"DO NOT BUY FROM THIS COMPANY!!! Ordered a card for my phone system and it came dead on arrival. will not refund entire amount, have to pay restock fee. i can see paying the restock fee on an item that works, but one that was completely dead???? Makes me wonder if they knew it was dead and sent it anyway, GOTCHA!!!!!"
"It's a great seller which is willing to help buyers even after the purchase/delivery is done.
Here is my story.
I ordered an item about $125 value with international shipping to Canada, Toronto. I selected and paid the FedEx shipping option (it costs a few dollars more than the cheaper UPS).
I knew what I was doing :)
Unfortunately, for some reasons, the item was shipped to me via UPS instead. Upon delivery, notorious UPS charged me with $56 brokerage fees.
I wrote an email to EZSystems asking them to reimburse these unexpected expenses, because FedEx doesn't charge recipients with brokerage fees for parcels under $200. After some investigation, they sent me the refund promptly, actually on the same day when it was delivered.
All communications were smooth, very friendly and very well appreciated.
BTW,
The item I received work just great.
AAA+++ thanks!"
"Attempted to purchase ASUS A8JS from company. Was shipped A9RP -- a product worth aorund $500 less -- instead. (EZ Systems had the same SKU for three different items, and apparently reading the description isn't part of the shipping department's job.) Sales personnel were unreachable and failed to respond to several emails and voicemails I sent to attempt to resolve the issue.
I've requested an RMA, but will be stuck with the wrong product for several days due to the holiday weekend. I expect that I'll need to dispute the charge and possibly sue to get everything straightened out.
DO NOT buy from this company. You might get lucky, but it's not worth the effort if you don't. They are the WORST company I have ever purchased from. I have NEVER had a company spend an entire work day ignoring my attempts to get a problem solved.
***** follow-up, after completion of transaction:
Got a hold of them on Tuesday (my call at around 9:30 their time -- still no contact from them by then). Gave all of the information to the rep I got a hold of, who said he'd call be back an hour later. Two and a half hours later, I email rep asking for an update, and stressing that they have been building up quite a pattern of not responding. Get a response back that was sent shortly after that their listing was a mistake and they didn't have the product in the first place.
They then asked me to use their shipping code to send back the product they did send me USP ground, after which they would credit my card. Ground from Minneapolis to the Fresno area -- in winter. I wrote back letting him know that I'd be sending it out the next day 2nd day (due in part to an email delay beyond their control, it was now too late to send out that day -- and would have been too late to order from another vendor for shipping that day even if the email had arrived promptly), and would only be willing to send it ground after my card had been refunded, as I saw no reason for them to have $1640 of my money for what could be over two weeks. Final email was the next morning agreeing to 2nd day.
As a postlude, when I went to send it and told UPS that it was to be billed to the receiver, they told me it could only be sent 2nd day or overnight if it was being billed that way. I hadn't actually thought they could be shown to be more incompetent."