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5/5

2003-08-02

"Fast Shipping, Free FedEx. Straight Business practices. Receive my merchandise earlier than expected. Price is good too. Give them a try as I will buy from them again."

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5/5

2003-07-29

"The service was fast and the equipment arrived as described."

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5/5

2003-07-24

"pricing is great and I like the fact i recieve my items within 3 days"

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5/5

2003-07-03

"Positive experience. Item was as promised. Fast shipping. Will buy from again."

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Being updated on the exact date the delivery was sent
Delivering products on-time
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5/5

2003-06-21

"seller product very much what expected, tracking number never arrived but by the time I was able to realize that the 2 business days where up for the shipping the product was already here so it didn't really matter. Very good company would buy from again, everything is what they claim it to me, 2 day shipping is exactly 2 days no longer. excellent reseller."

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1/5

2003-06-12

"I ordered a Sapphire Radeon 9700 Pro from EStoreToGo, but when I opened my box, it seemed a little differant than the pictures of the Sapphires I'd seen. I did a little research and realized I had recieved a differant brand, the Powercolor Radeon 9700 Pro (worse quality). I informed them of this error and I was told to return my card for an exchange. I immediately sent the card back. Now, 2 weeks after I first ordered the card, I get an e-mail saying they don't have the card in stock, so I will have to find the card elsewhere. This store has been a major inconvenience for me."

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Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
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Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
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Customer service being knowledgeable
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5/5

2003-03-25

"It would appear that many have had problems with this reseller but I have placed two different orders with them and both have gone flawlessly. The prices were very good, the shipping was fast and the product was well packaged. I have not, as yet, had reason to attempt contact with them for a return or assistance so I can't comment on that."

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1/5

2003-03-20

"I ordered some RDRAM from estoretogo.com and I found their site to have slow service and even worse customer service support. "

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Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
N/A
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service making decisions on their own
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Customer service being easy to reach
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Customer service resolving problems
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5/5

2003-03-19

"Ordered twice from them, got all the appropriate emails. All went well."

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1/5

2003-02-19

"FOR THE MORONS THAT SAY: "GIVE THESE GUYS A BREAK" or "I DUNNO WHY YA'LL COMPLAIN, MY ORDER WAS FINE"---> the purpose of this site is to reveal if there are generic problems with a company. LOOK AT THE DAMN ratings, it does not reflect well on you genepool to make such statements.
______________back to the review_________________

Website information on item was VERY VERY minimal: no pics, just summarized listing. Be careful as technically this leaves room to have them send cheaper items at the same price.

They said they shipped after 3 days but the FEDEX package was CANCELLED as I was notified by FEDEX.

Their support is non-existent and no one seems to man the phones. I have been LITERALLY trying for 4 days to call them. No one ever answers.

So eMail was my next best option.
No one there either as you can see from the following tracking result:

"Failed to deliver to ''
LOCAL module(account ****@****) reports:
mail receiving disabled
"

DO NOT GIVE THESE FRAUDS ANY BUSINESS: They charged my creditcard instantly, shipped NOTHING within the advertised 3 days, are NOT responding to support requests. I have given them an ultimatum: resolution in 24 hrs or I will put in a fraud claim and take all necessary legal action to 'screw 'em'.

UPDATE ON Feb24: FINALLY LEFT COMPLAINT WITH PRICEWATCH.COM AND WARNED THEM FOR PENDING LEGAL ACTION YADDA YADDA YADDA... AND GUESS WHAT. eSToreToGo sends me an eMail that they cancelled my order, sorry about the delay and the bad review.... Bla bla bla. These guys need a lawsuit and quickly too before they upset other people.
*************I WOULD NOT BUY HERE AGAIN IF IT WERE FOR FREE******************
"

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Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being easy to reach
Resolving problems
Being trustworthy
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

1/5

2003-02-12

"I will never order from this place again. I ordered a video card, memory, and floppy drive. I get an e-mail a few days after placing my order that it has been shipped. A few hours later I get an e-mail saying that the order has been cancelled due to the video card and memory being 'depleted'. I hate when these places list items as "in stock" and they aren't. I told them just to ship the floppy drive, and I have yet to hear from them..."

