"I have been a loyal and frequent customer of Famous Smok (and their discount site, Cigarmonster) for the past 5 years with at least 50 transactions in that time (orders from $5 all the way up to multiple hundreds of dollars). In this time, I've yet to have a problem. All my orders have been delivered on time, and my account being charged the correct amount. And if an item I'm looking for is on back-order (which is typically only on extremely hard to get items--even the more popular items are typically well stocked), the website will clearly indicate it. The website will still allow you to make an order for the back-ordered item, but makes sure to tell you that said items will not be shipped until it is available. Prices are almost always fair, and they offer a variety of sales and deals every day.
I do use other sites from time to time, but Famous Smoke is my go to."
"Ed's the man! Deal with him if you have an issue. Paid extra for 2 day shipping it's been over a week and cigars still haven't arrived (an issue with UPS) At first I dealt with another person who couldn't find my information or order and wouldn't refund 2 day shipping cost. Ed gave me a call, he was very nice, knew his stuff and immediately refunded shipping cost. .they almost lost me but thanks to him i just might give it another shot. Hope to get the cigars soon. ????"
"Ordered 20 Macanudo Cafe Ascot, to be shipped to me in Canada. Selected the UPS delivery on the shipping options, and got charged the right amount stated on the checkout (including selected shipping options). I received an email today saying that shipping was not $8 it was going to be $31, called the call centre to be told they only ship with USPS and she didnt know why the website let me choose UPS. I can buy them cheaper here in Canada. so told them to cancel the order... Still waiting for them to refund me."
"The prices here are insane compared to most of the other online retailers. You're much better off with cigarsinternational.com , cigar.com (actually the same parent company as the previous merchant), http://www.jrcigars.com/jr/ , or even (perhaps the least good of the lot) http://www.thompsoncigar.com/.
If you're a serious cigar smoker and will be buying more than a stick or two a year, do some price comparisons before laying down the cash. It's worth it!"
"Excellent selection and pricing. Products have always arrived in a timely manner with no problems. Always fresh cigars and I love the cigar monster!"
"Overcharged my credit card for an item that was on sale (the final checkout price for my order was about $88, but my card was charged $101), then claimed that it wasn't on sale when I inquired about it (responding only in the form of cryptic, one-line emails). When I asked for an explanation, they stopped responding entirely.
Not reliable, would not recommend."
"Ordered cigars from them and paid with PayPal. They called up and wanted my CC saying PayPal had a problem. I gave it to them even though I wanted to use my PayPal credit. I also had a problem with what i received but he wouldn't take care of it. I had to call a separate person.
About 3 of the cigars in one of the 5 packs were crushed. Two of them that survived are practically unsmokable. They're like petrified. The lady from customer support would only offer store credit. I wanted them to ship out a replacement. If I accepted store credit I would pay 7 shipping on a 14 item. Unacceptable.
Fortunately there are many other sites that sell cigars at competitive prices. "
"I have ordered several times from Famous Smoke Shop and never had any issues. My cigars arrive on time and packaged well, and the Montecristo No. 3s are always fresh!"
"Once Again Thank You FSS.
You guys are great but the price went up now and you charge free shipping which isn/t so reat but the Cigars and are always Fresh.
Keep It Up gus."
"Again, remarkable service! I placed the order on Tuesday evening (9:00pm), and the box arrived Thursday afternoon! They even threw in a bonus cigar for me to try.
Famous Smoke Shop is always my first choice!"
"Ordered 10 days before Christmas, told me I would have them in time to give as a gift, ...cigars still set to arrive after Christmas! A warning on their website that you need to order 13 days before Christmas for a timely delivery after I placed my order! This seems very dishonest to put a warning up after the fact. I will not do business with them again. "
"Never had any problems. Been ordering for over a year and a half. Items always fresh. Never a disappointment. No shipping problems"