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Product & services pricing
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Return/Replacement policy:
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5/5

2002-05-28

"Fast shipment & a pleasure to deal with, if a little expensive."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
N/A
Customer service being trustworthy
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2002-05-28

"I've bought Minolta Dimage 7i digital camera from EDC Group via E-bay. I am abslolutely impressed of quality of service. Just a few hours after receiving payment I've received package tracking number. Package was sent on friday from Hong Kong and I've got it on monday. They are worth of highest recommendation. They responded immediately for any questions I had. I give them note 10 in 1-10 scale. I wish all US sellers to provide this quality service."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2002-05-28

"Bought a digital camera unavailable in the States yet. Great price! Especially considering it was unavailable from anywhere else! Great communication. Fast shipping. They even followed up to see if I recieved the camera and if my experience was a positive one. What else could I have asked for?
A very good experience overall. And now I'm the "first on my block" with the camera.
I give EDC Group my very highest recommendation... I will do business with them again!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

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