"I ordered a Puma gym shoes on line on 05/08/14 and after few hours the order went thru, finish line sent me an email confirming the order is official and the money was taken from my Paypal (received confirmation from paypal too)
6 days later (almost a week), I was expecting the shoes by my door instead I received a cancellation email of my order by finish line telling me the item is not available anymore and we are sorry, so go place another order if you want another shoe (It's like I'm gonna trust them again with another shipment)
Customer care Christa P was unhelpful and did not even care if finish line will loose a customer, they could not handle their own mistake with professionalism they did not even offer a replacement shoe with the same price (more likely the upgradable one), no solutions seems to be taken place in this case, no problem resolution with Finish line customer service
Never again with finish line (I really FINISHED with them)"
"Their customer service is horrible and the website is flawed. I've emailed customer service several times and never get a response. I've tried writing reviews on the website and they never go through. If I try to rate other customer reviews, I always get taken to another page in error and not able to rate, nor post, then get lost and can't get back to the original page I was on. I've called customer service to ask about their return policy and what they told me was very different than what was listed on the website and sounded VERY sketchy. It’s not straightforward at all. They call it a “credit”, but is that a credit of the money back to your payment method or a store credit? I need to know how my return might be handled. Buying shoes online is not an easy thing. You better be sure because if they’res a problem with size or fit, it's important to know how your return will be processed. And it sure would be nice to rate and write sneaker reviews on the site. Reviews usually help me out a lot before making a purchase, but the way the Finish Line review section is setup is flawed. They go by stars alone, instead of a description. I'd like to read what others have to say."
"I went to Finish Line and bought some Nike Free Runs. The lady helping me was nice, but was constantly pushing for foot gels. She had me constantly take off the new shoes and my already own shoes to try the foot gels on. My understanding was that it comes with the Nikes, great. Later she asked if I wanted it put into the sneaker already, I said no don't worry about it. She then asked if I wanted it, I said "how much" knowing she was going to say "its included" but instead said "$6.00" in such a quiet matter, and quickly turned away just to be sure I missed it, so I did, and asked her to repeat, and she said "6" somewhat louder, but looked away again trying to act like $6 is nothing. Then I said no thank you, and was ready to purchase. The young lady rang up my order and said "I'm going to put these in your bag so you can receive coupons, okay?" She put her hand in my bag with the store card. Only when I got home did I realize it was a store card, by the way, with PLENTY of strings attached. So she asked me for all of my information, I thought that was strange to giving me some coupons, but whatever. Later when reading the back of the card, I realized it wasn't just coupons, it was a card with plenty of strings attached. I received a ton of emails a day, and contacted customer service to stop it, and they did. However I kept receiving promotional emails for over a month. I was suppose to receive something in the mail, and never did, fine I didn't want Finish Lines card. HOWEVER, only now do I realize that because I agreed to receive "coupons" they LITERALLY used my credit card to charge me for a full years worth of Sports Illustrated subscription for $49.95. THEN I realized they also signed me up for the Kids edition subscription, which I don't even receive, nor do I want to, that is a total of $24.95. So basically the automatic email subscriptions totaled the amount of the sneakers I purchased.
I will never in my life shop at this company which illegally scams people and illegally uses their credit card to charge for other items for their benefit. I could see this as a marketing technique if they were extremely cheap, but they aren't. They are either priced like everyone else, or higher.
Extremely disappointed with these illegal sales tactics by Finish Line."
"Wow, I have not ordered from Finishline in years and now I wish I read reviews before ordering. What a joke of a company it has become. In short ( I just wanna help others, they wasted enough of my time already) I had around $500 to spend on apparel and shoes and decided to split order in 3 in order to take advantage of their 20 off 150 coupon to help save on their ridiculously high shipping charges. For no TRUE reason (they blamed my bank/credit card for rejection, I called them and they said everything was perfect on their side) they kept cancelling one of my orders even though they already processed and shipped the other two. I called, was advised to reorder which I did 3 more times because they kept on cancelling. I got tired of it, called my credit card again and asked the nice lady for a 3 way (no pun intended)call with Finishline to get to the bottom of this but, surprise!, they said I waas now banned from ordering for 30 days because of 4 order attempts. Again, I really wish I read the reviews. Sham companies like this should not be allowed to operate, they should be shut down, and as far as I am concerned, their managers who not only allow, but encourage and build so much customer angst, frustration, anger via dishonest practices (like people being shipped used items, etc) should be prosecuted! NO joke about that. People should stay away from "companies" like this so that they either clean up their act or go belly up as they deserve. I am now anxious about the 2 orders that went through, I pray they haven;t sent me used/worn out items. STAY AWAY! "
"Don't even bother with finishline.com. I have never seen a online retailer take this long to ship out orders. Placed order on 9/6, today is 9/12 and my order still has not been shipped. You are better off going to a nearby strore and buying shoes from their."
