"This company is the worst ever ordered two pairs of shoes in October to be prepared for Christmas had to return both for the correct size only one pair came back which was delivered on front porch as had all my packages for the last 13 years. Called them one second pair had to reorder again by November still haven't received them .
Eastbay states they were delivered by garage which is a lie , they owe me a refund or shoes this company says they will investigate and for us to cooperate no one even contacted us not even UPS. it was all bogus they just decide to email me with investatgation closed . With no grounds this company lies and steals from hard working customers BEWARE you will not RECEIVE shoes or refund,
They wrote the wrong size down twice needless to say had to buy new shoes 5 days before Christmas .
Please read other reviews on resellers and Jabber his company is doing it to everyone"

"Absolutely ridiculous pricing. Don't fall for the cheap sneakers because for international customers the shipping is absolutely ridiculous. I purchased. Pair of nike hyperquickness shoes in which I paid $39 for shipping. But the size was too small so i placed an exchange and sent it back for an additional $39. They shortly sent me an email saying they have received my order, but not only are they sending my shoes back, but they are sending a $67 bill also! I am almost paying two times for my order!! I could have used that extra $100 for 200 soft serves at maccas.

Bottom line to international customers: if your product is too small or too big, don't bother sending them back for an exchange or refund. Just sell them on ebay and use that money to pay for your shoes again."

"Customer service gets a zero, online ease of shopping gets a zero, overall experience gets a zero, everything about this company gets a zero. Why can't I rate them a zero??? I feel like I'm being too generous with the 1 star.

So I bought a pair of shoes online, returned them to them. 1 month later they still say they haven't gotten them. I think they stole my money. I payed through paypal so I just filed a claim through them. My po box said they should've gotten the shoes back within 2 to 3 days of shipping. So they've had the shoes for about a month but according to them they don't have them. I've emailed their customer service countless times and get no response. At this point I'm thinking my little $100 purchase will make or break this company.

NEVER buy from this company. This has been by far the WORST experience I've had shopping online."

"I will never again give eastbay my business I have had two bad experiences in a row I should have never given them a second chance.  My first order was for cleats for my son I ordered them aug 1 so he would have them to practice in the week before his first game which was Labor day and the first game so basically 3 weeks before I needed them 2 weeks later I start calling because they hadn't arrived the worse customer service process ever I was transferred put on hold too many times to count. Finally we find out it is back in the warehouse where it started for whatever reason now we are days from the game so I say can't you just overnight me another pair I am told no I have to file a claim for a return to have my credit card refunded or buy another pair and they would upgrade me to free overnight shipping.  I was so angry why should I have to buy another pair when they had the ones I paid for long story short I went to Dick's and just bought a different pair of cleats it took a month for eastbay to refund the money back to my account.  Fast forward to last week my son needs track cleats for today 12/7/13 I placed an order for the cleats on 12/2 and pay an extra 14 $ for 2-3 day shipping to ensure I get them by Friday we'll that didn't happen ups has them scheduled for delivery 12/10 they sent them regular ground shipping! !!  When I call them I am told they didn't ship out until the 5th because they have to verify your credit card payment before they can ship and it can take up to 3 days to verify so they are still fulfilling the order requirements because the 10th is 2-3 business days from the 5 th and refuse to refund the extra shipping I paid. Nvm the money was taken from my account on the 2nd the day I ordered them. I am done ordering from east bay."

"Had the most horrible experience with returns.
It takes over 6 weeks for returns to be processed.
I got a confirmation that they received it from USPS but they don't want to process it until 6 weeks.
I don't recommend purchasing anything on this site unless you know your size and are sure enough that you don't want to deal with the returns."

"I was promised a refund of return shipping fees from Australia to USA, which are considerable, as I had to exchange a pair of shoes that were too small. Even though this is against EastBay policy, due to their "Fit Promise" they said they would make an exception in my case. The catch was that I first had to ship the shoes back and then call back to request a refund once the shoes were received by EastBay. They did send me the larger shoes back for free, however when it came to me claiming the return shipping fees, they threw the rule book right at me and pretended the refund promise was never made and they had no record of that conversation in their system. Sure, I shouldn't have been so naive to trust the customer service rep at his word and I should have requested something in writing. I guess I thought EastBay is a large, seemingly reputable company so you wouldn't expect them to make promises they cannot keep. Lesson learnt: don't call customer service, rather do everything via email - that way at least you have a written trail. Better yet: just don't do business with dishonest companies such as EastBay."

