"BEWARE BAD COMPANY!! ORDERED A LAPTOP 2 WEEKS AGO, NO RESPONSE REGARDING DELIVERY STATUS OR TRACKING NUMBER. WHEN YOU WRITE ON THEIR CUSTOMER HELP WEBSITE YOU NOTICE THAT ALL THE CUSTOMERS HAVE SIMILAR COMPLAINTS. I'M SAYING ALL CUSTOMERS!!! BOTTOM LINE DO NOT BUY FROM THIS COMPANY, EVEN TO THIS DAY I HAVE NOT RECEIVED MY ORDER OR ANY NEWS FROM THEIR SO CALLED HELPFUL CUSTOMER SERVICE PEOPLE."
"Please dont buy from Eimaya.com esp if there is a problem. I have a faulty fly touch 5 which was bought as a christmas gift. still waiting to hear from from company which I have emailed on a daily basis since the 26/12/2011 hopefully to get it repaired or exchange.
PLease buy from ebay using pay pal, more support using ebay.
i will never buy again from Eimaya.com
"
"Digusting service ,ordered flytouch 5 with free shipping on 12th december and still waiting now 17th january ,company wont answer emails tracking is a joke dont have anything to do with this mob as you will be dissapointed ... .(bad choice)"
"The reviews have been pretty bad, which I don't doubt, but from MY personal experience, I've got to give eimaya 5 stars, because I've got nothing to complain about. My only complaint is about the FlyTouch-5 that I ordered, but the company/website has been perfect.
This review is really for the company, but I did want to mention my issue with the FlyTouch 5. Overall, it's good/acceptable, with the main problem being the poor WiFi reception of the unit. It will connect to my router, but only if you are relatively close. With no walls between the router and the tablet, it seems to cut off at about 45 feet. With the signal going through 2 sheetrock/4x6 walls, probably about 30 feet. I need distances, at least twice that much for my home. No other device has ever had a problem connecting ANYWHERE in the house, with the same router. The resistive touch screen is not ideal, but I didn't know the difference between resistive and capacitive, until after I placed my order.
Now, back to eimaya. I ordered the tablet on Saturday, Dec 10, 2011. I didn't want to risk not receiving it by Christmas, so I paid for the expedited shipping for $20 extra. The tablet was at my door (Central Florida, USA) on Friday, Dec 16th. I was very impressed, considering it was coming from China. They clearly met their 3 to 5 days DHL prediction on their site, considering I started counting from the Monday after I placed my order. I've been happy with the tablet, with the exception of limited/weak WiFi connectivity. They have a helpful support page which addresses common questions and concerns at http://eimaya.com/support/. I opened a "ticket" to mention the weak WiFi reception, just in case there was some simple solution. I was ready to leave a positive review here, but wanted to wait to see if I at least received a response to my concern. Their answer wasn't especiallly helpful ( Does it help plugging into the power cord and charging? I am sorry. We don’t know how to boost wifi signal on the pad.) but all I was looking for was some type of response, which I got, only 3 days later. Note: I indicated LOW PRIORITY when I sent it.
If I were 100% positive that I would receive a refund, I would send the tablet back, since the WiFi reception dissappoints, and doesn't exactly meet my needs. But after reading the many sketchy reviews, it feels risky. I feel that I'd be pushing my luck, and could end up with no money, or tablet. If I did send it back, and received a refund, eimaya would be 5 stars for sure. As it stands, I still feel comfortable rating them 5 stars, because my doubt is coming from others reviews/experiences, rather than my own. Negative experiences are more frequently expressed than positive ones, so who knows how many other happy eimaya customers are out there that never took the time to write and post a review. From experience, eimaya is legit, and makes an effort to honor their transactions, before and after the sale. Positive experiences are possible with eimaya, and I am proof. "
"Still have not received my Zen tablet which they said would be here for christmas, very little help from their customer service support and they refused to refund my money, please at all costs aviod buying anything from this online crook as you will b e disappointed with their overall service and be out of pocket like me with an unhappy child who did'nt get the christmas present they wanted and promised by this online crook."
"TERRIBLE SERVICE!!!
Yang Pei, the owner of EIMAYA.com is a criminal. He sells inferior, 'knock-off' models of e-tablets which will take months to arrive after payment.
You will need to file fraud against him in order to receive any customer service. AVOID!!!!"