"Worst experience - ordered online and received a pair of worn Nikes that smelt like rotten cabbage! I ordered a pair of Nike Free Run online and when I received the package it smelt funny. As I opened it, the smell was stronger and stronger. The shoes had the price tag on them as if they were new but when I looked at the bottom I knew they were worn: you could see dust and little pieces of rocks. The smell was the worst you can imagine, I cannot even believe that someone's feet can smell that nasty. Some disgusting customer must have worn them without socks and then returned them. And what does Finish Line do? Put a tag on them and put them up for sale again. When I called to complain, they acted like it was no big deal. I order shoes online because I do not have the time to go shopping....I have kids and a busy work schedule. I had to return the shoes at one of their stores....I wish I would have ordered from somewhere else. So please take my advise and unless you are interested in getting some fungus or other foot disease do not buy from Finish Line because they resell shoes that are returned. I would rather buy something at Goodwill than at Finish Line. "
"I purchased some shoes from finish line in the Outlet Mall in Round Rock. I purchased them on a Sunday and returned them on Monday because the tops were cut to high and would rub my ankles. They refused to take them back because I wore them. How are you to know a shoe will work if you can't try them on and wear them around your livingroom. The customer service assistant was horrible and basically I am stuck with a $200 pair of shoes I can't wear. Don't buy from them"
"HORRIBLE!!! I went to the store in Queens Center Mall to return these sneakers (which were not comfortable or as good as it looked online). I was supposed to get my money back, but there is no refund on my card statement. Never buying from them again!"
"I went to Livingston mall in New Jersey the general manager Joseph is very stuped and very unprofetional
I will never came back to that store"
"I have ordered 8 pairs of shoes from Finishline.com in the last 2 months. I have received each and every show within a reasonable time. More importantly, each shoe was double boxed in perfect, new, Deadstock condition. Not much more required to be considered perfect. I feel bad for the people who have had a bad experience as I receive top notch service every time. I even get responses from customer service in less than a day every time I need them to credit my account for in-store purchases."
"Finish Line has the most BS return policy if you wear a shoe once outside to test them of course they're bound to get dirty and if you wear them once and don't like them you can't return them the worst customer service and don't plan on buying shoes here if you want to return them at some time"
"Third day, still waiting for order to ship. I have experienced this kind of service from ebay which is ok as it's is someone sending it from their house. Not real impressive for a business of this size. I have to admit I was leary of ordering from them as I have been in several of their stores and the customer service is beyond bad. On my last visit when we handed a pair of shoes back that my son wasn't going to get the sales lady said nothing, rolled her eyes and turned around. On previous visits to another store I had to go beg the manager for someone to help. Clearly this business is poorly managed so buyer beware."
"I AM SOOOOOOOOOOOOOOOOOOOOO UPSET I ORDERED 2 PAIRS OF JORDANS FOR MY SON FEB 24, 2013 AND TILL THIS DAY MARCH 13, 2013 HAVE NOT RECIEVED THEM I AM LOCATED IN HAWAII. IM SOO UPSET I TALKED TO 3 DIFFERENT PEOPLE AND THEY REPLACED THE ORDER. THE LAST PERSON STATED THAT THEY MIGHT NOT HAVE A PAIR ANYMORE IM SOO UPSET I CALLED CUSTOMER SERVICE AND THEY PUT ME ON HOLD FOR 40 MIN."
"I bought an item in November from their website. They sent me the wrong item completely. I shipped back the item, at their expense and they promised they would overnight me my item the same day. 3 months later I have nothing. I call them and ask them and they say "Oh it looks like it went to the warehouse but they never actually fulfilled your item. We don't have it in stock anymore. We can give you a refund." So they held my money for 3 months and didn't even offer to give me a discount, a coupon, or a similar item. They just said "sorry. Tough luck." Thanks a lot. I'll be sure to never buy from you again."
"I will never order from this store ever again I SWEAR!!!! They are pain in a butt. I ordered a reebok size 7 running shoes for women and then I got a freakin green NIKE Men's shoes size 10 that belongs to other person. I sent them an email coz when I called the customer service line, i was on hold for almost 30 minutes already, I got an answer after 2 days telling me that my shoes were sent thru overnight shipping already and they gave me a prepaid label from UPS to return the wrong item that I got, I got the tracking number so I can see if they'll get the item that I sent back. it's been 4 days and until now I don't have my order yet. I called them again and they said it's on it's way now and gave me a UPS tracking number, ONLY to find out that the tracking number that they just gave me is the same with the tracking number to return the wrong item. See how stupid they are? unfortunately, they lost one customer and I will tell all my friends and families not to purchase anything from them ever, this store is totally messed up! really awful service they have!"