"Absolutely astonishing what Dish is willing to give up... existing customers! 4 phone calls later and I can't find a single person who cares, let alone is capable of explaining why an existing out of contract customer is charged $400 to upgrade to a 922 while a new customer is charged $200 for the same device.
I was told various excuses that don't make sense ("because one is leased", both would be!) and when calling them out, they stutter and move on the next BS excuse. They practically want me to call Comcast or DirectTV... why would I stay with them? Have had Dish for YEARS, always raved greatly about them and was proud they were a local company... now I'm shopping with the competition. Sad. Also, I'm responsible for vendors for my office, we had Dish Network and canceled yesterday because they wanted to charge us $420 to move across the street. We were also out of contract, so now I have DirectTV coming this Friday to install our new service for $60 and the monthly bill is $10 cheaper. I'm beyond disappointed. I would have gladly locked myself into a new contract (my house and my business), but oh well... I guess Dish can afford to lose customers. Can't wait to tell all my friends and family."
"Winstream signed me up for their bundle package. DISH was included. I was to get 2 HD receivers that would give me HD in 4 rooms; DVR capability; was told that I could tape 4 shows at a time with my DVR Receivers; was told all the channels I would get for the same price I was paying now for cable - but in HD. And I was lead to believe all of this was for about $50. Then it took four visits to my home to install the dish. Two Whole weekends wasted. It Took 4 people to install my dish. The 1st 3 DISH employees all had lame excuses not to climb a ladder to put a dish on top of my house, because it is 2 stories. One said all of his equipment was faulty - but he never tested any of the equipment in my home; One said he could not install the equipment because we were down one TV (had 3 of the four) needed for the install, and One said that he could not install the equipment because it was raining. I made sure the TV that blew up was replaced for him but rain blew the third installation date. He told me that I did not need the 4th set for the install anyway. The 1st two guys also told me that all DISH’s equipment was refurbished, thus unreliable, and I would not be getting new equipment. This did not make me feel good about the company. All TV's, accept for one, were each getting a receiver, so the fourth guy did not see why that was a problem (3 or 4 TV’s)...and he had worked on the rainy day....guess that was because he was a subcontractor (NOT a DISH EMPLOYEE). Then when all was installed the price Windstream quoted me for HD 49.95 was now $20 more. What? DISH claimed that was their regular price and did not know of the price I was quoted by Windstream in their bundle. They should not have other companies selling for them if they will not stand behind the prices quoted by them. If Windstream does not pay the difference, I am told that I can just have it all ripped out at my own expense ($360). Windstream said they would get back with me in a week (It has now been two). I plan to have it ripped out if the difference is not paid just on principal! And, I will not pay for this, since I was told 49.99 and did not sign a contract agreeing to more. I talked to customer service (DISH & Windstream), and they only served to frustrate me further. I plan to post all of this on the net under horrible experiences with DISH NETWORK & Windstream! Seems I am not alone. Windstream refuses to give us a tape of the call with their rep. and says we can just break the contract with DISH - and pay the fees to do so. They know they are in the wrong but won't do what is right. These companies are bad news! What Can We Do?
Damage Resulting:
Both Companies Seem Unscrupulous. Windstream says it will take a month to find the tape of their rep., they are encouraging us to just break the contract and pay DISH. They don't want to admit their part in this.
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