"I have order before and will order again. Great service. Dependable."

"I dont like the return policy, but hopefully wont need it"

"1 - Ordered a "new" transmitter (Dogtra) to replace my lost one on 11APR23 and received the order on 14APR23.

2 - The "new" transmitter was not in original packing and only placed into a manila bubble wrap envelope with a packing list.

3 - The "new" transmitter was defective upon receipt (the second/middle digit that indicates power levels did not work).

4 - Called FactoryOutletStore.com (FOS) to request a new transmitter and was told they could NOT send a new one until the old was received by them first. So... Due to THEIR error (shipping a questionably "new" item that didn't work correctly), I was now going to be forced to be without a transmitter until they get the old one back.

5 - I asked for them to ship new one while I kept the old one. Upon receipt of properly operating transmitter, I would return their defective one (in order to maintain training for my me and my dog). NOPE! Their "process" won't allow them to ship me a properly working item while I still kept the one they sent earlier, unless... I pay for a new one FIRST! In other words... I have to literally pay for their mistake.

6 - They had all my payment information (and could have charged me if I decided to keep the inoperative transmitter (Why I would do that, I have NO idea.) and they were going to send a return shipment label for the broken one (so they had the means to track the return)... NOPE!

7 - I went from the guy that answers the 800 number to "Scarlett" (that sounded more Hindi than American) in "escalations" to "Jane" (Scarlett's Hindi neighbor) and still got nowhere.

8 - Their business practices are simply wrong. If you ship someone a POS item, then you need to make it right. I will NEVER do business with these people and I cannot recommend them for ANYONE - unless you like getting screwed over.

Tip for consumers:
I truly have nothing good to say about the business practices of this company. They know they're wrong and only want your money.

Products used:
Dogtra 280C Transmitter"

"Loved the easy of finding additional handsets and the free shipping- Thanks you!"

"I’m buying this shaver for an older friend because my first purchase for myself was a surprising good value."

"Clear, easy instructions to order"

"Website is very comprehensive and easy to find what you want. I’ve only ordered twice and we’ll see how this one goes. I complaints yet"

"Helped with Kayak electronics return and upgraded purchase. Very helpful and incredible return policies."

"It said I would get $5 off at end and DID NOT!"

"A quick internet search and this company popped right up. Had very detailed descriptions and compatibility lists. AND reasonable prices with FREE SHIPPING!!"

"good make sure it is good product"

"I have bought directly from Panasonic before & have never been disappointed!!"

"I had to place order twice , after receiving payment my bank showed paid they wanted a wire transfer , sounds like a scam I cancelled order and got my money back "

"Had two other web sites I was looking at, but the price here was great. Had to get three handsets to get the color I wanted and was still less money."

"may review aafter receipt of product"