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Verified
5/5

2011-04-26

"An excellent store. I got a beautiful engagement ring and wedding band, with the latter coming on short notice in time for the wedding. Thanks so much!"

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Verified
5/5

2011-04-01

"I have to agree with all the other reviews - Working with Emma Parker & Co. was the best thing I could have done! I had scoured stores and the internet looking for a jewelry store that would simply talk straight to me and help think through the process of an engagement ring setting. I was initially discouraged, finding other online stores to be helpful when it came to getting prices on items, but unable to assist me in any customization requests.

Tim and Emma Parker & Co. were different. Not only were they willing to sell me a setting without a center stone (I already had a diamond) But Tim responded quickly to every question I had, right on down to the type of metals that they alloy their gold with! (You'll forgive me, I don't buy jewelry often, and I get very OCD when it's as important a thing as an engagement ring!)

At final count, I must have emailed back and forth with Tim 40 times, and every time he was polite, helpful and genuinely interested in helping me make the right decision. When it came time to finally order the setting, I had some issues on my end with the online buying, so Tim actually CALLED me to confirm the order over the phone! The setting was crafted in 2 weeks, and upon completion, Tim sent pictures, and shipped it out IMMEDIATELY, via next day air!

The service was wonderful, friendly, down to earth and far less intimidating than any other experience I had - not to mention their jewelry was unique and very clearly and fairly priced.

My now fiancee cannot stop talking about how beautiful the ring is - I highly recommend you check out Emma Parker & Co. They run a business the way I feel it should be run with people and service at the core of what they do. They have earned a repeat customer for sure! Thanks again for a wonderful experience!!

Zachary Hunt
Springfield, VA
"

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Verified
5/5

2011-03-17

"Having spent several months crawling through every local jewelery store I could find, and coming up either empty handed or with a price tag several times larger than the actual stone itself, I turned to online stores.

Starting with a stone really limits options, as most local stores are very hesitant to deal with you if you only need a setting, but quickly I made it to Emma Parker after speaking to some other sites and being treated rudely or in an off hand fasion.

Tim was different. He was more concerned with making me happy than actually selling me something. We spent many days chatting back and forth, and every time he was not only very quick to respond, but extremely friendly and polite.

We eventually decided on a custom setting. Not only was the price amazing, the final quality and attention to detail was astounding throughout the whole process. Never before was my interests the primary goal of any merchant.

I highly enourage everyone to simply pick up the phone and to speak with Tim, as it was simply refreshing and delightful to work with him.

Thanks Tim!
"

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Verified
5/5

2011-03-09

"My recent purchase with Emma Parker was nothing short of amazing. My wife had been looking for an engagement ring for some time and came across Emma Parker online. We had been to every jeweler in our area and could not find that "perfect" ring or stone but E.P's selcetion of Sareen rings was just what she was looking for. Not only did Tim answer questions about his line of jewelery but educated us on aspects of buying a diamond and his suggestion of a Solasfera cut diamond was superb.

Being the skeptic I am I went to other jewelers armed with this information and often their "experts" had no information on anything other than their particular line. With Tim no request was impossible and he was more interested in HELPING us with OUR ring rather than SELLING us HIS. Too many times we encountered other sales people pushing only what was behind the glass.

From start to finish Tim kept us updated and when the ring was completed, communication continued. We look forward to working with Emma Parker in the future.
"

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Verified
5/5

2011-03-07

"I just have to say that this was a GREAT EXPERIENCE. I admit I was a little nervous about ordering an engagement ring online for obvious reasons but I COULD NOT be happier. Tim was absolutely great and I never had to wait more then a couple hours for a response from him and he was always very friendly. He gave me the exact specs on the ring that I ordered before I ordered it, told me about their military discount, and kept me informed every step of the way. The ring is without doubt perfect!! Believe me I have been dating this girl for 10 years now so I needed it to be perfect and I can tell you I have been looking for a ring for over 2 years now. Emma Parker is second to none. I looked everywhere, (Tacori, Kay, Blue Nile, Shane Co, Walter and Hogsett just to name a few) and the one I purchased was infinitely superior to them in terms of quality and price. I HIGHLY HIGHLY HIGHLY suggest before you take this big step to look at what Emma Parker has and get in contact with Tim. Even though I never met him, or contacted him via phone, I felt so comfortable the whole time I was working with him, much more then I can say for the pushy sales people I actually did meet. Take it from me, Emma Parker is a Wonderful Company and Tim Andre actually cares about the name of the company and the products they sell, again, much more than I can say for people who just saw me as a quick sale. Check them out, you have nothing to loose and EVERYTHING to gain.
Also, my Fiancée and myself will be getting our wedding bands from Emma Parker, strictly because of the great experience I had and the quality that was delivered. I will and have recommended Emma Parker to friends and family and will continue to do so. I also plan on using Emma Parker for ALL future purchases. If you have ever herd "Now you have a friend in the diamond business" that simply is not true until you contact Tim!
"

