ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5
Verified
1/5

2008-02-05

"Discover Trade has been extremely difficult to work with, unresponsive to questions about our order. They have lied to us about the state of our shipment and having the hardware we ordered in stock.

It has taken nearly a month to ship our order to us. I would never under any circumstances use this vendor again.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
1/5

2007-11-30

"Ordered product from them on 11/8/07. Multiple phone calls and broken promises of delivery, "we'll email you a tracking number" that was never sent, "we'll send it from our east coast warehouse", etc. Product never arrived. Wasted 3 weeks of my time and billed my credit card from the date of the order. Avoid them like the plague."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
1/5

2007-11-30

"I was charged $78 for a computer battery that they claimed to have in stock, but that never shipped. All attempts to reach the merchant, including 6 phone calls with messages left on an answering machine, and text messages and emails sent through their website were unanswered, now almost 3 weeks since the order was placed and for which I was charged.

Now, their website doesn't seem to work anymore. This operation is fraudulent until proven otherwise. I have had to initiate a charge back with my credit card company.
"

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2006-06-30

"These guys deliver. Some growing pains when I ordered with them for the first time, but since then they've put a lot of effort into getting their act together. I would definitely buy from them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
Being knowledgeable
Resolving problems
Being trustworthy
Being easy to reach
Making decisions on their own
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use