ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.48/5
Chance of future purchase:
3.84/5
Shipping & packaging:
3.96/5
Customer service:
3.68/5
Return/Replacement policy:
3.60/5
Featured Review



Verified
5/5

2024-05-08

Excellent

"Speedy and beautiful!!! "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-05-08

Beautiful Arrangement

"My wife received her anniversary arrangement last Wednesday and they are still as beautiful as the day she received them! Thank you!!"

Detailed Review Benchmark + -
Overall product shipping and delivery process

Verified
5/5

2024-05-07

Thank you for the prompt follow up service

"My initial order wasn’t what I hoped for and I let ftd know.
They very quickly were in contact w the florist who sent another arrangement. I’m very pleased & would use ftd again.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-05-07

good job

"a perfect job, very well done."


Verified
5/5

2024-05-07

Great Service - Beautiful products Thank you.

"Very easy to use. great products. Happy recipients!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-05-07

Beautiful, aromatic and timely!

"Lots to pick from, beautiful arrangements and ease of service.Thank you!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-05-07

Timely and beautiful

"Beautiful arrangement just as expected, and sent in a timely fashion. The recipient was very pleased. "


Verified
5/5

2024-05-07

Easy and nice!

"Ordering was easy, great options, the flowers arrived as pictured and writhing the selected timeframe. The emails comms along the way with status updates were also appreciated! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
1/5

2024-05-07

Earned money but didn't take

"I received an email stating that I earned $17 from my last order. It stated that I had a limited time to use it. I purchased flowers for my sisters birthday and tried to get the $17 put toward the flowers but it didn't take. I paid full price."

Detailed Review Benchmark + -
Pricing of products and services

Verified
5/5

2024-05-07

Great Service!

"Ordered flowers on the exact date that I needed flowers delivered & FTD came through & made the recipient Very Happy with The Birthday Bouquet that was Very Beautiful!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
3/5

2024-05-07

Still not listening!

"The last 2 times I ordered FTD did nothing to correct their service! First time delivered on the wrong day and by the time the receiver saw flowers, they were dead. Last time delivered totally wrong arrangement."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2024-05-07

I was tol they were beautiful’

"Greatful for the timely delivery."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
4/5

2024-05-07

Good

"Thx you for the smiles you provided "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
2/5

2024-05-07

Angry at brothers funeral!

"I ordered a 32x32 standing arrangement all in white flowers . It was from all of his brothers and sisters. When I arrived at the funeral I saw nothing like that. I finally realized that the small tabletop 12x12 arrangement that was all pink was supposed to be from us. It was pretty but not what I had ordered and I paid over $200 for it. I called FTD and they refunded half the money but that couldn't make up for the embarrassment and anger we felt at our little brother's funeral. It was supposed to be a tribute to him. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-05-07

Lovely gardenia!

"Sent the bonsai gardenia to my friend who lost her mother. She was thrilled and loved that it will last long past flowers. This was the only plant that was beautiful and not the typical peace lily. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process