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Verified
5/5

2011-03-05

"I can only describe our experience with Tim and EMMA PARKER & CO as a step back in time.
Tim was the "old time" shop keeper, a neighbor you might deal with and see on the street each day. He and his company gave us a sense of trust, something not easy to have in this day of dealing with the internet and people you might never see face to face.
My husband and I were shopping for a birthday present for our eldest granddaughter. We had bought a deep blue tanzanite stone for a ring when she was only 3 years old, guided to it by it's color, blue, the color of her eyes. It meant a lot to us to get just the right setting for this stone. She had looked at it and known it was hers for all her life and waited for the promised "special" ring that was to be made for her on her 18th birthday.
We came across EMMA PARKER & Co on line after giving up our search for a local jewelry store to complete our gift.
Tim was so helpful from the very first conversation. We knew he was a man who knew just what to do.
Tim was a dream to work with. He made the specially designed ring come to life. He not only delivered more than was promised but did so on a very tight schedule.
Don't hesitate to work with this company. You will NOT be disappointed by the product, nor Tim's remarkable ethics, knowledge and sensitivity to your desires.
"

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Verified
5/5

2011-01-18

"TIm and the folks at Emma Parker and Co. made our engagement fantastic.

I contacted Tim sometime around mid-November with an "idea" for a custom engagement ring. He was amazingly responsive and incredibly helpful taking my 'notion' of the my wife's perfect engagement ring and making it tangible. The whole process was just over a month until I had the ring in my hand.

Tim was able to match my wife's wedding band to her engagement ring, and we've since used Emma Parker for birthday and anniversary gifts.

Great prices, great service, buy with confidence.

John in New Jersey.
"

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Verified
5/5

2011-01-05

"If you have ever walked (or been dragged) into a jewelry store you know that it can be an uncomfortable and high pressure situation - not to mention the retail sticker shock you are bound to experience. Purchasing fine jewelry can be a bit intimidating, especially when it is your first major purchase of the kind. I was subjected to the retail store experience and quickly determined that there had to be a more comfortable way to find quality jewelry, friendly and trustworthy service, as well as a better price than I had found. Thankfully I did a little online research which led me to emmaparkerdiamonds.com.

I am so very pleased with my experience purchasing a diamond, setting, and wedding band from Emma Parker & Co. I had the pleasure of working with Tim Andre, who was professional, very low pressure, yet was still very attentive to my many requests and questions. On the few occasions he was not immediately available personally, he was very quick to follow up and respond by phone or email, even when he was travelling. After I placed my order I was updated on its status often, especially when there was news to report. Tim was very knowledgeable, helpful, understanding, and eager to help me find the perfect diamond/setting/band combination which was manufactured specifically to my order.

Emma Parker & Co. took care of all shipping expenses and even provided me with a full appraisal of the end product. Both of these services were above and beyond my expectations. Tim holds his manufacturers to very high quality standards, which I can attest to because not only did I personally inspect everything on my own (literally under a microscope), but he actually sent the wedding band back to be remade when it did not meet his strict standards. The best part is that my fiancé has not been able to take her eyes off of that ring since I put it on her finger!

I understand that many people still find buying online risky and may be uncomfortable making a purchase of magnitude without the ability to touch, try on, and visually inspect the merchandise. I assure you that if you have an idea of your budget and the size, shape, and style you’re looking for, from my experience with Emma Parker there is absolutely no need to worry about doing business online. If you need a better visual, ask for more pictures. If you want to see certifications, request them. If you receive a product you’re not satisfied with, send it back. If you still aren’t convinced that this is the way to go I would urge you to make the trip to their show room to see for yourself, because even considering the expense of the trip, you will probably still save money over the retail stores and walk away with a better experience and a better product.

