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1/5

2003-01-28

"i ordered a canon powershot s45 on january 3rd and guess what? I STILL HAVEN'T SEEN IT!

of course, i had to report it to my credit card company. my friend only wished he'd shown me this website before i got myself into this mess.

stay, stay, stay away from them!!!
"

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Is committed to quality products and services
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Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being easy to reach
Resolving problems
Being trustworthy
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Overall web site
Web site being easy to use
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1/5

2003-01-23

"THEY ARE SCAM ARTISTS. NEVER SHIPPED. NEVER REPLIED. NEVER RETURNED MY CALLS. MY CREDIT CARD COMPANY IS NOW FILING A NOTICE OF FRAUD. STAY AWAY. TOTAL SCAM. THE DOMAIN REGISTRATION PHONE NUMBER LISTED IS TO A RADIO STATION IF THAT TELLS YOU ANYTHING. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
N/A
Delivering products on-time
N/A
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

1/5

2003-01-14

"This company has the absolute worst service in the world. STAY AWAY! FAR AWAY!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

1/5

2002-12-16

"Their website is misleading regarding shipping to an address other than the billing address. Their website is very misleading about what credit cards they accept. Their sales staff is unhelpful and downright hostile. And they had the balls to call me back and harass me after I cancelled the order (caller ID is useful ;-)."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
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Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
N/A

5/5

2002-12-16

"I very satisfied with this company. After searching a lot of sites on the internet for the Canon powershot G2, I found out that this company had the cheapest price, although its UPS charge was so high. But the total price for those 2 was still the cheapest. So I tried an order. And 3 days later, I received the camera with full package , and they charged me exact amount they said. I would recommend this company for people.

"

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Overall quality of the company
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Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2002-10-29

": It was a pleasure to deal with Frank
(Owner) and David as they were VERY
courteous and helpful. I bought a
Olympus C 720 camera and after
10 days of using it a New model C 730
came out, Frank OFERRED me a full refund
and Shipped out the new camera
(OVERNITE)@ no extra
charge even before the new camera (C
720) was returned so that I would have
for wedding on the weekend, and that is
CUSTOMER SERVICE
that you don't find much anymore. I
will RECOMMEND Executive Camera's to
anyone, and will would buy from these
folk's again in a HEARTBEAT
Garry L. Gaul
Earling, Ia.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

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