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5/5

2002-07-16

"I ordered a Pioneer DVD-R-104 DVD-RW drive on July 4 from their web site. Got an automated confirmation e-mail shortly thereafter. On July 5 received an e-mail stating that the drive shipped. A UPS tracking number was included. I received the drive when I expected (July 11 - 5 UPS business days from California to Indiana.) and it arrived in good condition. Based on this first purchase experience, I would try them again in the future."

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Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
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Variety of brands and products offered
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Ability to determine if a product was in-stock real time
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Ease of ordering online
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Web site being easy to use

1/5

2002-07-08

"Order some media. After checkout(entered credit card info), the page to print comes up and starts we clearly marked that there is a $25 min. for our free shipping and that the order would be adjusted. Adjusted how much? I went back and went checked every page on the site. ONLY one page mentions the min. order cost, which was thier company info page. Who checks that? This was NOT CLEARLY MARKED. They never sent my email confirmation. Bad experience from company. Prices are ok, but not the best. Probably won't buy from again."

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Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2002-04-23

"Please see my comments under Elegant Shopping. This is the same company"

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Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

1/5

2002-04-07

"Worst transaction ever!! This site falsely advertised the Pioneer DVR-104 of being able to burn CDRW at 8X and due to this information I bought the drive since I use CDRW a great deal. After buying numerous CDRW media I could not get dvr-104 to burn at 8X. Contacted Pioneer and they asked who was advertising that this drive would burn at 8X for their brochure clearly states only 4X. I gave them esbuy.com link and they a Pioneer customer service rep agreed ESBUY was misleading the public. Anyway I sent three e-mails to ESBUY all were IGNORED!! Oh they got all three of my e-mails alright because soon after they corrected their false misleading info from their website but they refuse to see their wrong in this situation and provide me with an RMA#. I will never in my right mind do business with these crooks again! "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2002-03-18

"great place. ordered my pio dvr-a03 from there, absolutely best price I could find. Came with 5 generic dvd-r a pioneer dvd-r and a pio dvd-rw!
Ive ordered more dvd-r media from them and shipping has never taken more than 1 business day. This place is solid.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

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