"I ordered wrestling shoes and they shipped by the UPS to the USPS service. Over a week and I still don't have the shoes. THE USPS DOESN'T"T KNOW HOW TO DELIVER A PACKAGE."

"EASTBAY.COM Worst Customer Service !

5 minutes after put in the order, called EASTBAY.COM Worst Customer Service, phone ***-***-****, to exchange size, because online review say size is too small.

EASTBAY.COM Worst Customer Service said sorry, order already gone through. Have to wait for shipping, then pay for return shipping to get refund"

"They cancelled my loyalty membership because I buy to much??
The costumer service mistreated me and she kept saying that I'm a foreign costumer so I can't have any level of loyalty - But I live in MA , damn I have to show my permanent resident card to be able to buy? Is that because I'm latin so I'm not suppose to afford as many shoes I want?

Hate that store and I'm not buying there never again"

"Eastbay is the worst online company to shop. They have the least knowledgeable and untrained customer service staff of any online store I have shopped.

I made an online purchase just before I moved to a new location. I called eastbay 4 times to ensure that the goods would be shipped to the correct location and followed with 6 phone calls to UPS, and was assured each time that my package would be delivered to the correct address or held at the UPS location for pickup. Of course, they packaged was delivered to the wrong address.

I then called Eastbay again and they put you through a 10-day delivery investigation. 10 days! Their managment and processes for dealing with these types of issues is at an industry worst.

I will never shop with them again and will spread the word so that others do not either."

"I ordered retro jordan 8s took the full 7 days to arrive only to find 2 left shoes. Smh Of coarse they were sold out and best i got was an apology, now im going through the return process.. A few years back i had ordered reebok omni lites and then was told they were on backorder. Long story short a month later they did not ship & i recieved my money back. Horrible they dont even box the shoes anymore.. I will never do business again with these people and this is coming from a former club member."

"Very poor customer service. I am having a tough time returning an exchange merchandise. I have been waiting for last 3-4 days to get UPS label but they are giving me a run around answers, They are bunch of CROOKS.
NEVER DO BUSINESS WITH THEM"

"I bought a pair of sneakers and the K-Swiss Tubes could not totally support my weight so I asked them if I could exchange. They said yes, all I had to do was use the label to return. I then remarked that it too one week from WI to CT (that is CA to CT time), so we are talking about a two week turn around time. I then suggested that I just place an order now for the return and the woman said OK.

Well, once I got my first refund, they deducted $6.99 claiming it was a fee for returns that I should have known about. We argued and then they finally refunded that back to me. The guy then told me that you do not pay refunds on returns when their fit guarantee goes wrong. On my second order - it did. It was too tight and narrow when their system said it was a perfect fit. Needless to say, I got a refund but this time $7.99 was deducted! I had to argue a little less this time, but they will refund that. Between the horribly slow shipping and these hidden fees, this is no place that you want to shop unless you are willing to keep trying on shoes and waiting two weeks for returns/replacements just to see if they fit. Just go to a store.

On a side note, after this I decided to try Adidas and I went to their site directly and the same ones Eastbay had, Adidas had for $30 less - with FREE shipping! To top it off, the shipments came very quick! Stay clear of Eastbay. They were great in the 90's, but not today. "

"I placed an order on Eastbay for some Jordan Strap Lows. They had a 20 percent off coupon site wide so I figured why not. If you purchase Jordans or a lot of shoes, you'll know that Box Condition is important to a collector of shoes. My Shoes arrived fine, but the box was wrecked. This happened because Eastbay choose to throw the box into a bag with no padding, no cushioning, nothing. Even your most amateur shipping beginner would know a package requires some protection. Eastbay could have easily charged an extra 2-3 dollars for shipping and double boxed the order.

So I emailed Eastbay to alert them to what had happened and they replied by telling me they were glad my shoes were fine. That was it. No acknowledgement that they should have double boxed the item, nothing. No offer of a future discount, no compensation in the future for the damaged box. You would think an established company such as this would have better business practices. I order pretty much everything I buy online, and even the smallest independent sellers I've ever dealt with don't just throw an item in a flimsy bag and send it. It's beyond unacceptable and I will never purchase another item from Eastbay. I'd rather spend more and know my item will arrive in pristine condition, than to save a few bucks and end up with the garbage I ended up with."

"Worse experience and service ever in my online life! Hidden fees and taxes. Unreacheable and totally uncaring customer service afterward. Please AVOID AVOID AVOID!!!"