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Pricing of products and services
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Is committed to quality products and services
N/A
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
N/A
Delivering products on-time
Delivering products damage free
N/A
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Resolving problems
Being easy to reach
Being knowledgeable
Being trustworthy
Making decisions on their own
N/A
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

4/5

2003-01-30

"I felt confident with my order right after I purchased it, but then I started to get really worried after I read the reviews on this site. Estoretogo claims that they will process and ship an order within 2 business days. After waiting 2 business days w/o getting an email I really began to worry that I got screwed. I tried calling them to see what's going over there w/ my order but no one picks up the phone. However, my order did get processed the next day and I got my Maxtor HDD and RAM in a few days. The products came nicely packed and everything worked. The customer service at this store sucks, but the prices and shipping are good. I guess overall this place is fine, but I question myself if I would purchase from here again. Caveat emptor"

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Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
N/A
Likelihood of customer recommendations
N/A
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Overall technical support
Being easy to reach
Resolving problems
Being trustworthy
Being knowledgeable
Making decisions on their own
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Customer service being easy to reach
Customer service resolving problems
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Customer service being knowledgeable
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Overall web site
Web site being easy to use
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4/5

2003-01-16

"I dont knwo why you all have had bad luck with this company, i just placed my forth order for ram through estoretogo.com and have never once had a problem. the first 3 orders came within 3 business days here to PA, all 5 sticks of ram have worked beautifully and have had no problem. Yes, calling them isnt possible, noone is ever at the other end of the phone, but both times i have emailed them, they have quickly given me a response."

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Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
N/A
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
N/A
Overall technical support
Being easy to reach
Being knowledgeable
N/A
Making decisions on their own
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Being trustworthy
Resolving problems
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
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Customer service being trustworthy
Customer service making decisions on their own
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Customer service being easy to reach
Overall web site
Web site being easy to use
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1/5

2003-01-15

"I ordered a stick of 256MB PC2700 Samsung DDR memory on 12/12/02. I got a confirmation email with an invoice the next day. I didn't pay for any special shipping, as I've usually had good luck with ground shipping, and I try not to be too impatient to save money. I was surfing around looking for a Christmas present a couple days later when I came across this site. I began to worry about my purchase from Estoretogo when I looked them up. I really began to worry when I got no notice of shipment email, as I'm accustomed to getting from other e-tailers.

Well, the memory came, but it didn't show up until the 23rd, via FedEx (which I never asked for, but they didn't charge extra for it, either) from Secaucus, NJ. I thought this was kind of strange, since they purport to be in California. I recently found on this site that they seem to work with other e-tailers in NY and NJ, among others. Anyhow, I open up the box, and much to my surprise, there is a MICRON Technology 256MB DDR DIMM inside. It came with an invoice clearly marked "This is a revised sales order" and listing the Micron as if that's what I ordered! Keep in mind I've never had any contact with Estoretogo other than the 1st order confirmation.

I ordered the Samsung both because it's well rated, and because that's what I currently have in my system. It's obviously better to keep the DIMM brands uniform in a system. Well, after reading all the problems with RMAs listed here, I pretty much decided to keep the Micron DIMM, as it looks brand new, and still has all of the "Crucial Technology" (a division of Micron) warranty stickers in place. I figured it would just be the cost of my "lesson" for not checking here before I bought.

Unfortunately, when I stuck it in my system, it wouldn't boot to Windows. It would only go through the BIOS and then re-boot after the initial Windows XP startup screen. This was when I had it in there with my stick of Samsung. I didn't think of trying it alone at the time, so I'm not sure if it's faulty or if it just doesn't get along with my Samsung memory. I'm not overclocking in any way, just straight CAS 2.5 at 333MHZ (or 166 MHz, really, since it's DDR).

Since then I've emailed the sites RMA and customer service email addresses, and tried to call at least a half a dozen times. The phone rings off the hook, but no answering machine, and no reply to the email. I'm thinking I will have the Memory tested at a local computer shop, and if it's good, I'll sell it on Ebay. If it's not, I'll go to my credit card company and dispute it.

Bottom line, STAY AWAY from this company and thier partners, L-Buy and Z-Buy. Go to NewEgg.com instead. It was only a few bucks more for what I wanted.
"

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Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall technical support
Being easy to reach
Being knowledgeable
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Making decisions on their own
N/A
Being trustworthy
Resolving problems
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Customer service making decisions on their own
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Customer service being knowledgeable
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Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
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Web site being easy to use
Web site reliability
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3/5

2003-01-01

"I tried to buy some ram from these guys and got an email saying that I entered my CC information wrong. I tried to call there "866" number to resolve it, but there was no answer. I tried to call for 2 days straight and let the number ring for 10 minutes each time. I then sent them an email telling them I could not get through by phone and they did not respond. I then sent another email saying if they don't reply I will consider my order cancelled. Then they sent a response back saying to correct the CC information just resubmit the order on the web. I thought it best at that point not to resubmit my order.

I not saying that they are a bad seller because they don't answer the phone, just made me a little weary to do business with them. I have to wonder what would happen if I had problem with the shipment or need to return it. How hard would it be to contact them then?
"

Detailed Review Benchmark + -
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Delivering products damage free
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Delivering products on-time
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Being updated on the exact date the delivery was sent
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Variety of brands and products offered
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Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
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Customer service being knowledgeable
N/A
Customer service being easy to reach
Customer service resolving problems
Overall web site
Web site reliability
Speed of web site
Web site being easy to use