"I placed an order that was expected to arrive just before Christmas. The item never came, the tracking link from the order confirmation email showed no information, and I never received any order updates after the initial confirmation. I reached out to customer service with an inquiry. I did receive a response, but it said 'Your order was canceled'. I replied that they could have at least let me know and I asked what happened. I was given no extra info - just 'your order was canceled in error - sorry. Would you like to re-place the order?'
So I asked how much that would be and when would it be here. They replied that it would be the same price and they would ship it out in 5-7 business days. WTF? I've already waited 3 weeks, they could have at least offered to expedite the shipping. So nope - you're fired."
"I ordered a photo heart necklace for my mother. (I will not put the actual prices to keep anonymity). The necklace cost $81. My bank account was charged TWICE - once for $80 and once for $81. When I asked the customer service rep why my account was charged twice, he literally responded, “Well, your bank would only accept $80 on the first attempt, but you owed $81. So, on our second attempt we charged you $81 and refunded the $80; that charge should leave your account in about 5 business days.” Ummm. No. My BANK did NOT tell this company that they only had the right to charge $80 on that first day. NOPE. Eve’s Addiction charged my account $80 by mistake and then, instead of telling me about it so that they could just simply charge me an extra dollar, they refunded the entire transaction which held $80 in my bank account for over 10 days due to weekends and holidays. So, if you have a lot of money to spare, and don’t mind if your bank is withholding funds in your account for this company’s obvious miscalculation, then go ahead and purchase. I will never purchase from this company again. I wish ZERO stars were an option. "
"Got my wife a Christmas present and it never shipped. I called and complained the week before Christmas and they said contact the shipping company. I called the shipping company and they said they never received it. I called back and they made me a new order and I told them it had to be here before Christmas but it did not arrive before Christmas even though they promised."
"Bought my husband a customized bracelet, had it engraved (paid extra), AND paid to have it gift wrapped for Christmas. He opened it, and the box was empty! Tried to get in contact with customer service, and I’ve yet to receive a response. I recommend you buy from an actual jeweler instead of online. I have my purchase info, and from reading your reviews I would definitely fight them until I got a refund or my item at least! "
"Placed an order for two of exact items and tried to correct it within 10 minutes. Was told it went to warehouse, they can’t help. About 15 emails later and repeated requests to get owner or presidents name I got 1 item removed but was charged for priority shipping which I did not select. They don’t look into problem they just send canned replies. Stay away from this company!"
"I purchased a locket with two gems in it. The gems fell out five times over the next year. I reached out to customer service and they said they couldn’t help because it was beyond the 60 day return period. But, they offered 40% off a new locket if I wanted to buy a new one! Why would I buy a second cheaply made piece of junk?!"
"Do not waste your money on this jewelry, just go to the nearest bubblegum machine and you will like it better than this junk."
"Bought an engraved necklace of my cat. Photo fit in their crop box. But my cat is missing her mouth and part of her eye and nose. Customer service thinks it's perfectly fine. Customer satisfaction doesn't exist at this store. Complete waste of money "
"Update: They are sending me a replacement and got back to me.
I ordered a yin/yang necklace for my best friend and I. They only sent one necklace. I emailed them but haven’t heard back yet. Wish I had seen these reviews before I ordered from them. "
"I purchased several engraved pieces. Received them yesterday 5/4/18. Put on one of the anklets. Woke up today 5/5/18 and the anklet broke and fell off. Found a piece of it in the carpet. My huge mistake not reading the reviews first. Waste of 100 bucks. Buyer BEWARE unless you just want to give this bullcrap company your money for free. Not even worth contacting them after reading all the other reviews. I put 3 other pieces in the garbage as they were all engraved and I'm not trying to turn my fingers and wrist green. CHEAP Cheap CHEAAAAAAAAAAAAAAPPPPPPPPP."
"I ORDERED A simple Sterling silver chain ankle bracelet but when I received it today it had an anchor charm on it!! I know it would cost more than its worth to send it back so I will keep it and take the charm off. I live in San Antonio, Texas, why in the world would I want an anch- or!! I will not be ordering from you again!!
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"I ordered three engraved necklaces for me and my daughters. They were supposed to be Sterling silver. They are NOT as I took them to a jeweller. Eve's Addiction would not help me in the least bit and disregarded anything I asked and said. Extremely cheap products!! And they will not return or exchange!!!"
"First of all, I must say, that the customer service was great. Odd but great. The representative was very patient listening to my issue. I didn't rant, that may have been the difference with my experience, against those who trashed this department. Anyways, the first grandmother 2 stone ring I ordered is beautiful & still looks like it did the day I got it. New grand baby had me ordering the same ring with the smaller Feb. stone on the top. Well the ring came & one stone was loose in the bag . Another ring had to be sent. I was told the ring are not fixable. As long as I was getting a new one, I asked if it had to be remade if they would then please place the stones, as per order. The second ring came today. The stones are beautiful & placed in the order that I originally wanted........still there is a problem. If the first ring was the right stones, purple, red & blue....why was the second ring purple, red & PINK. I'm sorry but now I'm aggravated. Does the person setting the stones not know how to read. Maybe their order page should be a color coded diagram. In the meantime, I took the ring to a jewelers & asked if they could change out the pink for the blue stone, in the other ring. I was told the silver was not a good grade & any heat applied to the ring would create a black spot & they would consider it ruined. So they don't want to touch it. Hey, it was worth getting it put together, with the right colors. I'm almost afraid to see the next one. What else could go wrong.
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"Worst company EVER! Terrible quality and even worse customer service. Ring I purchased for my daughter turned her finger green! I contacted the customer service and they responded regarding an item I never purchased and didn't even comment on my issues/concerns. I can't even begin to describe how awful of an experience this was. They will NOT refund. They will NOT send your items in a timely manner. They will NOT even provide minimal customer service. Save your time and money and stay away from this company!!!!!! "
"I ordered a wrong custome item. Texted them 1 minute after my order and asked to cancel it. They said the item was created and shipped. Frauds!!"