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Verified
5/5

2003-10-29

"Great prices and great service! Will buy from E-CompuVision again!"

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Verified
5/5

2003-10-25

"When I ordered my products, I didn't expect much. I've rarely purchased anything online, and didn't know just how trustworthy any seller could be. Fortunately, e-compuvision was beyond any expectations I could have possibly had.

Great products, great prices, and above all else, one great staff. Not once was I under the impression that they weren't bending over backwards for me.

My X-Dreamer 2 is beautiful, my water-cooling parts incredibly effective, and I couldn't be happier.

-One fully satisfied, and soon to be very frequent customer
"

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Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
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Verified
5/5

2003-10-18

"Super fast shipping and good costumer support. A++++++"

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Delivering products damage free
N/A
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Making decisions on their own
Being knowledgeable
Being trustworthy
Being easy to reach
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2003-10-08

"Extremelly pleased with the quickness of delivery.
Good prices and has products that are harder to find.
"

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Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
1/5

2003-09-24

"Please see my comments to the reseller's response at the bottom of this post.

Horrible service, stay away at all costs....
Ordered on 17th, all orders were marked has being in stock, payed for Express shipping. waited for my order to arrive, sent a first email Thursday on a email account the owner says to email him at if having problems with orders, sent email asking for shipping confirmation, no answer.

Monday, mailman comes no order, sent a second email to which I received a response late Tuesday night saying his spam program rejected my emails fine I'll buy that excuse, but why did he not inform the costumer the order would be delayed because one of his parts was now backordered on the same day the order was made ? that's a week ago....
The guy didn't even send my order yet, know he tells me one of the items is backordered, this is 6 days after purchase.....

I sent a email demanding the items be shipped on the same day and that he reimburse me the missing part, to which I received a virulent email from the owner threatning to not honor my order and saying he didn't need my business bla bla bla just the worst online purchase experience ever..... stay away.

Update, the owner has now decided NOT TO HONOR my purchase and "says" he refunded my credit card i hope he did, horrible horrible costumer service, stay away....

To reply to the "Reseller's comments"
I went to their forums, in there I found other users who had problems receiving their orders, in one of the posts the owner of the store says " if you have ANY problems with your order or shipping", EMAIL ME AT THIS EMAIL ADRESS which I used to try and contact the owner for a week.
To have a spam filter on a corporate email is questionable to say the least but this does not excuse the fact that if you can't fulfill a costumer's order, you advise him the first day, I had to send 3 emails to get in touch with them and if I hadn't, he wouldnt have even bothered contacting the costumer, however you look at that, it's poor costumer service, I have purchased from numerous E-tailers from the web and always have received a email the same day when a item wasnt available , THATsS COSTUMER SERVICE.

When I tried to explain what basic costumer service is to this guy, he threatened to refund my order and proceeded to scold me and tell me this was all my fault and if I didnt behave nice he was going to cancel my order, wow threatning to cancel a costumer and then cancelling a costumer's order without the consent of the purchaser is simply wrong buddy...

I Told him twice to refund me the item not in stock and to ship me the rest of my order he replied by cancelling the total order and telling me to stick it...
And beleive me he didn't use the nice written terms he put in this reply in the emails he sent me, they were condescending and totally unacceptable from a professional retailer, I will be contacing Swiftech also to advise them of their reseller's actions.

Also, I can't beleive you put in your reponse "you can't be bothered to check your emails" at times.
What a crock of.... If you don't have the time to do it, hire someone to do it, excuses don't cut it, I know I do the same thing you do, I AM A E-RETAILERalso and I ship my items to costumers promptly and professionaly ALWAYS, no excuses........
"

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Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Being knowledgeable
Resolving problems
Being easy to reach
Being trustworthy
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Product Returns/Refunds/Exchanges

5/5

2003-09-11

"Great cooling products and reasonable prices. The item I ordered was on backorder and I still received it pretty fast. Ralph was honest and helpfull too."

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5/5

2003-09-04

"Very Fast shipping and helpful staff will deal with them again!
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being knowledgeable
Being trustworthy
Being easy to reach
Making decisions on their own
Resolving problems
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-08-18

"Good packing, quick shipment, wide selection of watercooling parts! Love the option to order via COD thru their website. Fast replies to questions thru e-mail. Extremely happy with them! :) HIGHLY RECOMMENDED!!!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-08-07

"Excellent reseller. I am very content with their service and support."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Being easy to reach
Being knowledgeable
Resolving problems
Being trustworthy
Making decisions on their own
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-07-09

"Bought a dual 12" blue ccfl kit. These CCFLs are so bright it makes my eyes hurt =) Great product, great price, great service!"

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Overall product shipping and delivery process
N/A
Being updated on the exact date the delivery was sent
N/A
Ease of checking delivery status
N/A
Delivering products damage free
N/A
Delivering products on-time
N/A
Variety of brands and products offered
Overall quality of ordering process
N/A
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
N/A
Customer service resolving problems
N/A
Customer service being knowledgeable
Customer service being easy to reach
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-07-09

"Bought 2 sticks of OCZ PC3700 Dual DDR Gold from e-Compuvision at their new store location. After encountering problems with the ram I went back and Ralph exchanged them without a hassle and even spent over an hour troubleshooting the ram with me. Ralph has given me the best customer service and support I have ever received. Superb service and great products. Will definitely purchase from e-Compuvision again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Being easy to reach
Making decisions on their own
Resolving problems
Being trustworthy
Being knowledgeable
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-06-23

"My order was filled quickly and the packaging was very well done. I'll definitely shop there in the future."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-06-12

" Ordered a Swiftech MCX4000 heatsink.Excellent seller and highly recommended.Would not hesitate to order from them again."

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5/5

2003-05-11

"Great service. Ram wasn't in but he called and had it delivered while I waited. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-04-23

"Ralph was always personable and curtious when we talked through e-mail. Shipping was a bit slow but that's not the fault of E-CompuVision rather XpressPost.

I'll definitely be dealing with them again in the future!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process