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Return/Replacement policy:
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5/5

2003-09-10

"This company rocks!!! Not only did they have a game that was hard to find but they had it for less then everyone else on the internet. Auto responds and fast shipping. Nothing else to say except that they ROCK!"

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Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-08-28

"I found DirtCheapSoftware very good to work with and very prompt on their shipment to me. I would buy from them again and would reccommend them to anyone.

"

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5/5

2003-08-27

"Ordered on Saturday. Order was promptly shipped on Monday, package here by noon on the 27th..

An extremely professional interaction.

Would Definitely Order Again.
"

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Overall quality of the company
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Overall product shipping and delivery process

5/5

2003-08-20

"We have been purchasing from DirtCheapSoftware.com since February 2002. Every order was delivered quickly, the prices were better than reasonable and compared with the lowest I found any where on the net. The transaction is hassle free and products are delivered on time."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-08-14

"Fantastic. The speed of order processing and delivery was above expectations. Product quality was high, I'll buy from here again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-08-13

"Ordered on Sunday, shipped on Monday, and received
on Friday.
Very satisified
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

4/5

2003-08-06

"Purchase software (Ravenshield) from this merchant that was supposedly in stock. Placed a comment on my purchase order for them to notify me if it was out of stock, so that I may purchase it elsewhere.
Received an email confirming my purchase and it said should ship in 3 to 7 business days. After 7 calendar days, no follow up email from merchant, so I called and ask for status of my order and I was told it was out of stock. Oh surprise!!
I was told that it would be available for shipping, maybe that day, as they were currently restocking. Received email that night saying item shipped and received game 2 days later.

Overall, customer service was good, and it was pleasant to talk to someone rather than use email to work through my issue. I'm sure I'll look to use their services again, but I may try following up on my order sooner, or maybe in advance.

"

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Overall product shipping and delivery process

5/5

2003-07-18

"Good prices and prompt shipping without the hassel of 'going shopping'."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-07-17

"I have purchased several products from DirtCheap Software and I found the prices and product offerings to be excellent. I typically buy a product that I am already familiar with (usually a newer version) so I don't usually get surprised. I am also very careful to check compatibility and system resource requirements before buying. All software shoppers should do this if possible! Anyway, great company. I will buy from them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-07-07

"I purchased two games on July 1st after buisness hours. The package was shipped on the 3rd as expected through USPS. I expected a delay due to the federal holiday, but there was none. I recieved my package on monday the 7th.
DirtCheapSoftware has unbeatable prices and prompt communications (i got 4 emails over 3 days, including July 4th). I was very pleased with my purchase and will consider them for all my software needs.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-06-27

"Great price and fast service. I order a game from them on wednesday morning and the package arrive on Friday. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-05-03

"I ordered Raven Shield from them because they had the cheapest price on froogle.com and had a good rating here. I ordered on a Tuesday and recieved Raven Shield on Saturday even though thier site says there's no delivery on weekends! I am very happy with Dirtcheapsoftware and have recommened it to several of my friends when they purchased Raven Shield. I will definately be purchasing from this company again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service making decisions on their own
N/A
Customer service being trustworthy
N/A
Customer service being easy to reach
N/A
Customer service resolving problems
Customer service being knowledgeable
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-03-26

"I am very happy with my (large) order-prices were good and delivery on time. I found the people at the company to be very helpful. Will definitely shop again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-03-01

"Needed to get Partition Magic 8.0. Most sellers had it for $70. dirtcheap had the OEM version (no box minimal docs) for $28 and change including shipping. Was notified the next day that the order was shipped via USPS. Ordered on a Wednesday evening received on a Friday. Good price, good shipping time."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
N/A

2/5

2003-02-14

"First, I purchased Windows XP Home Edition OEM from dirt cheap software. When I did, I expected this version to include Service Pack 1 so I would not have to spend hours upon hours downloading the service pack on a 56K modem. It did not. When I first contacted customer service for the company, they told me that it 'should be included' in the version I was sold because all other copies they had in the back did include it. It did not. Next, when I explained that I had opened the package to find out if it included SP1, I was told that I could not return the product because it had been opened. The product had not been installed or activated but that didn't matter. The sticker that indicated SP1 was included was actually supposed to be affixed to the paper CD sleeve, which is inside the packaging. In other words, to find out whether SP1 is included, you have to acutally open the packaging. All this information was provided to me by their customer service department. They also informed me that they had just begun to receive Windows XP Home edition OEM including SP1 just this week. So in conclusion, buyer beware. Eventhough Service Pack 1 is 'free' if you download it, don't expect to get it with your purchase because their customer service says they might have the version 'without Service Pack 1' depending on which vendor they purchase it from. Again, buyer beware. You can't return it once it is open. You are outa luck. They did tell me they would download the Service Pack for me and burn it on a CD then send it to me in the mail. Of course that all takes time and you don't want to know how many emails I had to send, and how detailed I had to be to even get them to do that for me. Ask questions. Don't buy unless you are absolutely sure. And if you don't get an immediate confirmation of your order, send an email to the company, call them and confirm. When I made my online purchase, there was a problem with my 'virtual credit card' and a problem with my 'browser closing' too quickly, or something along those lines. I had to previously jump through hoops to even get this order charged, put together and shipped. They did make an effort to upgrade the shipping and that was about it. Of course, the excuse they had did not admit any guilt on their part, only excuses it seemed. Again, buyer beware. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability