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Verified
5/5

2015-09-14

"support has been good. they have fixes several problems "

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Verified
5/5

2015-09-14

"excellent work done by Mario"

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Verified
5/5

2015-09-14

"I think and hope this doesnot happen and you have done your best
thank you very much
"

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Verified
5/5

2015-09-13

"I feel so much better now that I have ecomputersupport taking care of my computers, they now run like they should and are always there when you need them,"

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Verified
5/5

2015-08-27

"Thank you so much Peggy Steffl"

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Verified
5/5

2015-08-27

"review here please
Good work and good communication with the customer. I am a computer dummy and it was nice that people let me know what was going on and didn't give up on me. You folks were the until the problem was resolved.
"

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Verified
5/5

2015-08-26

"this was very helpful and who assist me was nice and polite really appreciate all the of getting my computer fix"

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Verified
2/5

2015-08-25

"Spent the first 20 minutes with repeated sales pitch from the first level technician for what is a somewhat expensive fee for their service. This individual "showed" a thousand files on my computer that were infected even though the new hard drive had only been installed for five hours and had only been accessed by a Dell technician, myself, and the Ecomputer technician. This was done through a couple different prompts that seemed too easy to find with that process.
Second level technician then downloaded three different antivirus/malware programs to my computer and never did utilize any of them to their fullest extent. Insisted a "manual cleaning" was needed which was the sales pitch of the first level technician. This involved manual uninstall as he "searched" for programs that should not be there. I pointed out to the second level technician twice about an adware program that was still showing under downloaded programs and this adware program remained until nearly the final step in the McAfee repair process.
An individual likely could have accomplished the same process with something such as Malwarebytes or similar program and likely done so in a shorter amount of time.
"

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Verified
5/5

2015-08-10

"I had an amazing experience with Scott.. You are my computer hero's!!"

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Verified
1/5

2015-08-04

"Pleasure dealing with your company. I can now get on line, and my icons are working along with McAfee. Thank you so much for every moment of time it took. Very Grateful. Dona Davis
"

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Verified
5/5

2015-07-31

"Awesome support. Initially I thought it was expensive, but wow, what a deal. Took 2 hrs of remote access and totally solved the problem. Plus, I cannot only use the tools the provided, the 1yr subscription I agreed to and with a special deal upped to 2 years is far less than the time and effort it would take for me to try to find someone anywhere near as knowledgable. A definite case where spending the money was the best bargain!"

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Verified
5/5

2015-07-28

"very satisfied was able to diagnose and repair the problem in a timely fashion..."

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Verified
5/5

2015-07-28

"I had wonderful results with this company. Problems were resolved. I would highly recommend them."

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Verified
5/5

2015-07-28

"Very easy and helpful......................"

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Verified
5/5

2015-07-28

"Harry provide me with great service and the process was quick"

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