"This site not very good, but I found the great site GreatMallShop.com very good, top quality shoes. highly recommend"
"Would never recommend Finish Line. Already paid for our shoe order which has been ‘lost’ twice and i still have no guarenteed shipment date. Ordered shoes on finish line website on 3/3/18. Told shoes would arrive between 3/7-3/12. When they didn’t arrive by the 12th, i called them on the 13th and they said the order was ‘stuck in process’. They canceled the original order and put in a new order with a rush 2 day delivery guaranteeing that the shoes would arrive by 3/17/18. When the shoes didn’t arrive i called them again on 3/19/18 and they, again, said the order was still in process and they didn’t have a tracking number for us. I was obviously quite upset and they said they were unable to give me shipment information and said they would credit back the $7 shipping fee for the inconvenience....definitely not enough for the extreme delay and several calls with no resolve. When i asked for an apology via email they said they would note my account and submit the request. Terrible customer service, no guarantees for shipment and failure to deliver product even though i have already paid for the product. I have asked for a follow up email with a confirmation number, tracking number, refund confirmation and apology and Finish Line has not provided any of these. "
"Bought a pair of Nike Sliders for my husband, he wasn't able to wear them, took them back to the store, manager told him he needed to send them back by mail, he did they were received in January 29th and still no refund on my account. Been calling and keep getting the run around. Furios. Don't shop there if you expect good customer service. "
"I bought a pair of shoes online and never got them. They told me to call the post office to check on them. I did and found out they did ship them bet the package that was shipped weighed 15 ounces and my package was suppose to be size twelve shoes and we all know sound of been a few pounds. So who knows what was shipped. So after talking to India Crawford wish was nice and after all was said and done she told me she would send me a $20 voucher which I never got. After talking with their customer serves that a $20 voucher was never offered. So other words I never got my shoes or my $20 dollars how crappy is that. Their is no shame in their game."
"I went to the Finishline in Smith Haven mall for the first time in a few months and one of the managers at the time, a blonde girl, was so nice and helped me with everything I needed. I decided to revisit the location to find a birthday present for my mother and so I re-visited the location last week and was disappointed to say the least. The store manager, John, was so rude and unhelpful and seemed completely uninterested in me, the customer. I wish that management and associates were consistent with customer service. "
"I ordered my son a pair of Jordan basketball shoes. After 3 tunes wearing the sole began to rip away from the shoe. I contacted finusgline who sent me a return label and that my money would be returned in 3-5 business days. I returned the shoes and they were received November 20th. I still had not received my money by November 25th and called again. The representative was very nice. Told me that the refund had been processed and he had it released. Told me I would receive my money back in 5-7 business days. Here we are December 4th and still no money. I called today fir the third time and got the same song and dance the money needed to be released and the rep reassured me this time it was released. I was not satisfied with that due to this being the second time I heard the scripted “I apologize and I can assure you that in 5-7 business days your money will be refunded”. I asked to speak with a supervisor who did nothing to help me and laughed when I told him this is unacceptable and I want my money back now. I will definitely think twice before ever buying shoes from there again. Terrible customer service equals a terrible company. "
"My customer service experience was extremly kind and helpful both times I called with questions. I spoke with a Priscilla 11/9/17 at 7AM and she was happy to assist me even though it was so early in the morning. I'm always nervous returning things becuase the associates can be very short and unkind but it was a great experience and I'll order from them again!"
"I've never received a receipt from Finish Line all the years ordering from them. But not until recently did I notice the hassle of actually not being shipped a receipt. I'm an avid sneaker collector and rarely need to return my sneakers. I stepped out of my comfort zone and brought a style of sneaker I'm not accustomed to wearing and they were a half size to small. My local store didn't have the size I needed in stock so I decided to return in store and reorder online. The Employees in store would not accept my return with out a receipt at all even with the shipping label from the box and order verification email. Lucky the issue was resolved the restocked the model in another colorway and I exchanged it for that color in the size needed. Love Finish Line, But would appreciate a Receipt with future orders "
"I order two pairs of shoes on 07/18/2017. I received the order on 07/24/2017. One of the pairs had two right shoes. I contacted the company via email and was sent a return shipping label. The representative asked if I wanted a replacement order or refund. I responded to the email stating I'd like a replacement. On 07/26/2017 I used the label to send the mismatch pair via UPS. On the same day I received another email with conflicting information stating I would receive a replacement once my return was received and also that a replacement had already been sent and I should receive it within 4-6 days. Because of the confliction, I emailed back stating I would rather have a refund. A "Clarence" responded stating it was too late because the shoes had already been processed and expedited. On 08/01/2017 I verified with UPS that the mismatch pair had been received by Finishline. I received no confirmation from Finishline that this was the case. On 08/04/2017 I emailed again stating the replacement order had still not arrive. I received no response. I emailed yet again on 08/06/2017 requesting a response from customer service. That same day a "Sheila P" responded stating the mismatch pair I sent back was received on 08/01/2017 but the replacement order was still in "processing status". Her exact wording is as follows, "Please be informed that it may take within 4 to 6 business days for Rush Shipping via UPS. The fastest that the replacement order fulfilled, it will ship via 2nd day air shipping." Once again, the information is conflicting and confusing. I have now been lied to three times by the company and feel that I am being scammed. I have attempted calling as well, but am put on hold while they "search for my order" only to be hung up on. After reading other reviews and complaints, I have discovered that many many others have experienced this same type of circling around customer service."
