"Item was shipped within the time that the company said it would (straight from factory). Overall satisfied with the transaction. Could've used a bit more info on the website though.

Not an employee nor related to this company in anyway, just a satisfied customer."

"I placed my order with FaucetDirect.com on 3/25/11 and received the order complete on 3/30/11. We are building a house so I needed a lot of faucets and fixtures, spent over $900.00. The salesman that I had was very helpful. The website was very easy to use. They also have a great selection and great prices. Would order from them again. "

"We had a great experience with this seller. Both items were shipped quickly. One item was incorrect and even though I did not notice until the contractor tried to install it, faucet direct not only shipped a replacement the same day, but sent it expedited at their cost so I could receive the replacement item in 2 days. A RGA and shipping label for the incorrect item was sent a few days later. Couldn't have been easier. Will definitely buy from them again and recommend them to my contractor!"

"Absolute worst service ever. I placed a order based on everything being in stock. When I viewed my order it showed 95% shipped. three Weeks later I e-mailed turns out nothing had been shipped. They shipped what they had but now still waiting for last piece. Three e-mails and still no response even though they said it would be shipped March 4th.
The last e-mail asked about the status and I get this response. Duh my e-mail tells you what I am looking for
"Dear Ray,

Thank you for your e-mail. I am sorry to hear that you are not being taken care of. Please let me know what is going on and I would be happy to get you an answer. Thank you and have a wonderful day.

Sincerely,
Rodney
Chico, CA 95973"

"Placed a large order for a tub, toilet, sink, faucets, drains etc. Local distributor told me it would take 4 weeks to get the tub delivered. I placed the order with Faucet Direct and they shipped two days later. A friendly trucker wheeled the tub up my driveway and into my garage a few days later. Other items came from three different warehouses around the country, all arrived well packaged (larger items strapped to pallets). I placed my order via phone for live stock info and to double check item compatibility. Sales staff was knowledgeable about products. Seemed like a plumber. I have no experience with returns as everything arrived in good shape. Placed a 2nd order for valves and an electric fixture with a similar result. "

"To be honest, I don't usually post reviews about e-tailers - so this is an exception. I am posting because I read so many poor reviews about this company - and I felt that maybe the satisfied customers just weren't posting.

Of the reviews I read, most complaints seemed to be about items being out of stock - and that seems to be fairly common among the internet retailers I looked at. Unlike some of the others, FaucetDirect was taking the time to respond online to complaints, which in the end gave me confidence that they would not just take the money and ignore me.

I ordered an item that had lots of stock (American Standard 2064-801 - 85 listed in stock), and I had no issues whatsoever with any aspect of the sale.

The transaction was completed quickly and efficiently. There were no *surprise* charges, and I had it installed on my sink within a week. Packing was good and shipping was as promised. That's all I ask in a transaction. Well done."

"excellent service
They made an error in the shipping address as I had some items to be delivered to Canada and some to Montana (with free shipping) which I was going to pick up but they had the entire order set to ship to Canada. As they could not get it to Montana in time for their stated shipping deadline they covered all the extra shipping costs They were extremely responsive and Kathleen took care of all the issues and was lovely to deal with. All items were received on time and the bathrub arrived weeks earlier than expected. I would absolutely buy from these folks again. Superbly packed - no problems with the items which included a glass shower enclosure, toilet, faucets, showere system and cast iron bathtub."

"I purchased two orders from this website. The first order arrived. My contractor opened to install, had two missing screws which I am ok. The second orders had five items. As of now, Dec 13, 2010

Designers Fountain 6452-CH came with two different bulb glass cover. Either it was used, or someone else broke and replaced with a wrong one.

DreamLine DLVHD-ACC-D1-BN. It is supposed to be DreamLine, but Kraus (a much cheaper brand) is received. The box says right number, but item inside is wrong.

Thomas Lighting SL7581 is not shipped yet!

overall, the website says (except the last item) ships within 24 hours, but it took me a couple weeks to receive it.

I will call customer service tomorrow first thing.

A very unhappy customer. "

"Very happy with the company and the order process.
I placed the order for a Delta kitchen faucet on a Saturday evening. It showed 2 in stock.
Received email next day (Sunday) that order was sent to warehouse.
Monday I received confirmation email with a UPS tracking number informing me that the order was shipped.
I received it promptly on the date it was due to arrive, and got a follow-up email from the company a day after delivery making sure I did in fact receive the order.
Totally happy with their service and would not hesitate to use them again."

"I ordered from Build.com. I was hesitant to order because of some of the bad reviews they had been getting. My order was simple so I decided to take the chance. I am glad I did. I ordered a special vent pipe needed for installing my new range hood. Build.com 's website listed 4 pieces in stock. To be sure I called and spoke to Patrick. He was very friendly. He confirmed the item was in stock. He took the order over the phone. Ordering went smoothly and almost immediately I received an email confirmation. A day later I received another email confirmation along with the tracking number. I even received an email alerting me that the UPS man had delivered. That was nice since my UPS man does not care to ring the doorbell. The item was just as they described on their website. My experience with Build.com was very good. I do a lot of online shopping. I will definitely shop at Build.com again. "

"Website is good, price competitive, and people at customer service very nice. However there are problems at the company. I called to place the orders for increased clarity and to receive more accurate information on the delivery date. I specifically asked that only items immediately available for shipment be processed and ordered. I also attempted to order the sink and the toilet in the same color which would be commonsense. However I discovered a few days later that the sink would not be available for another month and the color of the sink and the toilet were different colors. A week after the order after checking tracking information and multiple calls to customor service to check expected delivery date, I find out that the "vendor" just received the tube from the manufacturer a day earlier and it would leave the warehouse that day. Perhaps being off by a day, a few days, a week don't affect some people but to some people like me who need a working bathroom and have to pay more for the plumber and contractor to delay their work, this is simply unacceptable. "

"I have been calling for a week about authoriztion to just exchange a shower faucet for over 1700 dollars worth of exhange orders and just get the runaround from these people. The faucet I wnt to exchange just cost about 300 dollars and I wanted or order about 1700 dollars of things in exchange. they give you the run around and never take anything back. Never and i repeat never order from thess peoiple Buyer beware, if you buy it it is your for ever and I mean forever. Look somewhere else to order your faucets. I am bulding a house and have ton of other things to order and I will avoid this company like the plague"

"I am very pleased with this store"

"Have ordered two or three times for new shower faucets and valves.
Never had one problem.
Each time has been extremely fast shipping.
I've never had to deal with customer service. Sorry to see their reviews are so low - I never bothered to check.
A great experience for me, though."

"Being mindful of people's experiences with items that weren't in stock, I called their customer service number and verified that the items I wanted were indeed in stock. There were some items that weren't in stock, and I ordered them from another site.

The items were shipped very quickly--they arrived in three days.

In general, I have found that on-line plumbing houses don't do very well at having their websites reflect which items are in stock and which are not; however, I have never received inaccurate information from the phone customer service people.

The prices were excellent, the items were what I ordered, and everything arrived in excellent condition."