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RJL
Verified
5/5

2005-08-25

"Six months ago I was lucky enough to stumble upon Envision right here at this site. I had never heard of them before. My advice: do yourself a favor and stop shopping around, you've found the very best.

I had been shopping around for a new pc for at least a year and I was very close to getting another Compaq or Dell but I couldn't find everything I wanted in them, even with the customizing option. Envision had **everything** I wanted. I can't say enough good things about what a blazing fast, completely stable and beautiful computer they built me. Of equal importance is their after-sale service and advice which has been absolutely flawless.

I did have a minor problem when I first got the pc and Nate very patiently stayed on the phone with me for an hour or more until the problem was completely solved. Since then I've had 2 other small problems occur and both times my emails were returned the following day, and when a replacement part was needed it was sent out *immediately*.

I could go on and on but hopefully you get the idea. Todd and company will have my business from now on. In fact I can't even imagine buying a computer anywhere else. And neither should you!

If this review sounds like it was written by a member of Todd's family, that's only because Envision makes you feel that way. How often does THAT happen??
"

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Overall customer service
Customer service being knowledgeable
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Verified
5/5

2005-08-15

"ECS is very resourceful, friendly and competent. Sure a pleasure to have them in our town!"

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Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
Being knowledgeable
Being trustworthy
Being easy to reach
Resolving problems
Making decisions on their own
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2005-08-03

"Todd Keller and his crew do a great job with everything. If you like automated telephone systems and holding for an hour before talking to a person you won't like ECS. They answer immediately and always respond to messages and emails. HIGHLY reccommended!"

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Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
Being easy to reach
Making decisions on their own
Being knowledgeable
Being trustworthy
Resolving problems
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
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Verified
5/5

2005-07-22

"As always; prompt, efficient service. Great support for any needs we may have. An excellent company to work with."

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Is committed to quality products and services
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Is consumer focused
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Ability to determine if a product was in-stock real time
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Ease of ordering online
N/A
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
Making decisions on their own
Being easy to reach
Resolving problems
Being trustworthy
Being knowledgeable
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
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Verified
5/5

2005-07-18

"Envision did a great job with our 18 custom computer systems. they were responsive and accurate during all phases of the process -- bidding, construction, delivery, post-delivery -- they were excellent with their prices, the quality of components they suggested and the reasons for them, their quick turn-around and their continued contact. awesome job! "

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Verified
5/5

2005-07-11

"Todd Keller did a great job putting together a
system that was exactly what I wanted. He knows his stuff, responds quickly to questions, and has a good reputation in the community.

I highly recommend him to others.
"

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Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
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Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
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Overall technical support
Being easy to reach
Being trustworthy
Being knowledgeable
Resolving problems
Making decisions on their own
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Customer service resolving problems
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Verified
5/5

2005-07-07

"Good prices (low but usually not lowest), impeccable customer service. I've had a couple of glitches with orders (one my fault, one theirs) and both were resolved quickly and efficiently. They have never "lost" an email or voicemail.

I've ordered several systems from them, and will continue to do so in the future. While you could get cheaper systems elsewhere IMHO you run unacceptable risks doing so.
"

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Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
Being easy to reach
Making decisions on their own
Resolving problems
Being knowledgeable
Being trustworthy
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2005-06-22

"Quick shipment. Courteous professional service. The support staff was able to resolve my minor wiring disconnect problem by walking me through it on the phone.

I was able to built a first rate power system through Envsion's user friendly web-site. Envision gives you plenty of configuration options using only high quality components.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
Being knowledgeable
Making decisions on their own
Resolving problems
Being trustworthy
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
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Verified
5/5

2005-05-05

"I am very happy with Envision and Todd. Easy to order, good pricing and excellent quality. My new computer is quiet, looks good and runs very smoothly. I use it for casual gaming and everyday computing.
In a world of bad and outsourced customer service, it was a breath of fresh air to deal with a knowledgable and helpful guy like Todd.
I hope you continue to do business in such a friendly and attentive manner for many years to come. Thanks Todd and Envision.
"

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Is easy to do business with
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Is committed to quality products and services
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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
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Verified
5/5

2005-04-27

"quick shipment, knowledgeable staff, low price, good quality."

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Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
Being easy to reach
Being trustworthy
Making decisions on their own
Resolving problems
Being knowledgeable
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
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Overall web site
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Verified
5/5

2005-04-26

"I purchased a desktop unit and miscellaneous hardware from Envision. Todd Keller and his staff are knowledgable and informative. The system I received is exactly what I needed and was given to me at a fair price. Their customer service is the best I have ever encountered. I would, and have, recommended them to all my friends and business associates."

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Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
N/A
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Being easy to reach
Being trustworthy
Making decisions on their own
Resolving problems
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
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Web site being easy to use
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Verified
5/5

2005-04-16

"It all started on April 9th when I made a decision to customize and buy a gaming computer. I had read numerous reviews on this site about Envision Computers and decided to go ahead with the purchase at ecspc.biz..
My customized system however was slightly overbudget and Todd instantly made suggestions to my configuration.He saved me lots of money by asking me to select value select RAM.,something other sellers would have kept mum about.Finally I went ahead and placed the order.

To my surprise, Todd shipped it well ahead of time and it came to me within 7 days of placing the order.I would rate this store a 11/10 if it was possible.Throughout the process Todd was very forthcoming in answering my questions by Email within 30 mins sometimes and even on a Sunday! When the system arrived, it was nicely packed with all the extra wires etc. in a different packet. I opened the case to see that the cables were neatly tied down.However the system wouldnt start.I tried some things and called Todd, who himself answered the phone on a Friday at 6pm!! and asked me to check power to the mobo.I saw that the connection had come off during shipping.He helped me put it back on and lo and behold the system was back and running.It is surprisingly quite.I can only hear a faint hum of the fan in the background if there is pin drop silence.
All and all I am very happy with this gaming PC and would recommend ecspc.biz to anyone.Todd DESERVES your business.Dont pay a premium buying branded PCs or ordering from Dell which takes ages!!
If only all retailers were like this!!
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
Making decisions on their own
Being knowledgeable
Resolving problems
Being trustworthy
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2005-04-07

"Envision computer solutions was the "solution" to my needs. Being computer illiterate, the staff at their store were more than happy to let me know what I needed for my personal needs. They were very professional, and even helped me over the phone to solve problems that I had created of my own. I would recommend their services to anyone who might be seeking or who have questions about computers. I am a very satisfied customer and would most certainly purchase from them again."

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Verified
5/5

2005-04-06

"Excellent Service!! The staff at Envision Computer Solutions was very helpful when it came to getting the right system for our business."

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Verified
5/5

2005-03-21

"This is a strong recc for Envision. I am not an easy customer. Old. Picky. Grouchy. They have an online configurator which is straightforward, easy on my aging browser and lets you do trial runs to see how your choices impact the overall price. (Unlike the configurator by others which, apparently offload processing to the client system, and kept crunching my browser to its knees). Envision assembled and shipped me system for essentially the same price as the parts. I know because I loaded up a shopping cart from at a major online parts-only source and the price was the same. They aim to please, especially their CSR Todd. I hope Envision is around when I need another PC in 2020!"

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Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
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Overall web site
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Web site being easy to use
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