"My friend bought for my birthday a nike running shoes which costs $150. Unfortunately a size was small, so i went to the store to exchange. They didn't have the size i want it. So i have decided to order by shipping paying extra money for the shipping. Because of their sales representative mistake they sent my shoes to wrong address. I found out that right after they sent me confirmation email. So I called them to correct it, their response was they can't do that. only they can send me the refund check. I asked them if that is the case just send me what i ordered again to correct address. They still refused to do so. And promised me to send my check right away. After month no check no shoes nothing. During that month i called them multiple times. I don't know i will never ever receive anything. So disappointed, Never ever buy shoes from finish line. Careless people. Just Rip off!!!"
"My daughter saved up $150.00 to buy shoes from the finish line. after 2 months the sole began to fall off. The finish line turned us away. very disappointed daughter. Never shop at the finish line!"
"I ordered my kids shoes online from Finish Line and when we received them my sons shoes only had 1 shoe in the box! When I called them they said I had to return the 1 shoe (how hard is your job, really?). I shipped the 1 shoe back and I have YET to even have the "NEW" replacement shoes sent out (this was 6 DAYS ago!!!) I asked them to expedite the shipping ASAP, as this is the least they can do because you know they weren't going to credit anything back...... BUT they told me they can't even tell me an estimate on when I will receive OR when they will even ship out. I will NEVER order online again. DISSATISFIED is an understatement. "
"DO NOT BUY FROM FINISH LINE. THEIR CUSTOMER SERVICE IS THE WORST I HAVE EVER EXPERIENCED. THEY SEND ME THE WRONG SHOE AND PROMISED TO REPLACE THE SHOES. AFTER I RETURNED THE SHOES, I NEVER RECEIVED THE SHOES I ORIGINALLY ORDERED. I SPENT A WHOLE DAY TALKING TO THE CUSTOMER SERVICE LINE AFTER BEING TOLD BY THE ONLINE REPRESENTATIVE THAT THEY CAN'T DO ANYTHING ABOUT IT. I WAS ABLE TO GET A REFUND FOR THE SHOES. HOWEVER, THEY TOLD ME IF I NEEDED A REPLACEMENT, I SHOULD PLACE THE ORDER AGAIN. THEY TOLD ME I WOULD HAVE TO PAY FOR THE SHIPPING ALL OVER AGAIN. WHY WOULD I PAY FOR SHIPPING TWICE FOR THE SAME SHOES??? THEY KEPT TELLING ME THEY COULDN'T DO ANYTHING ABOUT SHIPPING AND APOLOGIZED. BUT, HOW CAN THEY APOLOGY SOLVE ANYTHING? DO THEY CARE ABOUT CUSTOMERS' FEELINGS? MY WHOLE DAY WAS WASTED BECAUSE OF THEIR MISTAKE AND THEY STILL MAKE ME PAY SHIPPING THAT I ALREADY WASTED ON THE ORIGINAL ORDER? THIS DOESN'T EVEN MAKE SENSE. ANYWAYS, DO NOT EVER BUY FROM THIS HORRIBLE STORE. IT'S A MIRACLE HOW FINISH LINE BECAME SUCH A BIG COMPANY."
"So I order the shoes ... they come on time but they're both a different size. So I reach out to them where they tell me replacement order coming. So they make me do all this extra stuff to ship their MISTAKE back telling me I'll get the other shoes (the shoes that are the same size as each other). As soon as they get my shoes I went out of my way to ship back they immediately cancel my order with an "well this awkward email". So what? I order again and again. No thanks .. you're horrible finishline. This was actually an important purchase for our family... good luck failing at business. "
"They SENT me two different size shoes and my baby needs her shoes for her game and the in stores do not have them at all in stock and it will take around 3 to 4 days for them to mail out a new pair this **** so bad and now my baby want be able to be in her game im so mad at the time please don't order from them they are rude and don't know how to talk to ppl Im mad as heck at this point .Waiting on someone else to call me back "