"Fail. Not real happy with Figis service. I made two holiday orders. The first gift was delivered in a timely manner. It was a gift and Figis put all kind of sale papers in the gift but nothing that said who the gift was from. I just by luck asked my Sister-in-law if she liked the pecans we sent. She said there was no card that said who the gift was from. The 2nd order was placed on 12/13/ for Christmas delivery and it was not sent with enough time to get there before Christmas. Tracking shows delivery 12/26 by end of day. I was charged $12.95 shipping and the item was sent Fed-Ex Sure Post. I just wish I had read the other reviews before I ordered. Figs will never be a place I shop again. "

"I ordered Christmas gifts with guaranteed Delivery . I placed an order in mid December and have been tracking my merchandise since. It is now 3 days before Christmas and after discussing with Figis Fed Ex post delivery company and USPS it was told that due high volume that my order will not be delivered by Christmas. I spoke with a Figis representative that stated he was a supervisor. That there was nothing he could do . I am now out delivery in time the money of the purchases which is in the 100's but also having to buy additional items to take care of the loss I asked for a refund because of the situation which Figis refused to process. I asked for them to call and expedite the items so that the delivery can be made which Figis refused to do. In fact the representative but the blame on me that I should have ordered earlier. Really. I asked for the representative Name and number in which he would only give me his first name and no number stating that he did not have to release that information. OMG I will post on the business bureau of your location and any other location to warn other consumers never to use this company to have to go through what I have to experience. OM
"

"1/31/15: I received a surprised retirement gift from my former place of employment. My gift was the Personalized Silver Elegance containing Bridge mix, nuts, chocolate candies, cheese and sausage. I was elated. I would highly recommend this item to anyone. Everything was fresh."

"I received the Macaroon Cookies, cookie assortment, assorted Petits Fours and an assortment of sausages, cheeses, miniature cakes, jams and candies. Everything was fresh and moist and tasty. I would recommend these items to someone."

"I will never use Figis again. 2 years in a row, my order has been delayed, sitting in a USPS warehouse, waiting for delivery. When the order is placed, they promise you the world. And after the order shows up 2 weeks late, they look for every excuse in the world to not make you whole.
As I type, my order was supposed to be delivered today, but sits in a USPS warehouse, with no expected delivery for a least another week or 2.
Then Figis has the nerve to blame the USPS. They can't deliver and won't do anything to reimburse you till well afetr the holiday. "

"Beware!! Don't get a hassle and a headache when your order is wrong; Take my advice. There are Serious Problems here when you try to get it fixed:
Rude customer service reps with major attitudes for no reason. No friendly voice or calm demeanor. Very very aggressive. It was UNBELIEVABLE!!! They could care less about me or my order...truly a nightmare before Christmas!!
Lack of accountability. Example, My engraved order was not ever done. I received a BLANK name plate that wasn't attached to the plaque as displayed in the catalog! Figi's refused to credit me and I was left holding the bag 2 days before Christmas!!
Unprofessional service. They answered the phone like this: "Hello." I didn't even know if I had the right number. No one could find my order by name, address, or phone number. Finally I suggested checking by order number and they were able to locate my order. Isn't this strange? I was actually HUNG UP ON when they couldn't brush off my complaint!! What business does this?? Very patronizing customer service. They'll waste your time and give you a run around....but never any resolution. But, they'll say, "They want to make it right" but they really really don't. I'm returning my order and WILL NEVER place another order. That may not mean much to them, but it means a lot to me. #skipthisplace#nicecatelogisalie"

"I ordered with FIGI's online to order gifts for family. Paid extra for products to be delivered before Christmas. Email says it will be delivered tomorrow, on Christmas Eve, so that is yet to be seen. The complaint I have is receiving a phone call AFTER I got a confirmation email that my payment went through, and order had been processed. They said they needed more information on the credit side before they can process the order. She asked if I was employed, the source of our income, a credit reference, and if we rent or own our home. None of that should be required to place an order with a debit card. Will never use them again! "

"Vary small portions Vary over priced would not recommend then to anybody Like how the figis.com/reviews page returns a 404 error."

