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1/5

2017-06-23

Wrong size, won't remake it or take it back

"So i had a custom dress made because i'm kinda tall and all. But after receiving the item it was a whole 3 inches too short, so i told them and they remade another with the exact same mistake after i told them it was 3 inches to short.

The contact was terrible with communicating with me and with the dressmaker and now i have to take it to a tailor to fix a problem THEY CAUSED. Dressmaker was using a different type of measurement from what was shown on their webpage.

Do not buy from here. Unless you want to gamble your money on getting what you want.
"

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1/5

2016-09-20

Is this a real business? They took my money but I never got my item....

"Save your money and buy somewhere else. I purchased an item from this shop on 8/14/16. Delivery was supposed to be September 5 2016. Plenty of time for events I had planned to wear it to. Item didn't arrive timely. After it was over a week late I filled out the online form, which is the only method you have of contacting them. No communication back. I tried their facebook on 9/14. Got a response to a day later. Was told they were starting the order-"there was some problem with the working machine which caused delay in your order. Could you please wait for more days?" Never mind they did not contact me to let me know this, nor did they let me know when I would receive the item. I asked them to overnight the item-I had an event on Saturday that I really needed it for. They didn't respond. When they finally responded, they asked me for my order number! Really??? So I provided it again, along with the event program and a note that I was upset as I placed my order in plenty of time to receive it and ended up with no outfit to wear and no time to plan an alternative. I was requesting they communicate with me effectively about my order. Was I going to receive my order and if so, when? Then they asked for my order number again. Arggh! At this point I am thinking this must be a fraud situation I need to alert my credit card company about. Just a warning to you about ordering from this site. I thought I did my homework, saw all of the glowing reviews and thought things were fine....not so much. Be warned!"

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Verified
4/5

2015-02-03

"I like to use EZCosplay for Halloween costume stuff, and I've never been disappointed. Most of the stuff is anime-based and cartoony, which is either cute or weird depending on what you like. I don't personally do cosplay, but I do LOVE halloween and it's hard to beat the ease and reliability of ordering a full or partial costume online.

I always try to find coupons for them before ordering. You can get some good ones for 15-30% off or Free Shipping on sites like pandacheck and retailmenot.

My only real complaint about EZCosplay is that the prices range from ok to really expensive. The delivery fees don't help either, they'll easily add 50-100% to the price of your costume. I work a lot, so for me its worth it to pay more to have it shipped to me.
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