"Brian at Double Impact has been incredibly helpful in trying to find a product I needed for a new Sony Home Theatre setup. Their customer service, personalized attention, and follow-through are second to none. I would want to run a business like they do. I ordered one product and got it in a couple of days (FREE SHIPPING--even on a small purchase!). I then needed another part, so Brian researched it out, got back to me, and offered to ship it to me immediately. We then talked several times because I didn't know what I really needed, and he continued to be most helpful. I will use his website many more times, I'm sure."
"The staff at this company went way above and beyond the normal call of duty when there were shipping and tracking problems with my order. Brian kept on pursuing the matter and would not let it get lost in the shuffle. Superb customer service!"
"My order shipped within two hours of placing it via their online store. Got a shipping confirmation email so quick I thought there must have been a problem, but nope. Honest pricing for shipping (no lame handling charges) and excellent speed and accuracy with my order earn them my top rating. Thanks guys!"
"only one transaction with this company, but they performed flawlessly and gave me a great price on a Sunbeam Smart Fan Controller, honoring a coupon that surely made the order a money-loser for them. My final cost couldn't even have covered their shipping expense, as they sent the device by Priority Mail.
Highly recommended, a great company to deal with. I'll try to place another order with them in the future to let them score back what they lost this time around."