"I ordered this product via Amazon on December 5th and immediately received a confirmation of the order from Amazon. After receiving the order confirmation I emailed Electronic Express (the supplier) on Monday December 5th to confirm an estimated ship date. Since I didn’t receive an email response, I called Electronic Express @ 1-***-***-**** on Wednesday, December 7th to check on the order, I was advised that my order would ship on Monday, December 12th. When I didn’t receive an email confirmation regarding shipping on Monday, December 12th I called Electronic Express back to ask if the tablet had shipped. I was advised that the tablet did ship and that an email confirming the tracking information would be sent to me within 24-48 hours by FedEx. I never did receive a tracking information so I called Electronic Express back on Wednesday, December 14th to see where the tablet was and the customer service representative said “It was shipped out yesterday (Tuesday, December 13th), you will get that tracking information tomorrow because FexEx was closed by the time we turned the tablet over to shipping. By Friday December 16th I still hadn’t received a shipping confirmation so I call Electronic Express back and this time was advised that my tablet was on backorder. Naturally I’m livid, one because it’s my son’s Christmas gift, and second because I’ve been advised on three separate occasions that the tablet was going to be shipped, or in fact had shipped. I asked to speak to the manager, who had very broken English, and he said “well the tablets are on back order”. I explained to him that I had been told that the tablet shipped, or was in transit, THREE SEPARATE TIMES, and to date I had never received an email about the status of this order . He said that they’re supposed to get more tablets in over the weekend so it will probably ship on Monday, December 19th and he’ll send an email saying that they’re on back order. Seriously?!?

My recommendation is to find a new supplier, Electronic Express either doesn’t know their inventory levels and simply takes orders and makes promises when they don’t have the product. Either way this has been a miserable experience and it looks like my son will not have a tablet for Christmas. Oh and just this evening, December 16th, I did receive an email stating that this tablet is on backorder, gee thanks Electronic Express.

Posted on many blogs and Amazon in hopes of saving someone else the difficulty I've had with you. If I were Amazon I wouldn't use this vendor, poor service and accountability.

"

"Take my advise and NEVER buy anything from this store!!!!!!!!!! OH they were so friendly and went out of their way to help me when it came to purchasing my new True Steam LG washer and dryer, so excited about getting it. Well u better read the return policy carefully. Cannot return any "opened " appliance, or exchange it. How funny is that!!!!! How is a person gonna know if the thing even works if you don't open it and plug it up, come on!!!!!!! After all it comes in a huge cardboard box. Ok they did offer me the pricey extended warranty they offer but i'm thinking ok if it tears up i'll know in 30 days and i can return it. No thats not the case. Bought 8/27 picked up 9/3 dryer quit working 9/23 called the store and thats when i found out exactly how they are. Can't return it. Now waiting on the manufacture to get a service person out. DON"T BUY FROM EE!!!!!!!!!!!! With reviews like this and i see many no wonder EE does not participate at ResellerRatings HAHa!!!!!!
"

"Absolutely horrible experience. My fiance' and I purchased the last washer of a washer/dryer pair that was on sale at the Gallatin, TN location. The washer was on display and the sales guy said he would have it put in the back and packaged for us for our pickup that week. My fiance went back in the day we scheduled to pick it and and they said they had accidently delivered it to someone else's home.. What does that mean?? you sold it to two different people apparently?! They did not have any more of that kind and said there were no more at any other location. GIVE ME A BREAK. All they did was give us a refund. I paid by check so I won't get my $800 back for 14 DAYS. And not one sorry came from the manager that I spoke with, name SHANE CRAFT. Thanks for your horrible customer service ELECTRONIC EXPRESS"

"Electronic Express was effecient and did everything they promised to do in a very timely manner.. Would happily deal with this company again without a second thought..And their prices can't be beat."

"I have a complaint about an employee (I think he was the store manager-Mohamed?).

I purchased a Frigidaire microwave oven at the Electronic Express store on Nolensville Road on 2/21/11.

It was the last one they had and I drove across town from another EE store to get this product (after viewing it on your web site).

This same employee helped me when I bought this microwave, he was pleasant at that time and even dusted off the product and checked inside to see if the paperwork was inside the device and it was.

I got it home, and unwrapped it (had plastic around it) and found it was dented on the right rear of the microwave. I never plugged it in or used it.

I travel for a living and did not return it until today 02/28/11 (7 days from purchase).

He would not give me a credit for this damaged microwave, he said he could only give me store credit since it was past 7 days.

Well first of all I did read the store receipt because I have never returned an purchased appliance. I do not expect to have to return it, when I go to a national electronics chain.

Two points I want to make:

1. It was not past 7 days, today is the 7th day from purchase.

I wish I had looked at the receipt in the store when he said it was past seven days, because now I see the purchase date of 02/21/11 and today is 02/28/11 and that is 7 days I believe?

2. He was rude and short with me. He did not provide me with any customer service and his
attitude offended me.

I left the damaged microwave in the store and took my receipt.

