"Ok so with all these good reviews maybe I am just an enigma but I wanted to share my story. I bought the backup camera kit for my 2012 Cayenne S as a Christmas present for my wife in November. Based on their 30 return policy if this is your plan DON'T DO IT! When I originally got the kit I noticed that the name on the camera box said Audi. I mentioned this and they assured me Audi and Porsche use the same blue print. Ok fine I can have that. When I first attempted the install I opened the box and noticed that a part was missing. It also looked suspiciously like an open item than had been returned as the packing for the sub board was all wrinkled and looked like someone had opened it. I can verify that but it appeared that way. Another indicator was that upon further inspection I noticed that the rear camera power cable was missing too. When I mentioned this it was "inconceivable" to them that it was mission. Sorry it was. So I contacted them and they said they would get me the part. This took almost 3 weeks. I'd like to mention that this particular kit requires you to completed dismantle the PCM head unit which has a ton of screws. Not fun to do more than once. When I did get the part I tried the install again. The PCM screen came on for about 10 minutes then went black and would not come back on. So at that point I took everything out and put it back to factory and the PCM worked again. I decided to take it to a professional installer Emerald Integrations recommended. The had the car all day and at the end they were having the same problem with the screen going black so they took everything back out and the screen worked again. After about a week of calls to and from Emerald Integrations and countless emails a solution was reached and the screen issue was resolved. However, at the end of the install when they were going to mount the rear handle camera the bolts on the handle were about half an inch shorter than the factory handle. So maybe my original suspicion of the Audi handle being the wrong one was accurate. I ended up telling the professional installer to just glue the camera in because I would have had to drive around without a trunk handle until Emerald Integrations got around to sending a replacement. So in any case, my suggestion is that there are other kits out there, Car Audio Systems and Nav TV that may be a little more expensive upfront but are super easy to install yourself so you save on having a professional install it so it comes out to be about the same price but with WAY less of a headache and waste of time and energy. I hope this helps someone out there because I sure learned a lesson here."

"Emerald Integra-ons – Buyer Beware
When I made my purchase from their website for a Tundra review camera integrated into the
handle, it read OEM handle. Upon receiving the unit, it was in no way an OEM product. I first
no-ced that the camera was hand glued into the handle. Not a big deal if it was aimed
properly. Second thing I no-ced was some part number on the actual handle had been defaced
and painted over with some type of heavy glue.
I contacted Emerald Integra-ons and they said their product is OEM integrated but not OEM but
they stand behind their product. I was concerned that the product they displayed on the
website was no where close to what was sent. They replied in wri-ng that the website had a
mistake and it would be corrected. I already had the product so I decided to install.
Handle fit as promised. During the install of the camera wire I no-ced that the wire was
excep-onally thin. Knowing this I placed the en-re wire in a plas-c flexible wire loom. Ran it all
the way to the front and during the last 1’ it snags on a plas-c retained piece and sustains a cut.
This forced me to cut the wire and splice it together. While doing this, I no-ced that the wire
was no thicker then 26 gauge. Surprisingly thin wire and the sheathing sliced way to easy
compared to when I use to install stereos and car alarms. Over ten years of experience.
Upon firing up the camera, it was a very good picture but no-ced it was aimed way to low. I
could see all of the bumper and some of the actual tailgate but you could not see more then
maybe 6’ behind the vehicle and no where near the horizon so you can see objects before you
are on top of them.
Contacted them again to discuss the cheap wire and the camera pointed at the ground. They
showed interest in customer service at first in the wire and asked for photos. I sent them
photos of the wire splice and also the camera angle from the screen compared to what they
showed on their website. AUer a few days of using the camera and comparing it to other
vehicles with backup cameras, I realized this unit was simple glued in improperly and also at a
slight leU angle. I inquired with them about geWng a replacement and they went dark. Like
others had experienced, they stopped answering the phone, returning message or emails.
I finally sent a stern email and ta dialog again commenced. I asked for a replacement handle
with a camera pointed at the correct angle under the “Money Back Guarantee” listed on their
website and they refused since the cord had been cut. The part of the cord which was cut is not
part of the tailgate handle but two separate pieces. I finally said, fine, forget about the cord and
just send me a replacement handle unit. They refused based upon the separate cord piece
being cut.
I gave Emerald Integra-ons owned by Nima Lhalilian the opportunity to resolve this ma\er with
a simple replacement or a par-al refund. They chose not to honor their “Money Back
Guarantee” or ensure the customer had a properly func-oning product.
Buyer beware that this product appears to me to be made in a garage with cheap material and
not backed by the company. Google their reviews, I am not alone in having a problem with their
services and products."

"This company is very dedicated to customer service. They ship their product out quick and their product defiantly is not cheap stuff. It is high quality. Alex was very helpful and friendly. You could defiantly tell they care about their customers. They do great work at this company. I would recommend to anyone searching for an electronic for their vehicle to buy from Emerald Integrations. A++"

"Excellent product with outstanding customer service. I ordered a back up camera for my Bmw 328i and the product has surpassed my expectations. Highly recommend. "

"I couldn't be happier with the Emerald Integrations back up camera I purchase for my 2014 BMW X3. From the very beginning of researching the product I was in touch with their staff both through chat, email, and phone. The product itself is top notch, better than a factory installed camera IMO. They spent the time to help me locate and screened potential technicians for installation. Emerald Integrations has a superior product but their true glory is customer service. I feel that I was given above and beyond normal customer service, but at the same time, felt that it was their standard, everyone who deals with them is treated this way I believe. I couldn't be happier that I chose Emerald Integrations. I am so happy in fact, that I am considering an "upgrade" to my existing camera on my 2008 Range Rover, particularly because of the ease in dealing with such friendly and professional staff (Nick!!).

Thanks again Emerald Integrations for standing out above the rest in the online sales arena!"

"I purchased the Emerald Integrations Audi A4 OEM Integrated Backup Camera System for my 2014 Audi A4 and couldn't be happier with the results.

I've never written a review for a company before but I felt like I owed it to them. After I bought the kit from them, they helped me find local installers that would be able to get the job done. The installer was having issues with some kind of connection but one of the Emerald representatives contacted my installer and helped him get the job fixed.

Great product and great customer service!"

"I recently purchased a backup camera system for my 2015 Subaru BRZ w stock HU .
FROM the original chat box before and during buying process, to email assistance, and phone assistance, customer service has been incredible. This is the first review I've ever written. They were that good and sincere. They upgraded me to 2 day shipping for no reason, packaged everything perfectly, and when I thought a got a bad wiring harness, they easily communicated with myself and the best buy tech that I paid to install it for me in order to get it to work properly. I wish I could do business with a group like this everyday. Thank you emerald integrations, fir being there for ME. "

"I ordered a camera kit for my Jeep Patriot from Emerald Integrations last week. The guys were extremely helpful both through the chat box on the bottom and through email.

I received the package within the week and had it installed the next day and everything was perfect.

I don't usually write reviews but their customer service was outstanding and I told them I would make sure to write them a review as long as everything worked out.

Thank you Alex for being so patient with all of my questions, you guys are the best!

"

"I think this is either a competitor or someone trying to cause this company to lose business. I made an order a few weeks ago and received my product in good shape. I have also never received better customer service. As far as that goes I would rate a10 of 10. I got replies to emails within hours always and they even rushed my order after I voiced my concern after reading this review which is duplicated on almost every complaint site. Someone had to much time on their hands. "

"This company is a total SCAM SCAM SCAM SCAM SCAM SCAM, bought a backup camera and it was never delivered, have tried to contact them but no-one responds. Buyers be aware don't fall for the trap."