"I worked with Claudia who provided amazing customer service to us. She was very prompt and made sure we got up and running as quickly as possible. We love the software and operating the program is easy for us. It has everything we want and need. Thank You for being a great company. "
"Nice little fingerprint unit; GREAT SUPPORT, SUPER NICE, AND SMART TECH SUPPORT FOLKS. WOULD HIGHLY RECOMMEND. :)"
"Let me start off by saying I have an ancient system. So when I had a problem with my system I felt that I wouldn't be able to fix it. I was fortunate enough to be able to talk to an Awesome tech support, Elsa Jalil. She was so helpful and very professional. Not once did she show frustration and stayed with me through the complete reboot of my system. I would definitely recommend it based on just the great experience I had"
"I put a call in for service this morning and I was very pleasantly surprised with the phenomenal customer service from Elsa, I needed a few questions answer regarding lunches and she took it from there and went on to show me about custom fields and went through my system thoroughly to make sure I was ready to go live. She was kind and attentive, supportive, knowledgeable and kind. Got my morning off to a very nice start. What an extreme pleasure it was dealing with Elsa. It doesn't get much better than that!"
"I am writing this review specifically about Elsa Jalil. She was probably the most helpful person I have ever encountered in my entire life. After dealing with multiple people at Easy Clocking all day long, I started getting frustrated.....until I talked to Elsa. She went out of her way to make sure I was taken care of on multiple occasions. My matter was one of urgency and she understood that and made everything perfect for me. She was so nice and easy to talk to. Her knowledge and explanations of how to operate my time clock couldn't have been better. If I were in the in the same region as Elsa, I would probably do whatever I could to make her leave Easy Clocking and come work for me. She gets 10 out of 5 stars on your rating system and 3 thumbs up on my rating system. Please let her know that she single-handedly brightened my day and this world would be a much better place if there were more Elsa's in it. I could go on for days but I won't. Thanks Elsa. "
"Who knew that today would be my lucky day when I got my call back from tech support from Easy Clocking!
I needed help with what turned out to be a simple task but what really transformed my ENTIRE relationship with Easy Clocking was that this special tech happened to pick up on my comments that I was frustrated with really not knowing the system through and through. I expressed to ELSA JALIL that I just really hadn't grasped it from A-Z; feeling as though I was going to A,B,C,H,G,R,D,M,N,E,R,I...Z. Then she asked about my training, "training, training?"-( it was like out of a scene from "Blazin Saddles") what training-? the training I paid for but was never scheduled for. I thought that my phone calls were "training".
What a relief it was that I knew a fog would soon be lifted. ELSA scheduled me for the training that I paid for but also complimented me for the job that I did for somebody who got so far without knowing what they were doing.
That is why I am not hesitant to give Easy Clocking the five star rating because of the research I did when we were in the market for such a product. The product has been remarkable; the service, when I called in has been terrific (even though I really got frustrated once because I didn't understand the entire system) and I wasted both my time and Easy Clocking's time because this first step was over looked.
I asked ELSA how I could nominate her for employee of the month because she listened when she heard me say "I'm in the weeds here". That's all it took. Believed in the product before, love the company now. Susan P"
"very good service I am very satisfied with everyone."
"I cannot say enough about the wonderful Sales rep at Easy Clocking, Claudia Versailles......
After months of research on time clock products.. I came across Easy Clocking and called and from my first conversation with Claudia until a year later she has been what has ultimately kept me loving and appreciating Easy Clocking!!!!
Thank You Claudia Versailles for catering to my every need!!!!
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"Great product. The tech support is great."
"My company has recently purchased 20+ clocks. Our over all experience has been wonderful. Customer Service & Technical Support are very knowledgeable, friendly and very professional. "
"Estoy muy satisfecha con la sistencia que hemos recibido de parte de su representante Oscar Castillo, lo consideramos como nuestro contacto directo de Easy Clocking por su profecionalismo, proactividad, siempre tiene una solucion y respuesta a todas nuestras solicitudes.
Florida Cleaning Systems Inc. esta programando su proxima compra de relojes en un futuro proximo."
"Chris Panades was my tech. He was so helpful, he got me up and running in no time! His customer service skills are excellent. Very personable, professional and patient. It has been a month since my last tech call with him and he was right on the situation. Chris made my experience with Easy Clocking very easy."
"When I had difficulty setting up our new time clock the IT technician who helped was great! He was very patient, informative and called me back when he said he would. He was very quick at responding via email or telephone. Thank you!"
"Most of the times I called I got on to Elsa and I must say, she was and still remains to be very professional and supportive in assisting me with my issues. If I had to give an award for best customer service recieved form forign counterparts, she for sure would be in the lead!
Also technician Oscar OMG he's amazing in terms of his extinsive knowledge yet humbleness.
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"We here at BMW st. Johns use easy clocking for all of our attendance records and upkeep. Recently we made a few network changes and our whole system went out of wack. I called customer support and was directed almost instantly to one of easy clockings reps. One of the most simple, straight forward approaches to solve problems on a phone I've ever experienced. Everything was well explained and I didn't feel out of the loop at all everything was clearly explained and nothing was left unchecked until my problem was solved. "