I want full credit to my credit card since I believe I did meet your return policy (even though it was just by luck since I did not know what the return policy was).

I was really offended by his attitude towards me and he cannot count, it was not past 7 days and even if it was, he sold me a damaged microwave.

Please contact me via email or phone ***-***-****). I left a voice message on your customer service voice line.

Let me know if you need anymore information and I will be happy to give it to you.

P.S This is my third attempt to email you, the web site address on your Contact us link does not work?

Sincerly,

William A Mullins RN
****@****
Home ***-***-****
Cell ***-***-****






"

"Probably the worst customer service experience ever! There are way too many Internet retailers out there to waste your time with this company. Here is a summary of my experience...

11/26- purchased
11/30- emailed to find out status of order as I had no shipping confirmation. They never answered.
12/2- I called to find out the item was backordered. They said it would be in by the next monday.
12/9- I called because I still didn't get a shipping confirmation. They said the item didn't come in yet but for sure on the following monday.
12/15- Still no shipping confirmation so I called again. This time they said they could not tell me when a new stock would come in.
12/22- I received an auto generated email saying they would not be getting a shipment until January. I sent back another email and received no reply once again.
12/24- I called to cancel my order. They said I would receive an email as proof of cancel and a refund.
12/29- I called again because no email or refund had happened. They said "ironically enough, we are working on it right now". I some how doubt that.
12/29- order was finally cancelled

What a mess this was. I wanted it in time for a Christmas gift so I had to settle for a retail store and payed more for the item. Thanks a lot, Electronic Express. "

"Very horrible experience they were suppose to come to fix my flat screen tv and didnt show up next day they said that they were going to come and they didnt. I don't know why they make appointments when they cant attend to them.I am never calling or interacting with this company again. it has horrible service."

"Horrible experience. First of all I bought a LG blu-ray player that was "in stock - ready to ship". After one wek of waiting for shipping confirmation, I received no response. Only days later they sent an email saying it was on back order. Ok fine, it happens. But, then they shipped it just as it comes - retail box only, just attached a FEDEX sticker and sent it on the way! No protective box, nothing! Trully pathetic."

"Hard to find LG BD570 Blu-Ray Player was available immediately at a great price and was shipped and arrived very quickly, actually a day before it was prljected by FedEx. I would definitly shop at Electronic Express again and highly recommend it to others seeking the latest electronic gear."

"Good product and delivered quickly, but have not yet received for shipping time to my country Venezuela highly recommend this seller."

"Easy ordering process and the product was quickly delivered without damage. All aspects of the purchase went off without a hitch."

"exceltent servicw low prices compare to other stores online prices."

"Everything went GREAT with the order. It arrived in a very timely manner and my brother was verified pleased with the labtop. We have nothing but Great success with Electronic Express and the deals are great too!!
Highly recommend them, either online or at the store!"

"I ordered this for a nephew's b-day which is on the 15th.Well it started out really good, they had a problem with my billing address and shipping address being different. I called Tuesday afternoon and cleared that up. Didn't hear anything from them til i sent a email thursday morning and it said that they were pulling off the shelf and shipping it. Didn't get a email saying it shipped so I sent another email friday afternoon saying why I ordered it and his party was monday afternoon, it was my gift for him ect. Got a email saturday afternoon saying it shipped and tracking #. Won't show up on time and I won't order anything from them again. When I ordered it the main reason I ordered from them was it said ship's with in 24 to 48hrs 4 days later it finally shipped. If your in a hurry for something don't order from here its slow and you have to contact them for any info."

"Well, don't shop at the Hermitage, TN store. I bought a range and loved it at the store, asked them if they'd come down on the price (all the other local stores will) and they said they'd only come down $20 because it was already on sale (however, their "sale" price was a normal price at other stores). Anyway, the range looked awful in my kitchen, so I went to the store the day after delivery and told them I wanted to exchange the range for another one (which happened to cost more). The sales person looked so shocked - like no one had ever done that before and said he'd have to check with the manager. I told him there was no checking, I was going to get an exchange or my money back. He came back and said it was approved for this one time (Like I'm a total idiot and I'm going to keep exchanging ranges forever!) and there would be a $50 deliver charge. I assume the $50 was my "punishment". I did pay the $50 because I was afraid if I didn't, and moved it myself, then they would claim some scratch or dent was my fault and then we'd have a really big mess. No one called me about a delivery schedule - I had to call them and they returned my call in the evening. I bought the most recent range on Wednesday and they "can't possibly" deliver it until the next Tuesday. A week for delivery??? Why?? If they had not have such a smarty attitude, I was planning on buying a new 'fridge and washer and dryer for my new home, but I won't now. Who wants to wait a whole week for delivery? Who wants to have someone try to talk down to you just because you didn't like THEIR item and want to exchange it for something better? I've owned my own business my whole adult life, and I'd fire their store manager if that was my store. Should never insult a woman - we pass on information like that to everyone we know."