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1/5

2022-05-18

Avoid this daycare at all costs; this is absolutely 21st Century caring; cold & heartless!!!

"When I enrolled my infant here in March, there were issues with the care they provided including not feeding my teething child well. I had to take a week off from work because they would let my child go with only 2-3 OZ of milk all day. My baby is very chill and calm; sadly he was neglected by this day care, and I was bullied and made fun of for standing up for him.

I brought up the issues and provided them guidelines on how to care for my son. Not only they disregarded my requests over and over, they would tell me how to parent. This is a cult of Mean Girls with the principal "Nikki" taking the lead. She backs up her teachers beyond believe and gangs them up against you!

In addition to feeding issues, they were not changing my baby's diaper as often and my baby's sensitive skin suffered. There was nearly zero developmental training also. The main infant teacher Mrs. Marie, filled her job in a robotic way and didn't seem to be a loving & nurturing person. I had to request for my child to be held and loved occasionally which was ridiculous!!!

I tried to work with them and provided a written care plan for my son all in line with the Virginia Childcare Laws and were very basic. They failed to follow through and were inconsistent which caused trust issues.

They provide survilance camera but tell you not to watch it. If you witness something Nikki makes sure you deny the reality of the situation. Don't bother going to the corporate office because this culture is all the way across. They enable the principal and the teachers to push your child out. They don't care about fixing issues nor want to deal with someone brining them up.

After 2.5 months I found another day care and gave them a month notice per their policy. Nikki dis-enrolled my child the very next day leaving me stranded with no childcare!!! She is very immature and didn't care how would this high school action affect the child.


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Detailed Review Benchmark + -
Overall customer service

Verified Everbrook Academy - 11675 Chapel Springs Road Shopper
Verified
5/5

2022-04-27

"I’ve been very happy with Everbrook. Switching from an in-home nanny to a daycare was a tough transition for me but I’m extremely comfortable with how they care for my children. The staff is very welcoming & friendly and I have a hard time getting my son to leave in the afternoon! The facility is always super clean & the meals provided are well-rounded! I appreciate being able to check in on the kids via the livestream cameras and am always happy to see what they’re up to!"


Verified Everbrook Academy - 11675 Chapel Springs Road Shopper
Verified
4/5

2022-01-11

"The curriculum and teachers are great. I expect my child be at least 3months ahead of the other students when she starts kindergarten."


Verified Everbrook Academy - 11675 Chapel Springs Road Shopper
Verified
5/5

2021-12-17

"Everyone is amazing. I truly love the staff and teachers and the love they show the children"


Verified Everbrook Academy - 11675 Chapel Springs Road Shopper
Verified
5/5

2021-10-08

"We love this school and especially the Director. She is a great communicator and makes everyone feel welcome. She knows all the kids names and is updated about all the kids. This school is a gem!"


Verified Everbrook Academy - 11675 Chapel Springs Road Shopper
Verified
5/5

2021-09-24

"We wish Everbrook offered K through 12!"


Verified Everbrook Academy - 11675 Chapel Springs Road Shopper
Verified
5/5

2021-09-24

"This school is amazing. They make it relaxing to drop her off because she is always happy there. They take great care of her, and she has learned SO much in a short amount of time. I love this school."


Verified Everbrook Academy - 11675 Chapel Springs Road Shopper
Verified
5/5

2021-09-10

"Everything has been great so far. The staff is extremely helpful with answering any questions I have. My daughter is comfortable at drop off and she is always smiling when I pick her up."


Verified Everbrook Academy - 11675 Chapel Springs Road Shopper
Verified
5/5

2021-06-08

"I guess would be pretty fair to just thank everyone for all the services they do for my son Mudaser. Thanks to Abi, Antonia, Shaela, and offcourse Nikki&Leanna."


Verified Everbrook Academy - 11675 Chapel Springs Road Shopper
Verified
5/5

2021-05-22

"We have had our children enrolled at Everbrook going on 2 years now and we absolutely love it. The staff, atmosphere and curriculum is amazing and we could not be happier. We have no complainants."


Verified Everbrook Academy - 11675 Chapel Springs Road Shopper
Verified
5/5

2021-01-28

"We have had a great experience at Everbrook! I highly recommend it to all of friends with small children!"


Verified Everbrook Academy - 11675 Chapel Springs Road Shopper
Verified
5/5

2021-01-02

"We love it, but most importantly our son loves it. He will be prepared for kindergarten, and he is especially socially prepared."


Verified Everbrook Academy - 11675 Chapel Springs Road Shopper
Verified
5/5

2020-12-21

"In general, my experience has been really good. You can tell the teachers & staff enjoy the kids and really care about them. Being an only child, my child has really developed her social skills and flourishes academically."


Verified Everbrook Academy - 11675 Chapel Springs Road Shopper
Verified
5/5

2020-12-18

"Amazing! Teachers and staff are fantastic!"


Verified Everbrook Academy - 11675 Chapel Springs Road Shopper
Verified
5/5

2020-12-10

"Highly recommend Everbrook Academy Bristow! The staff is fantastic, and my son has learned so much since he started. He loves his teachers and enjoys going to school each day. I am grateful we found the school!"