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Verified
5/5

2014-12-24

"Ordering was easy and the product was easy to download "


Verified
1/5

2014-12-24

"Was promised a link would be sent for the download within 30 minutes. No link sent as of today (was on December 10th). Emailed them many times but no answer. Order cancelled with still no response. I raised a claim/dispute to PayPal and the Denver/Boulder Better Business Bureau. I will never do business with DiscountMountainSoftware again. I recommend nobody else does either."

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Verified
1/5

2014-12-22

"Discount Mountain Software is a SCAM!!! DO NOT PURCHASE FROM THEM!!
Their products DO NOT WORK!!! I told them immediately that the product did not work (a download) and they informed me I needed a new version of windows and promised a refund in 3 business days. That was 19 days ago! I have made over 10 attempts via email and phone to get a hold of this company and have not had any luck. Their website has standard business hours but when you call the voice mail says it is after business hours. I have left several messages on the phone system in which NO ONE has called me back. I sent out several emails in regards to the promise of my refund and NO ONE has returned them.
DO NOT PURCHASE ANYTHING FROM THIS COMPANY!! THEY ARE SCAM ARTISTS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
"

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Verified
5/5

2014-12-22

"Excellent service. Called to ask a few questions and all queries addressed professionally. Received order confirmation and download link and activation key within an hour of confirmation. Downloaded 64-bit Win 7 Full Pro version in less than an hour. Very fast server. Installed and activated key online without any problems."


Verified
5/5

2014-12-22

"No issues pretty straight forward download. Remember to make iso backups stored on separate dependable drive or raid1 array."


Verified
1/5

2014-12-22

"Place order and did not receive product. No response from emails or phone calls. Suspect they are out of business but still taking money. Scam do not order."

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Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2014-12-18

"I really don't have anything to say. It was a quick instillation process."


Verified
2/5

2014-12-17

"Placed order on the 10th, got confirmation of the order, then nothing. Checked website they suddenly aren't processing orders, and all the contact info goes to a voicemail. Sent Support email, got canned response. Then Nothing. Sent email canceling order, and verified there was no charge, not sure what happened but whatever it was not good customer service."


Verified
1/5

2014-12-17

"Placed an order fro Microsoft Office 2013 Home and Student never received my email with my license code. Can never get anyone on the phone, emails I sent have been unanswered and my credit card has been charged for the software. Avoid this seller at all cost."


Verified
1/5

2014-12-17

"We were promised a link would be sent for the download within 30 minutes of purchase. No link sent ever. Tried to email but all email was rejected. tried to call during business hours but answering machine stated that I was calling after hours. Order cancelled with still no response. Had to stop payment with AMEX to cancel order. I will never do business with DiscountMountainSoftware again & recommend nobody else does either."


Verified
5/5

2014-12-17

"very timely, and complete details so that you are clear on what you will be getting and setting expectations.

Great competitive pricing, and reliable receipt of goods.

I'll be back for more purchases. Cheers!
"


Verified
5/5

2014-12-16

"Excellent service, excellent product! "


Verified
5/5

2014-12-16

"I had no trouble whatsoever. I was very reluctant to buy online but everything validated and I saved about $100. On top of it all, they were out of the edition of MS Office I wanted so I was upgraded to Pro for no extra charge. I have no reason to shop anywhere else for my clients from now on. "


Verified
1/5

2014-12-16

"My order never shipped, it's been a week since they said it was shipping but USPS says they have not received it. I called both phone numbers and I get the after hours message. There is a note on their contact page that they cannot take any orders due to technical issues, but no further data, estimates for resolution or recommendations. I can forgive a technical glitch, but I cannot forgive a complete lack of communication."


Verified
5/5

2014-12-16

"Company located in U.S., Key delivered almost immediately and worked. Happy, Good price. What more can I ask."