"Figis has horrible customer service? I spent three days getting the runaround from their help line over an order issue. It took them forever to find the order I placed, and no one would really listen to me, and when I asked to speak to the supervisor the customer care representative never let me speak to one and decided to
"Handle it" themselves, when I explained that one of the gifts was being mailed to the wrong address, the representative basically told me that nothing could be done to fix it since I had ordered it online, and I had already been shipped. Needless to say, I will be handling all future purchases elsewhere."

"I ordered from Figis many times and this year I landed in the hospital due to cancer treatment. Ordered this year and told to pay in full now. If I had the money why would I try to order and pay later from them and they are charging triple the price? They were paid In full with late payment. Will not ever order again. Send my dad cheesecake one time. Arrived with mold on it. Got credit but it was a gift. Too late and felt bad."

"I recently bought a ham from Figis and was disappointed. The ham had a lot of fat in it. I'm glad I had cooked another meat or my Christmas dinner would have been ruined. In the future I'll go back to the Honey Back Ham Co."

"consumer beware! This company sucks!!! I won't bore you with the details, but the product is lousy, the service is worse.

I made a big mistake by believing their website promises regarding product quality, delivery, and service in general. I paid "premium" prices for low-rate returns. Hope this helps some other unsuspecting soul avoid my experience.

If enough folks take the time to warn others, maybe this sorry group will be put out of business; there are too many reliable places to go for such products to put up with such fraud."

"Yesterday at 12:05 pm, I placed an online order with Figi's, at a merchandise total of $65.96 (to say nothing of the exorbitant delivery charges). At 2:12 pm I received an email, offering a free gift with any online order over $25. Since I had just spent more than double that amount, I called the Figi's customer service number to see whether I could have that gift applied to the order I had just placed. I spoke with an agent, who told me that the order was already being sent, after two hours. When I said that I didn't think that that was actually possible, she transferred me to a male supervisor. The supervisor told me that the order had not yet been accepted into the system, but if I called again within 24 hours I could make this change -- it might require me to cancel my order and start again, but it could happen. So, I called this morning, and spoke with an agent, who stonewalled me until I protested, and who again transferred me to a female supervisor. She told me that my order was already boxed up and ready to go, so no changes could be made to it. I told her that the supervisor from the day before had told me that I could cancel and reorder. She said that the only way I could cancel was to refuse delivery of the items and send them back. On top of which, she told me that it never would have been possible to make this change to my order, despite what the male supervisor had told me yesterday. So the bottom line is, I've spent lots of time on this, and been told lots of wrong answers, which is very, very frustrating. I have also heard an awful lot of "Well, I'm sorry that you feel that way" from all four people I spoke to. With the exception of the one agent I spoke with this morning, I haven't heard an actual APOLOGY, only the expression of regret that I'm frustrated, which seems to boil down to "we're not wrong, you are." Which let me say is a GREAT way to feel as a customer. But in all of these conversations, nobody has had anything concrete to offer as a solution. I sent an email complaint, and received a response which told me that I would never have gotten the free gift, and yet again apologized to me because I was frustrated. Not because they were in any way wrong, not because I got different AND INCORRECT information from everyone I spoke to, but because I was frustrated. I've kicked you in the head, and I'm sorry you have a headache. But I'm not sorry about kicking you in the head... I gotta say, I have bought from Figi's almost every year for a number of years now. I'm pretty sure that it'll never happen again. I've done some googling, and will buy these items elsewhere from now on. Which is too bad.

Okay, I just had a look at other folks' reviews. I got off easy. How do we get the word out about how awful these folks are???"

"I ordered 6 Old World Kolacky on 12/11 and received them on 12/14!! I kept a poppyseed & walnut one. They were moist,& just like my mother used to make for Christmas! Hope you have this item next year, because I will order them again.

Dorothy Dhom
Aurora, IL
Customer #101525 152"

"I received their catalog in the mail with a $100.00 pre-approved line of credit and the option to pay in three installments. My order totaled some $80+ and was placed on 11/28/2012, but instead of fulfilling my order, it sat "IN PROCESS" for days. Now on 12/03 I get a credit application in the mail from these folks wanting my SSN, etc., and saying if I did not return the form promptly they would cancel my order.

I sent the app back with a note that said, "Go ahead. Cancel. I don't deal with liars."


Looks like you can believe all the negative reviews for this outfit. These folks do not appear to have an ounce of character.
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