"The jeans that I purchased do not fit & were the wrong color. I am responsible for the cost to ship the product back & Amazon supports that. I complained to Amazon and Amazon supports a company that has a one star rating, and not a valued customer"
"I ordered jeans from them in March 2017 and it is now March 2018 - I never received my jeans and the seller is denying my refund even though I've given proof it never got delivered."
"I’d give zero stars if I could. I ordered a pair of jeans size 18 when they came the tags all said size 18 but the tag inside said 14 "
"I vought an supposedly new amplifier from them that cost close to $900 just to find out it was defected from the power terminals. I sent them a return request but since it had passed the 30 day period it was denied. Dont do buisness with the EVER!!! "
"I bought an expensive flat iron through walmart.com which ended up being discount jungle. The flat iron stopped working after 12 uses; however, because it was past the 30 days, there was nothing that discount jungle could or would do and their attitude about it was that they just did not really care. I wont buy from here again as now I am looking at spending $100 on a new one. Also, they are NOT an authorized retailer for most things and so the company will not honor a warranty for items bought through this website"
"1) They added a signature requirement to my delivery and didn't even warn me, so I had to drive over an hour to pick it up.
2) When I finally received the "Rockford Fosgate" amplifier it was missing serial numbers on both the box and the birth sheet.
3) When I returned this bootleg, fake, or refurbished amplifier DiscountsJungle tried to charge me a $175.00 restocking fee and I had to file a complaint with Amazon to get my money back."
"I bought a Sony Car Stereo from this place as a Christmas gift for my son. It did not work and since it was past the 30 Day return, would not accept the return or help with a warranty from Sony. $180 down the drain!"
"horrific customer service and products. my husband ordered a curler thru walmart from here and it does not work and its been. month and still no resonse on return. then i call and the customer service guy named Steve is rude and arguing with me. isnt the customer always right? clearly not here and after seeing all the consumer affairs bad reviews i see why. stay away not worth your troubles and the arugument"
"Ordered a stereo u it through Amazon which I'm a prime member. Found out a few days later from Bank statement this company Discount jungle charged $79 to ship a $85 radio, since they are a third party seller they can over charge as much as they like!"
"Bad terrible service. Sent me the wrong camo shorts twice and then called me a lier, because they are saying that they sent the right shorts, when i even sent them the picture of the shorts with package and everything. I dont buy from them no more. They are scam and fake company. Bad service, and very disrespectful and rude cutomer service. "
"NEVER EVER ORDER from this retailer. They will rip you off and try to make up any set of rules and regulations for return policies in order to keep your money. I am receiving 25$ on a package I paid more than 150$ for. WHAT A RIP OFF, Run from this retailer as fast as you can."
"I ordered 4 pairs of pants from these people. The pants were extremely CHEAPLY made and way way to small. they are not even anywhere close to correct size. I asked them to send me a return label so I could send the pants back. THEY refused to pay the return fee. how horribly UNPROFESSIONAL. they have AWFUL customer service. they are willing to lose me as a customer forever, to make themselves a few $$$.
I am appalled at how insulting they are."
"I ordered the products (clothing) through Amazon but since it was shipped to the hotel I was staying at instead of my home, I was not even protected by Amazon's guarantee. DJ (DiscountsJungle) has the worst customer service of any company I have dealt with on Amazon, most of them having adopted Amazon's customer care philosophy. But DJ sent me a defective product, the wrong product, refused to pay for return shipping and made returning the item more expensive than keeping it between shipping both ways and the 15% restocking fee. I know they do this on purpose to discourage returns but if an item is cut two sizes too small in addition to sending me the wrong item to begin with, something is seriously wrong. It's too bad too because I like their products, but after their poor service, all I can say is I can't say enough negative things about them. They actually had the audacity to tell me that they didn't want me to contact them again, or order from them again (as if I would) and that they were filing a complaint with Amazon against ME! I had 3 orders with them and 2 of them had problems. The first one I didn't get on the day they said it was delivered and I filed a complaint. They made a big stink about getting a signed affidavit from the delivery person (like I thought he stole it? I know he didn't, I have more faith in them than that), but I did ask why an order valued at more than $500 was sent without requiring a signature. The item arrived in two boxes dropped several days apart, both tampered with, which makes me think some neighborhood kids were having fun at my expense. But DiscountsJungle thinks I failed a false report. I've filed exactly two claims of non-receipt in the last 6 months, out of 350 orders. That's just with Amazon. I've filed no claims with the dozens of other vendors I use. I'm housebound so I do a lot of mail order. Out of all those companies and more than 1000 orders over the last year, DiscountsJungle is by far the worst!"
"Just endured what was buy far the worst customer service experience in my life.
I purchased a all in one cd, record player, AM/FM & mp3 as a Christmas gift for my wife. When she opened it the MP3 portion of the unit was malfunctioning. Immediately I called Discount Jungle as well as wrote several emails throughout the following days.
Finally, five days later after several emails as well as phone calls I was able to touch base with an actual human, his name was Sam. The first thing I said to him was thank you, I am so glad to have finally gotten through to a person.
At first, he seem professional and provided me with a free return shipping label.
Within an hour I was at FedEx and attempting to return my malfunctioning product. The problem, was that I did not have the original box so I had to purchase one I also had to pay to have the package Air bubble wrapped.
The total, an extra 20 bucks. When I attempted to get Sam to cover this cost he refused and quickly became irate. He pretty much cursed out the FedEx employee as well as myself. This was the worst customer service experience that I've had in my life!
The guy was actually talking over me, telling me to go find a box and go find packing material because he wasn't going to pay for it. When asked to speak to a manager he said there was no one else that I could speak to and if he transferred me he would just keep me on hold. He actually admitted that!
Sam treated me as no customer should be treated, even if he was unwilling to bend there was no reason for him to be raise his voice or be rude. This certainly deserves disciplinary action and I hope that his supervisor, Mike reads this post and listens to the recorded phone call between Sam and I.
After calling back several times I did get an actual supervisor, Mike. He also refused to pay or even split the difference with me, but at least he was professional. He was not rude but he was unwilling to compromise and therefore lost a customer and now everyone reading this correspondence knows why.
If you choose to buy from Discount Jungle I really hope that your product is functioning because if it's not good luck dealing with customer service.
All in all, I believe things happen for a reason … Obviously the unit was of poor quality and my wife deserves better. Really hoping Sam reads this letter (which I intend to post on multiple sites) so that he can also do better the next time he encounters a customer with a grievance."
"Used Amazon to buy an amplifier. Paid their full price for a NEW IN BOX JL Audio JX1000/1D subwoofer amp. Received a JL Audio JX250/1D which was missing cover screws and labels, and the ancient box has an adulterated serial number.
Seller apparently already has experience with the switcheroo, and i wish i knew about this website before i ordered, because i could have spent three dollars more elsewhere.
Do not trust DiscountsJungle with your money. Sam, identifying himself as customer service manager, claimed via Amazon he could prove he sent me the correct device. Obviously he won't be able to furnish that evidence because they shipped me a tampered-with product!
Now i don't like assuming the worst about people, so instead i am thinking maybe a younger employee thought they could get away with this and switched them out, but the replaced serial number reaks of subversive behavior.
I now worry this may have been intentional.
DO NOT GIVE THEM YOUR MONEY FOR ANY REASON."