Thanks to Emma Parker & Co., and especially Tim Andre, I was able to make an educated purchase of a top quality product from the comfort of my own home, and I received amazing service throughout the entire process. I will definitely be purchasing from them again. Thank you! Michael Dreier,
Financial Analyst – Aerospace & Defense Industry
"

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Verified
5/5

2011-01-05

"I had a wonderful experience with Emma Parker & Co. It started with me looking to by an engagement band as my fiancee already had a stone. I searched around and found difficult sites that were forcing me to find a diamond. Then I found Tim Andre at Emma Parker. I sent a few emails around 4 a.m. my time and Tim promptly responded. After many quick email exchanges, Tim took me up on my offer to talk on the phone, and promptly called me so we could get down the specifics. Placing that call was the first step in providing the best customer service in the industry, hands down.

Tim was more than professional an helpful during the enrtire process, often doing labwork on holidays to ensure that the ring was completed in a timely and professional fashion. If I had a question, Tim was able to answer it quickly and without hesitation. He will be my lifelong go-to guy for jewelry. In fact, we began talking about my purchase of a wedding band from Emma Parker and he is the only person I wish to deal with, period. I cannot, and will not, recommend another jeweler. You will not find better customer service with a personal touch. I impore you to find better, but do so at your own risk.

The ring? Beautiful. Absolutely beautiful. My fiancee and I were more than happy and very impressed with the work. It exceeded our expectations, and that is a hard thing to do these days. It was a scary process, making such a purchase, but Tim Andre made sure our fears were assuaged by going out of his way to make sure we had all the imformation we could possibly request.

Again, I will continue to do business with Emma Parker as long as Tim Andre is there. His commitment to perfect personalized customer service is impeccable. I felt heard with every exchange we had, and he made using the internet for a life-changing purchase feel natural. I was treated like a friend and a human being, something brick and mortar stores have not done for me. Had he not made that call that fateful day, I would not be as happy as I am now, nor would my fiancee.

Thanks again, Tim. May you continue to have success in the business and customers you cherish like family. I have already dropped your name to a few people looking for a wedding band and they have found your prices to be more than reasonable.

Jeffrey, Louisiana
"

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Verified
5/5

2011-01-04

""A couple of weeks ago I found pearl bracelets on Emma Parker & Co website. When I phoned to ask questions about the items I was relieved to hear Tim's friendly voice. He gave me a very fair price on both pieces and was a pleasure to work with. Tim also made sure that I had the bracelets in time for my birthday! With that kind of business practice, we will be doing business with Emma Parker & Co again and again in the future. Thanks Tim you're one-of-a-kind! "

"

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Verified
5/5

2010-12-25

"Let me say ordering an engagement ring online had me very nervous so right after placing the order, I called and Tim picked up to re-assure me and he was so courteous and always kept my best interest in mind through the whole process. He assured me the ring would be here for Christmas and it was. The selection they provide and is second to none. Easy to navigate through the website to pick that perfect ring, and if you have any questions, pick up the phone and talk to Tim! Thanks again, Tim, for making this so special.
P.S. She said yes.
"

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Verified
5/5

2010-12-01

"I had a great experience with Emma Parker. The owner, Tim, is extremely helpful and a really nice guy. Their service was prompt, the prices were reasonable and the product was outstanding. I was very impressed and will definitely do business with them again. "

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Verified
5/5

2010-11-24

"Emma Parker and Co. was an absolute pleasure to work with. Tim was fantastic from beginning to end. When ordering a high-ticket item online, one tends to get a little nervous, but Tim made me feel at ease and answered every question I had from beginning to end. I placed my final order on November 22nd, and I already have my product on the 24th, and I must say it looks AMAZING! My future fiance is going to love this ring! Emma Parker and Co. Is the ideal company to purchase from. With their superior customer service, unbeatable pricing and quick delivery, Emma Parker and Co. has definitely gained a customer for life. I plan on purchasing all of my anniversary rings and jewelry from Emma Parker and Co. Thank you so much!"

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Verified
5/5

2010-11-24

"Tim was very friendly and helpful throughout the whole process. The quality of the product exceeded my expectations. I would definitely use Emma Parker & Co in the future. "

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Verified
5/5

2010-11-18

"I ordered a $70 item as a gift for someone. The delivery was quick and product quality was high. I even got a thank you letter from Emma Parker and Co. on my order and info about my purchase experience. Top notch service and quality product. Will surely order from this site again. Maybe some discount jewelry next time..."

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