"Updated Report: The employee handed me a form to sign that the work was completed and I did not provide my signature but wrote several notes.Then the worker handed me a blank form of the same form I wrote on.
What????I have no record of my original form...this is Empire Today's method of poor methods and customer service.
Original report: I sat down with Empire Today's salesman, Sean Owen and decided to go with their 50/50/50 deal for installation of laminate floors in my master bedroom and office. After researching several other local companies, I believe this 50/50/50 deal is a scam. My fault for not searching prior to going with this awful company. They were still more expensive than other quotes. With that said, the company arrived on a cold January 2016 day. Two of the three Mexican workers did not speak English. Therefore, it made it difficult to communicate at the onset. They kept leaving my front door open after asking them to close the door multiple times. In addition, the electric saw was just outside the front door and was extremely loud. After the work was nearly done, the English speaking worker came to me and said they did not have enough boards. I was flabbergasted. I immediately called Sean and he said, "I have some personal contacts and I will call you back." It has been several days and no one from Empire Today not even Sean has called me! Not one! Not even the salesman. This shows how much they DO NOT care about their customers and how they only care about getting their money. Today, I receive an automated appointment via email and that I am scheduled for completion this Saturday! I won't be here and it is a "noreply" email! Now, for their work. The quarter round work was awful. One section of quarter round came to a "point??!!" The transition boards were awful. There were gaps and overcuts. Here is what they did. They filled the transition board gaps with white caulk! Unbelievable! They left my bedroom door dirty with their black gloves and dirty hands. It was awful. Never ever use Empire Today due to their salesman's lack of professionalism and their workers lack of English speaking workers and more importantly, the extremely poor craftsmanship. It just goes to show that companies like this boast about they have been in business for so many years and great customer service - NOT! NEVER AGAIN Empire Today! And, all of my facebook family and friends will know! I will use the power of social media!"
"We shopped the "Big Box Stores" and got both a carpet quote and a laminated wood floor quote, the quotes cost us $50, which is supposed to be credited to the order. Anyway, we called Empire Today because they give free quotes. After we negotiated a little the Empire rep's "all inclusive" carpet price quote was about $100 less than the Big Box carpet quote. The Empire quote for the laminate wood flooring was $300 higher, but the Empire rep also explained that they are the only ones anywhere that give a "topical water warranty" on laminate. Considering the customer service, warranty and price we are planning to go with Empire. We have to wait for our tax refund before we can actually make the purchase, but so far Empire is very fair."
"Had Empire sales rep stop by today. We where shown the 60% off and the not on sale carpet. Well the 60% off was only .06 cents cheaper than the normal price carpet. Which the normal price carpet was higher quality. We called the sale rep on it and we couldn't receive a clear straight answer.
Then we had the sales rep called "office" to get the best price on the carpet that wasn't on sale. They dropped the price almost 45%. Then we asked about the 60% off carpet and they dropped it to the same price range as the other carpet. My wife and I ask how is that possible. From that point on the sale rep attitude completely changed. The sales rep became rude and snooty.. and other few choice words that I would get this post removed."