sent another email letting them know I wanted my money back because I wanted to buy from someone that actually cares about doing business on line.

Another day passed and I received an email telling my they were crediting my account minus the $9 dollars shipping. I can understand with holding the shipping if I ordered the wrong part or decide I don’t want it, but I take issue when they send a defective part that does not work. I told them I would return the part if they want to pay to ship it back.

I finally ended up contacting my credit card company to dispute the changes.
"